• Reporting to the Development Manager for the Development Team, the Application Support Engineer will be responsible for implementing, maintaining, and supporting .NET applications and processes used to support the Business. • This is an L3 support role. • Part of the development team which addresses the technical issues. • The candidate will handle the most difficult problems, do the code changes, research and develop the solution for challenging new or unknown issues. • Support the application in production, attend to requests/issues received via email or phone call from the customers on a priority basis • Tracking, reporting, and building up of knowledge base for various types of incidents. • Tracking and checking for pending issue status and taking action accordingly • Attend each mail received from the customer and revert with functional or technical resolution • Handling support of production systems with the ability to communicate/interact with the customers and quick troubleshooting. • Triage and direct issues to appropriate stakeholders when needed • Test and deploy application fixes. • Resolve production related issues • Debugging and provide root cause analysis for the issues reported.

• As a Principal Software Engineer, you'll drive innovation and excellence by delivering high-quality work, collaborating with your manager to advance team goals, and prioritizing effectively. • You'll participate in core processes, recommend improvements, and invigorate the team by questioning the status quo. • You'll respond urgently to operational issues, contribute to the software development lifecycle, and improve team processes. • Engaging in code reviews, building cross-team relationships, and clarifying technical ambiguities will be key to your role, ensuring the team's success and shaping our technology's future. • Acts with urgency and delivers high-quality work that adds value to the business, stakeholders, and customers. • Works with the manager to focus on advancing team goals. • Prioritizes effectively and proposes scope adjustments when necessary. • Participates in core team processes and recommends improvements. • Questions the status quo to invigorate the team. • Responds urgently to operational issues and owns resolution within scope. • Is resilient, detail-oriented, and takes initiative, especially in crises. • Contributes significantly to the full software development lifecycle. • Improves team processes, code, and work items. • Asks questions, learns from others, and receives feedback humbly. • Seeks help when stuck and needs decision support. • Actively participates in code reviews, providing meaningful feedback. • Builds relationships across teams to achieve positive outcomes. • Communicates and coordinates team requirements with other groups. • Identifies technical blind spots and clarifies ambiguity in ideas.

• Designing, developing, and maintaining scalable backend services and APIs using Node.js and TypeScript • Ensuring high performance and reliability • Collaborating closely with cross-functional teams • Optimizing database schemas and queries • Supporting DevOps initiatives

• Be responsible for the full lifecycle of innovative, large-scale Java/Spring-based products: design, development, quality assurance, deployment, maintenance, and support, ensuring high standards and adhering to best development practices. • Translate software requirements into maintainable solutions within the existing application frameworks. • Engage with the broader tech community to understand emerging technologies and incorporate them into existing workflows.