• Develop, organize, and produce training content within timelines and established budgets • Route all required content through the approved review process before wrapping content for delivery to end users • Creating comprehensive curriculum materials, including multiple modalities of learning, assessments, and instructional resources • Work with educators, subject matter experts, and other stakeholders to ensure curriculum alignment and effectiveness • Identifying the learning needs of learners and developing curriculum to address those needs • Implement and evaluate curriculum programs to ensure their effectiveness and relevance • Developing and implementing effective instructional strategies and techniques to enhance learning • Incorporating educational technology into the curriculum to enhance learning experiences • Analyzing learner data and other relevant information to inform curriculum development and improvement • Continuously reviewing and revising curriculum materials based on feedback and emerging trends

• Design, develop, and maintain applications using Zoho One • Configure and customize Zoho CRM (modules, layouts, blueprints, validations) • Build advanced custom workflows, automation, and Deluge scripts • Develop applications using Zoho Creator • Integrate Zoho with third-party tools using Zoho APIs • Optimize existing processes and recommend automation improvements • Troubleshoot and resolve system, automation, and integration issues • Collaborate with internal teams to translate business requirements into technical solutions • Ensure data integrity, system performance, and scalability

• Customizing and configuring Dynamics CRM 2011, 2013, 2015, 2016, and 365 • Developing plugins and integration points for D365 solutions • Configuring D365 solutions to integrate web portal solutions using The Portal Connector • Collaborating with network engineers on both D365 CE in the Cloud and CRM on-premise architecture and installation • Researching and analyzing requirements to recommend suitable solutions • Collaborating with clients to ensure successful implementations • Providing critical thinking and problem-solving services to clients on a daily basis • Being an active member of an agile project team, contributing to solutioning, estimations, task creation, backlog grooming, and representing development interests • Updating and utilizing Microsoft Azure DevOps • Performing client's systems configurations based on best practices and understanding of customer business processes • Supporting project success activities such as data conversion, report creation, end-user training, user acceptance testing, and creating end-user documentation • Reporting to the Software Development Manager.

• Uses SAS or other software to develop custom programming code to generate summary tables, data listings, graphs and derived datasets • Works to ensure that outputs meet quality standards and project requirements • Performs validation programming and collaborates with other team members to resolve discrepancies • Maintains organized project documentation and quality control documents • Manages scheduling across multiple projects and adapts to changes in priorities • Develops specifications for datasets and outputs based on requirements • Prepares for and conducts effective internal meetings • Acts as lead statistical programmer and directs programming activities of others