• Own the strategic relationship with assigned strategic customers • Drive business value and ensure long-term retention and growth • Serve as the primary business-facing contact and trusted advisor for customers • Own the post-sale customer journey from onboarding through renewal • Collaborate with Sales on long-term account strategy • Partner closely with TAMs to drive adoption of new capabilities • Develop and manage joint success plans aligned to customer objectives • Build strong relationships across executive, security, DevOps, and cloud leadership • Lead Quarterly Business Reviews (QBRs) and program reviews

• Own product roadmap, priorities, and execution • Translate cybersecurity workflows into clear product requirements • Work closely with Engineering, AI/ML, and Security Research teams • Define MVPs, iterate fast, and ship production-ready features • Gather feedback from customers, pilots, and internal stakeholders • Balance security depth, usability, and business goals • Contribute to product positioning and go-to-market alignment

• Design, build, and maintain internal security tools and platforms to improve Ema’s overall security posture. • Implement and improve security controls directly into product and platform workflows. • Influence engineering architecture and ensure secure-by-design implementations. • Own and scale application security programs including SAST, SCA, dependency risk, and custom detection logic. • Support penetration testing efforts by validating findings and engineering durable fixes. • Perform threat modeling for new features and systems, translating risks into concrete engineering solutions. • Develop automation to reduce manual security effort across vulnerability management, access reviews, and incident response. • Conduct secure design and code reviews with a strong focus on exploitable logic flaws and systemic risks. • Build tooling to surface security signals from production systems and dev workflows.

• Responsible for Identity and Access Management of the back-end operating systems running on IAM platform • Participate in supporting the Privileged Access Management (PAM) • Maintain and enhance the IAM AIbot functionalities • Manage IAM tools and provide functional and business technology support including but not limited to chat faq handling, account management, permission authorization, access review and control, data protection, risk identification and analysis. • Support in STAP Monitoring to review the system alerts • Continuously evaluate the effectiveness of the system functionality, suggesting improvements based on organizational needs. • Correlate events across multiple systems to proactively surface and resolve deep, underlying issues. • Able to deal with ad-hoc assignments from the management with less supervision.