Cloud Security Happens at Runtime.
Customer Success Manager
Location
California
Posted
169 days ago
Salary
0
Seniority
Senior
Job Description
Customer Success Manager
Upwind Security
• Own the strategic relationship with assigned strategic customers • Drive business value and ensure long-term retention and growth • Serve as the primary business-facing contact and trusted advisor for customers • Own the post-sale customer journey from onboarding through renewal • Collaborate with Sales on long-term account strategy • Partner closely with TAMs to drive adoption of new capabilities • Develop and manage joint success plans aligned to customer objectives • Build strong relationships across executive, security, DevOps, and cloud leadership • Lead Quarterly Business Reviews (QBRs) and program reviews
Job Requirements
- 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity
- Strong understanding of cloud security programs and value-driven success methodologies
- Exceptional communication, stakeholder management, and executive presentation skills
- Proven track record of driving adoption and managing complex accounts
- Comfortable working in fast-paced environments and influencing both customer and internal priorities
- Experience partnering with technical teams and Sales to support customer outcomes and retention
- Ability to connect technical capabilities to business impact, security outcomes, and ROI
Benefits
- Opportunity to think creatively
- Explore new ideas
- Use your skills to make a meaningful impact on our growth
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