• Track caregiver attendance, clock-ins/outs, and full shift completion in real time using Authenticare, quickly contact caregivers for missed, late, or early shifts, guide them on correcting or making up time, record reasons for delays or missed visits, maintain accurate schedules, and run/review reports to track attendance, ensure compliance, and prevent lost revenue • Maintain and adjust schedules in ERSP to reflect actual hours worked and ensure correct payroll and billing • Coordinate with team members across five regions to balance shifts and ensure full coverage • Support caregiver retention through accurate scheduling, accountability, and follow-through • Communicate professionally with caregivers via phone and VoIP, balancing support with firm expectations • Assist management in improving EVV (Electronic Visit Verification) processes and overall scheduling efficiency

• Ensure the effectiveness of the organization’s Medicare compliance program across Medicare Advantage (MA) and Part D lines of business. • Provide oversight of Third-Party Marketing Organizations (TPMOs) and First-Tier, Downstream, and Related Entities (FDRs). • Drive compliance risk management, monitoring, remediation, and continuous improvement. • Assist with annual and ongoing Medicare compliance risk assessments. • Develop and deliver targeted training for sales, marketing, operations, customer service, enrollment, and pharmacy teams; track completion and measure effectiveness. • Prepare clear, accurate compliance dashboards and reports for leadership, Compliance Committee, and Board-level governance.

• Lead regulatory activities and submissions independently, with prior experience in areas such as CTA/IND/MAA • Provide regulatory guidance and efforts to internal teams • Participate in agency interactions and regulatory submissions • Contribute to developing best practices within ICON Regulatory Affairs through your insight of regulatory processes and guidelines • Work collaboratively as part of a regulatory or cross-functional team, depending on project size and nature

• Develops and implements company-wide environmental protection and compliance programs and policies. • Builds Environmental Management Systems which focuses on preventing, correcting, and ultimately reducing potential environmental, regulatory and community impacts associated with our operational activities. • Develops key performance indicators to understand leading indicators of performance. • Partners with field environmental protection leads and specialists to understand risks and build programs centered around these risks. • Partners with Compliance Audit Services to understand issues identified in audits and ensure issues are corrected on a timely basis. • Designs and implements strategic project plans in response to more complex compliance and liability issues and problems. • Monitors emerging issues in environmental regulatory requirements. Initiate and participate in developing the company’s response to new or changing regulations on a regional basis.