Upwind Security logo
Upwind Security

Cloud Security Happens at Runtime.

Customer Success Manager

Security EngineerSecurity EngineerOtherRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

169 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Customer Success Manager

Upwind Security

• Own the strategic relationship with assigned strategic customers • Drive business value and ensure long-term retention and growth • Serve as the primary business-facing contact and trusted advisor for customers • Own the post-sale customer journey from onboarding through renewal • Collaborate with Sales on long-term account strategy • Partner closely with TAMs to drive adoption of new capabilities • Develop and manage joint success plans aligned to customer objectives • Build strong relationships across executive, security, DevOps, and cloud leadership • Lead Quarterly Business Reviews (QBRs) and program reviews

Job Requirements

  • 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity
  • Strong understanding of cloud security programs and value-driven success methodologies
  • Exceptional communication, stakeholder management, and executive presentation skills
  • Proven track record of driving adoption and managing complex accounts
  • Comfortable working in fast-paced environments and influencing both customer and internal priorities
  • Experience partnering with technical teams and Sales to support customer outcomes and retention
  • Ability to connect technical capabilities to business impact, security outcomes, and ROI

Benefits

  • Opportunity to think creatively
  • Explore new ideas
  • Use your skills to make a meaningful impact on our growth

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