• Support customer opportunities from technical discovery through evaluation and close. • Lead product demonstrations, workshops, and proof-of-concept engagements. • Align with Account Executives on technical strategy and competitive positioning. • Ensure customers clearly understand Neat’s value proposition, design philosophy, and roadmap. • Gather, evaluate, and prioritize customer and partner feedback. • Translate real-world use cases into actionable insights for Product and Engineering. • Communicate roadmap vision and future-state capabilities clearly and credibly. • Deliver impactful product demos that showcase simplicity, intelligence, and design excellence. • Enable Sales teams through training and technical coaching.

• Provide technical leadership and expertise in customer’s security transformation journey • Align how we best serve our customers in understanding their environment and ensuring value realization • Conduct discovery to understand and articulate the key technical, operational, and commercial imperatives of prospects and customers • Work closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions • Demonstrate strong communication skills and the ability to influence through effective presentations and demonstrations • Promote end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner • Continuously invest in self-development to enhance technical and professional skills that drive contributions to the success of customers

• Lead the development of solution strategies aligned with field service business models • Translate customer business challenges into tailored IFS Cloud solutions • Guide C-level stakeholders through digital transformation initiatives • Conduct discovery workshops to understand "As-is" and define "To-be" states • Prepare and deliver compelling Proof of Value demonstrations • Build custom demos and business models that reflect field service KPIs and workflows • Maintain deep knowledge of field service industries including common pain points, metrics, and regulatory requirements • Provide feedback to product management based on customer needs and industry trends • Work cross-functionally with Sales, Product Management, and Consulting teams • Mentor junior consultants and contribute to continuous improvement initiatives

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Solution Architect to design gateway architectures, integration patterns, and technical workflows that enable robust satellite-to-ground connectivity. This role ensures all solutions meet performance, scalability, reliability, and operational requirements across global regions. - Develop architectural designs, validating solution feasibility - Guide integration approaches, supporting configuration standards - Ensure gateway deployments meet performance KPIs, interoperability requirements, and long-term operational readiness The ideal candidate has deep expertise in satellite communications systems architecture and a proven ability to translate complex technical requirements into scalable, implementable solutions. Extensive experience in satellite gateway design and a track record of architecting mission-critical telecommunications infrastructure at enterprise scale are essential. This role sits at the forefront of satellite communications innovation, requiring a blend of architectural vision and hands-on implementation experience. Success demands the ability to balance forward-leaning solution design with operational practicality while ensuring technical excellence across a rapidly expanding global satellite network. Qualifications - Bachelor's degree in electrical engineering, telecommunications engineering, computer engineering, systems engineering, or related technical field - Master's degree in engineering or advanced technical discipline preferred - Minimum 8+ years in telecommunications or satellite communications systems architecture - 5+ years designing and implementing large-scale network infrastructure solutions - Demonstrated experience designing and integrating complex communications or satellite ground systems, including multi-domain solutions spanning RF/baseband and IP/transport Requirements - Deep understanding of satellite communications systems including gateway architecture, RF systems, and ground-to-space link design - Proven ability to produce HLD/LLD artifacts, interface control documents, and configuration standards, and to lead cross-functional design reviews - Strong grounding in IP networking and security fundamentals including routing, QoS, segmentation, encryption, access control, and reliability patterns - Experience driving interoperability and integration across multiple vendors and internal platforms, including version, change, and release alignment Cross-Functional Interfaces This role collaborates regularly with: - Internal: RF/Antenna Engineering, Baseband/Modem Engineering, Network/Transport Engineering, Security, Cloud/IT, NOC/Operations, Service Delivery/PMO, Quality/Assurance, Supply Chain - External: Equipment OEMs and systems integrators, ground-segment service providers, terrestrial carriers/partners, test/validation partners Performance Metrics Success measured by: - Architecture quality metrics including first-pass design approvals and low design-defect escape rate into integration or production - Integration outcomes including interoperability achieved to plan and reduction in integration rework and defect cycle time - Performance and reliability targets with gateway build meeting or exceeding latency, throughput, availability, and failover requirements - Standardization and reuse including adoption of reference patterns, golden builds, and configuration baselines across regions - Readiness and handover success with on-time readiness reviews, complete runbooks and documentation, and smooth transition into operations Tools/Standards/Methods - Architecture Methods: HLD/LLD development, interface control documentation, design reviews and readiness checklists, requirements-to-acceptance traceability - Networking and Timing Standards: IPv4/IPv6, BGP/OSPF/IS-IS, QoS/DiffServ, IPsec/TLS, IEEE 1588 PTP/NTP for synchronization - Satellite/Ground Standards: 3GPP NTN for satellite-cellular integration, ETSI DVB-S2X and DVB-RCS2 for satellite links, CCSDS relevant ground/space data handling profiles - Operations and Management: SNMP, NETCONF/YANG, Syslog/OpenConfig, configuration baselining and inventory management, CI/CD for infrastructure and configuration changes - Documentation and Modeling: System diagramming and modeling tools, version control for design artifacts, performance and capacity modeling techniques Physical Requirements - Role will be based in United States with occasional travel for solution validation and technical coordination activities - Ability to support technical reviews and architecture discussions across global time zones - Occasional travel to gateway sites for solution implementation oversight and technical validation