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“Strive not to be a success, but rather to be of value” – Albert Einstein
Project Manager, IT User Support
Location
New York
Posted
108 days ago
Salary
0
Seniority
Lead
Job Description
Project Manager, IT User Support
The Expert Recruiter Group, LLC
• Lead and manage multiple IT user support projects from planning through implementation • Define project objectives and success metrics in collaboration with stakeholders • Assign and track tasks, coordinate project timelines, and ensure quality outcomes • Mentor and support the IT user support team while fostering continuous process improvement • Maintain regular communication with cross-functional teams to update on progress, risks, and issues • Optimize support operations using ITIL frameworks and best practices • Ensure complete and accurate project documentation for audit and compliance purposes
Job Requirements
- Minimum 10 years of experience in IT, with 5 or more years in a formal Project Management capacity
- Proven track record leading user support or service delivery projects in enterprise settings
- Deep understanding of IT support methodologies and service operations (e.g. ITIL)
- Familiarity with Applied Systems or Vertafore platforms such as Epic, Sagitta, BenefitPoint, or ImageRight
- Strong leadership experience guiding geographically distributed or cross-functional teams
- High proficiency in tools like Jira, Microsoft Project, or similar project management software
- Excellent written and verbal communication skills with the ability to manage stakeholder expectations
- Bachelors degree in Information Technology, Business Administration, or related field
- PMP certification is preferred but not required
Benefits
- Visa Sponsorship: Not available
- Relocation Assistance: Not offered
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