• Provide Staff-level technical configuration and, in some cases, programming as required. • Provide process, data and object modeling in a variety of application and database environments. • Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications. • Provide technical architecture leadership, analysis, design, development, and enhancement. • Maintain Staff-level expertise and currency in industry leading contact center technologies. • Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects. • Develop costing proposals for projects, perform risk analysis, and manage change control. • Provide business analysis, business area assessment, user needs analysis and business systems design for major projects. • Conduct comprehensive cost/benefit analysis and prepare business cases for projects. • Present a professional image in conduct, attitude and attire. • Assist with the development of client information management standards and evaluation of technology trends. • Contribute to business area assessment, user needs analysis and business systems design. • Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects. • Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.

• Work with customer teams and internal customer success teams to seamlessly integrate Zipline systems into both existing and newly designed infrastructure, including creating site layouts and related technical documents. Engage with partners’ internal teams to ensure alignment on expectations and timelines. • Understand our internal and external customer’s business and needs and work with our internal engineering and business teams to refine and roadmap necessary product changes to ensure the successful deployment of the Ground Systems infrastructure. Maintain the high level customer specs and cut-sheets for the Zipline Systems. • Develop and lead pre-construction strategies to streamline entitlements and permits for Ziplines Ground System and Site Infrastructure projects. • Build and maintain strong relationships with Customer teams and technical staff, City Managers, staff, and City Council members and inspectors to facilitate smooth approvals and permit completion from Planning and Zoning commissions and AHJ’s. Collaborate closely with jurisdictions, land use counsel, Real estate team, and our Legal team to create pathways for deployments in evolving customer and regulatory landscapes. • Understand and mitigate the preconstruction, construction, operational and sustaining risks associated with each project. • Manage many parallel small construction projects, site infrastructure installments, construction contractors, and additional real estate development projects. • Source and manage general contractors and subcontractors across various trades (construction, assembly, electrical) during bid, pre-construction, construction and site commissioning project phases. Evaluate all options and a lean budget, select best vendors to ensure reliable and quality services and products. • Develop and implement solutions to problems/projects/applications and associated systems from 0-1-100 across parallel projects and initiatives.

• Review fire protection, suppression and smoke control system designs and provide recommendations. • Conduct inspections of differing types of occupancies to identify and quantify fire/life safety-related risks. • Facilitate risk review boards and ensure coordination of safety findings across engineering, operations, and management teams.

• Build and optimize scalable data pipelines (ETL-V) using Spark and Delta Lake. • Implement transformation logic and analytical models with dbt (Data Build Tool) across the Preparation, Public and Trilhas layers. • Design and manage resilient workflows using Apache Airflow. • Implement and maintain Open Metadata and Hive to record metadata and end-to-end data lineage, essential for certification. • Develop audit controls, data reconciliation tests and technical documentation to demonstrate data provenance and integrity from sources to BI (PostgreSQL/Metabase). • Optimize PostgreSQL for Business Intelligence consumption, ensuring compliance with business requirements.