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First American (India) is a Global Capability Center (GCC) of the First American Financial Corporation!
Senior Software Engineer – .NET Production Support
Location
India
Posted
118 days ago
Salary
0
Seniority
Senior
Job Description
Senior Software Engineer – .NET Production Support
First American (India)
• Reporting to the Development Manager for the Development Team, the Application Support Engineer will be responsible for implementing, maintaining, and supporting .NET applications and processes used to support the Business. • This is an L3 support role. • Part of the development team which addresses the technical issues. • The candidate will handle the most difficult problems, do the code changes, research and develop the solution for challenging new or unknown issues. • Support the application in production, attend to requests/issues received via email or phone call from the customers on a priority basis • Tracking, reporting, and building up of knowledge base for various types of incidents. • Tracking and checking for pending issue status and taking action accordingly • Attend each mail received from the customer and revert with functional or technical resolution • Handling support of production systems with the ability to communicate/interact with the customers and quick troubleshooting. • Triage and direct issues to appropriate stakeholders when needed • Test and deploy application fixes. • Resolve production related issues • Debugging and provide root cause analysis for the issues reported.
Job Requirements
- Any bachelor's degree, with overall experience of 4-6 years
- Hands-on experience in development applications built on .NET MVC, Web Api or WCF.
- Debugging skills using the production error logs
- Experience in writing Stored Procs/functions, SQL Scripts
- Understanding of SQL server performance tuning, usage of profiler/database tuning tools
- Strong analytical and communication skills
- Quick troubleshooting skills
- Should be willing to work in below shifts- 3:00 PM – 11:00 PM IST, 6:00 PM – 2:00 AM IST, 10:00 PM – 6:00 AM IST.
Benefits
- FAI is committed to creating an environment that respects, supports, and inspires all individuals.
- We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age.
- At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization, and our community.
- We are an Equal Opportunity Employer.
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