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Pearson logo
Pearson

Pearson is a world-leading learning company offering assessment, content, and digital services to learners, educational institutions, employers, governments, an

Software Engineer, Specialist

Location

India

Posted

118 days ago

Salary

0

Seniority

Senior

5 yrs expEnglishServiceNow

Job Description

Software Engineer, Specialist

Pearson

• Facilitate and execute User Acceptance Testing (UAT) and Production Validation for biannual ServiceNow version updates. • Perform testing of newly deployed functionalities to ensure they meet business requirements and are free of defects. • Monitor and manage issues raised by HR Operations, working to resolve them in a timely manner. • Coordinate with external teams to implement fixes and new features. • Maintain and update important company lists. • Manage the ownership and configuration of various ServiceNow assets. • Develop new functionalities for HR Operations to improve efficiency and user experience. • Create and distribute monthly reports.

Job Requirements

  • Proven 5-years' experience as a ServiceNow Administrator, with specific experience in HR Service Delivery (HRSD) highly preferred.
  • Strong understanding of ServiceNow modules, functionalities, and best practices.
  • Experience with UAT and quality assurance processes.
  • Proficiency in creating reports, dashboards, and analyzing data to provide actionable insights.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
  • Strong problem-solving skills and a proactive approach to identifying and resolving issues.
  • Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
  • Knowledge and experience in implementing and optimizing AI Summary functionality for Knowledge Articles.

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