• Lead and manage multiple IT user support projects from planning through implementation • Define project objectives and success metrics in collaboration with stakeholders • Assign and track tasks, coordinate project timelines, and ensure quality outcomes • Mentor and support the IT user support team while fostering continuous process improvement • Maintain regular communication with cross-functional teams to update on progress, risks, and issues • Optimize support operations using ITIL frameworks and best practices • Ensure complete and accurate project documentation for audit and compliance purposes

• Coordinate and manage project timelines, resources, and deliverables • Communicate with clients to understand project requirements and expectations • Collaborate with consultants to develop project plans and strategies • Monitor project progress and identify any potential issues or risks • Ensure that project tasks are completed on time and within budget • Conduct project meetings and provide regular updates to clients and team members • Maintain project documentation and ensure all project files are organized and up-to-date • Identify and implement process improvements to increase efficiency and effectiveness • Assist with project budgeting and cost tracking • Provide support to consultants and clients as needed to ensure project success

• Lead end-to-end supply chain projects including supplier onboarding, capacity expansion, inventory strategy, logistics optimization, ERP enhancements, and process improvement initiatives • Develop and manage project plans, timelines, milestones, risks, dependencies, and budgets • Drive project governance, status reporting, escalation, and stakeholder communication • Partner with Strategic Sourcing and Supplier Management on new supplier introductions, contract implementations, and on-time delivery improvement initiatives • Coordinate with domestic and international suppliers on production readiness, lead times, and capacity planning • Serve as project lead for NetSuite-related supply chain initiatives, including workflow enhancements, inventory and demand planning improvements, and KPI standardization • Align cross-functional execution across Engineering, Manufacturing, Finance, Logistics, and Field Services • Establish and track performance metrics (OTD, inventory turns, days on hand, supplier performance)

• Assist in the development and maintenance of project plans, schedules, and budgets • Coordinate project activities and resources, including team members and external vendors • Monitor project progress and identify any potential delays or issues • Communicate with clients to provide updates on project status and address any concerns or questions • Prepare project reports and presentations for stakeholders • Conduct research and gather data to support project planning and decision-making • Collaborate with team members to identify and implement process improvements • Maintain project documentation and ensure all project files are organized and up-to-date • Support the project manager in any other tasks as needed to ensure project success