Role Description The CH Navigation Center Operations Trainer is responsible for training new and existing department employees and the oversight of quality assurance. In collaboration with the department leaders, the Trainer will: - Assess departmental needs. - Assist in the development of materials. - Facilitate training in various settings (monthly staff meetings, small group, virtually, or one-on-one). - Assist with the development of department standard operating procedures. - Ensure educational materials are up to date and accessible to department employees. - Conduct call monitoring to ensure exceptional customer service and adherence to policies and procedures. This position is considered Hybrid, allowing individuals to work both at an approved Offsite location and Onsite based on business needs. Qualifications - High School Diploma. Required - 5 years of related experience. Required Requirements - Knowledge of Call Center customer service practices. - Ability to implement different teaching methodologies and strategies appropriate to the audience. - Ability to effectively communicate verbally and in writing. - Ability to present effectively to large and small groups. - Understanding and identifying learning styles and adapting materials and communications to meet the needs of the audience. - Possess interpersonal skills and the ability to develop and maintain favorable internal relationships and partnerships at all levels. - Ability to think critically using logic and analysis to identify strengths and weaknesses of different approaches. - Strong attention to detail and performs tasks accurately and efficiently. - Ability to work in a variety of databases/programs such as Epic, VeritySource, REDCap, and SharePoint. - Be an independent thinker, self-starter, work independently, and manage time to meet multiple demands and deadlines. - Perform call reviews and identify deficiencies in understanding department policies and procedures and create training tools and resources to strengthen staff knowledge. - Ensure all actions, job performance, personal conduct, and communications are always professional in manner. - Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization.

• You will be the bridge between our strategic vision and operational reality, ensuring our most ambitious goals cross the finish line. • You will drive the product forward as we disrupt the industry with first-to-market innovations. • You will spearhead the end-to-end lifecycle of key initiatives, from initial architectural design to final deployment. • Work closely with a team of mobile engineers to help discover, reproduce, and debug issues. • Grow and maintain the mobile automation code. • Create and execute test plans for existing app features. • Work with software engineers to define testing approaches/protocols for new features as they are developed. • Think about use cases and edge cases and develop tests to cover them. • Provide detailed reports to the Engineering team by creating tickets using JIRA.

• You will be the bridge between our strategic vision and operational reality, ensuring our most ambitious goals cross the finish line. You aren't just managing tasks; you are safeguarding the scalability and integrity of our entire ecosystem • You will drive the product forward as we disrupt the industry with first-to-market innovations. It’s a rare opportunity to work at the intersection of high-level creative problem-solving and rapid, tangible growth • You will spearhead the end-to-end lifecycle of key initiatives, from initial architectural design to final deployment. By optimizing cross-functional workflows and leveraging data-driven insights, you will directly accelerate our delivery velocity and product quality • Work closely with a team of mobile engineers to help discover, reproduce, and debug issues • Grow and maintain the mobile automation code • Create and execute test plans for existing app features • Work with software engineers to define testing approaches/protocols for new features as they are developed • Think about use cases and edge cases and develop tests to cover them • Provide detailed reports to the Engineering team by creating tickets using JIRA

• You will be the bridge between our strategic vision and operational reality, ensuring our most ambitious goals cross the finish line. • You aren't just managing tasks; you are safeguarding the scalability and integrity of our entire ecosystem. • You will drive the product forward as we disrupt the industry with first-to-market innovations. • It’s a rare opportunity to work at the intersection of high-level creative problem-solving and rapid, tangible growth. • You will spearhead the end-to-end lifecycle of key initiatives, from initial architectural design to final deployment. • By optimizing cross-functional workflows and leveraging data-driven insights, you will directly accelerate our delivery velocity and product quality. • Work closely with a team of mobile engineers to help discover, reproduce, and debug issues. • Grow and maintain the mobile automation code. • Create and execute test plans for existing app features. • Work with software engineers to define testing approaches/protocols for new features as they are developed. • Think about use cases and edge cases and develop tests to cover them. • Provide detailed reports to the Engineering team by creating tickets using JIRA.