Overview Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Responsibilities Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This includes: - First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities - Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments - Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures - Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements - Promoting development of employees within an inclusive environment Where You'll Work: This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Candidates may be asked to work outside of their assigned territory as business needs dictates. This position is located in Charleston, SC and responsible for leading a team who services these zip codes: 29003 29042 29081 29082 29401 29403 29404 29405 29406 29407 29409 29410 29412 29414 29418 29420 29424 29425 29426 29429 29431 29432 29434 29435 29436 29437 29438 29439 29445 29446 29448 29449 29450 29451 29452 29455 29456 29461 29464 29466 29468 29469 29470 29471 29472 29474 29475 29477 29479 29481 29482 29483 29485 29486 29487 29488 29492 29493 29810 29812 29817 29827 29836 29843 29849 29853 29902 29904 29905 29906 29907 29909 29910 29911 29912 29915 29916 29918 29920 29921 29922 29923 29924 29926 29927 29928 29929 29932 29934 29935 29936 29940 29941 29943 29944 29945 Competitive candidates should reside within a commutable distance of this territory. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours. Qualifications Competitive candidates must demonstrate the following: - Effective written and verbal communication skills - Demonstrated leadership behaviors - Promote and maintain a relentless focus on the customer when making decisions - Candidly assess our environment and tackle challenges head-on - Inspire and energize people to understand and achieve common goals - Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces - May be required to complete Rope and Harness Safety Training - A valid driver's license is required Preferred: - Bachelor's degree in a related field of equivalent work experience - Claims operations and/or call center experience - Prior leadership experience - Experience with Xactimate, XactContents Additional Details: - Employees must successfully complete all required training, including applicable licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s) Our Benefits Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! - Potential starting salary range: $107,000.00-$142,000.00 annually. - Starting salary will be based on skills, background, and experience - High end of the range limited to applicants with significant relevant experience - Potential yearly incentive pay up to 24% of base salary At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family! - Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus. - Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more! - Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring. - Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union! - Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you! - Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund. - Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary. Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!

• Responsible for supporting the effective oversight of subservicer performance by conducting loan-level reviews, monitoring key risk indicators, and evaluating adherence to regulatory and contractual requirements. • Ensures servicing activities are performed in alignment with company standards, investor guidelines, and compliance expectations. • Identifies risks, resolves complex servicing issues, and provides insights that strengthen operational controls and enhance the borrower experience. • Analyzes and audits loan-level data to evaluate subservicer performance and identify trends or exceptions. • Performs oversight testing in accordance with the established Servicing Oversight Plan. • Conducts ongoing supervision of business controls, including coordination of testing activities, root cause analysis, and assessment of key risk metrics. • Identifies existing and emerging risks related to monitored servicing activities and recommends corrective actions. • Ensures risks associated with business processes are effectively identified, monitored, documented, and escalated as appropriate. • Resolves complex servicing issues or escalations by interpreting complaints, identifying root causes, and collaborating with subservicers or internal partners. • Partners with servicing teams to support timely and accurate delivery of solutions that meet borrower needs and expectations. • Adheres to written risk and compliance policies and procedures governing servicing oversight activities. • Monitors monthly performance reporting, issue logs, and exception reports to track subservicer compliance and operational integrity. • Performs other duties as assigned.

• Assist users in using the product effectively. • Respond to user inquiries/tickets (students, parents and guardians, teachers, school staff) and internal teams (Sales/Pedagogical Advisory) via Zendesk regarding our educational platform. • Perform analysis, diagnosis, testing and resolution of tickets by consulting procedures and internal systems. • Assess the need to involve other areas in the processes. • Identify opportunities to improve the product and communication activities. • Handle tickets submitted by users. • Manage and organize different SLAs for support. • Review support processes and define response macros and ticket categorization in Zendesk.

Overview The Epic Application Analyst is the Subject Matter Expert and technical point of contact. They are responsible for three primary areas of work: Projects, Changes, and the highest point of Break/Fix escalation. They are responsible for configuration of Epic applications, leading Requirements Gathering Sessions, technical documentation, and testing (internal and User Acceptance Testing). They participate as a member of the project team, working on upgrades and new application and workflow implementation, including partnering with the Interface Team to connect third party applications. A strong understanding of workflow interdependencies is required to provide guidance to the customer for informed decision making. The Epic Application Analyst will also perform other duties as assigned. This position is considered remote, which means that individuals in this position may work at their place of residence; however, they will be required to be on site during the first 90 days as needed and may be required to occasionally visit the Central Health administrative office or health centers in Austin, Texas. Remote work not available for residents of California, New York, New Jersey, Hawaii, Maryland, or Virginia. ****Remote = Individuals in this position may work at an approved off-site location; however, they may be required to occasionally visit an on-site location in Austin, Texas. Responsibilities Essential Functions - Responsible for building system components, testing, implementation support, and maintenance of assigned Epic applications. - Perform in-depth analysis, troubleshooting, data collection, and root cause analysis and then identify and/or implement potential solutions for issues related to the system or usage of it. - Analyze/review and test each product release and communicate needed changes to operations. - Must be able to document and follow system change control procedures for the system. - Work closely with other analysts, Epic third- party vendors, and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs. - Research, analyze, facilitate, and implement business and system workflows in order to expedite process improvement and coordinate business practices. - Identify best practices and implement opportunities for standardization. - Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives. - Maintains up-to-date expertise on the operation and application of various applications. Essential Functions - Maintains a working knowledge of key indicators, standards, and processes related to EMR systems. - Able to travel between all Central Health clinics. - Provides third tier support for various applications/modules when an issue is escalated to the help desk. - Create and track tickets with vendors. Ensures support tickets are being worked in a timely manner in accordance with our service level agreements (SLA). - Provide technical support via phone, online, and/or in person. - Serve as a primary resource to the EMR super- users in ticket resolution. - Guides workflow design, building and testing the system, and analyzing other technical issues. - Coordinates system changes with the governance team for decision making. - Identifies and implements requested changes to the system. - Serves as a liaison between end users’ workflow needs and technical staff/vendors. - Maintains regular communication with vendors for assigned applications. - Works with vendors, the organization, and end users to ensure the systems meet the organization’s business needs regarding the project deliverables and timeline. - Provides management technical system guidance to improve and streamline operational workflows. - Works collaboratively with the trainers to ensure that training materials are up to date and reflect the current build of the various systems Qualifications MINIMUM EDUCATION: - High School Diploma or equivalent MINIMUM EXPERIENCE: - 1 year of experience supporting an EMR or similar software applications in a healthcare environment PREFERRED EXPERIENCE: - 3 years of experience as a super user or analyst supporting an EMR or similar software applications in a healthcare environment. - 3 years of Any experience implementing or supporting an EMR. - 3 years of Epic EMR experience. REQUIRED CERTIFICATIONS/LICENSURE: - EPIC - EPIC Certification Epic certification required within 6 months of hire or within six months of completing Epic training. - Must meet Central Health’s Epic pre - assessment criteria Required