• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform. • Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value • Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership, where we look back at past successes and align on upcoming goals • Conduct workshops and value checkins with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more. • Partners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests. • Serve as a mentor to the wider Customer Success teams • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

• Ensure ongoing success and value realization for Samsara’s Enterprise Customers. • Define and execute long-term strategies for the Enterprise Customer Success team that support Samsara’s commitment to providing excellent service and then scale it. • Create goals, action plans, playbooks, and key metrics for the long-term success of Samsara’s Enterprise accounts. • Deliver results across team KPIs and org level OKRs • Keep executives informed of progress and advocate for change when needed. • Lead from the front with a willingness to get your hands dirty. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. • Hire, develop and lead an inclusive, engaged, and high performing team.

• Own the financial health and strategic direction of a dedicated portfolio of Managed powerhouse brands. • Advise C-Suite, VP-level, leadership, and relevant stakeholders on best-in-class strategies for subscription funnels, loyalty, and churn mitigation. • Serve as the strategic voice of the Managed merchant internally, working closely with Product and Engineering teams. • Act as the ultimate escalation point for complex strategic or technical hurdles, driving fast, comprehensive solutions. • Help merchants see how Skio fits into their entire tech stack to drive long-term success.

• Develop high-impact, "Ready to Sell" content, including battle cards, talk tracks, objection handling guides, and competitive positioning, specifically tailored for the payor buyer. • Design and build a comprehensive payor enablement program that drives behavior change and reduces new seller ramp time (in months). • Create Health Plan and Payor specific materials to accelerate partnership success. • Deliver training and facilitate in-person collaboration with the health plans / payor sales team and external partners, especially around key payor events and business reviews. • Establish yourself as a trusted advisor to the Health Plans / Payor sales team, improving seller confidence and increasing win rates. • Enforce content templates and a structured approach for product and marketing teams to ensure consistent, on-message internal and external communication. • Analyze content utilization and effectiveness to achieve high content utilization rates for internal and external users.