• Establish and maintain strong relationships with clients, understanding their business objectives and needs. • Proactively engage with clients to ensure they derive value from our services and products. • Collaborate with internal teams to facilitate onboarding, training, and support for clients. • Monitor client health and satisfaction metrics, acting promptly to address any issues or concerns. • Develop and implement strategies to drive client retention and engagement. • Prepare and deliver regular reports on client progress and performance. • Advocate for client needs within the organization to enhance service delivery and product offerings.

• Serve as the primary point of contact for brand and marketing teams for all platform-related needs, questions, and requests • Develop a deep understanding of each brand’s nuances, show objectives, timelines, and marketing strategies to accurately capture platform requirements • Gather, document, and prioritize brand and show-specific requirements across platforms, including: Marketing automation, Event registration platforms, Event mobile applications, Billing and show setup platforms • Translate brand requirements into clear, actionable inputs for Platform Managers and delivery teams • Identify and manage dependencies, sequencing, and impacts across multiple platforms to ensure coordinated and timely execution • Partner closely with Platform Managers to review requirements, confirm feasibility, align on approach, and support successful implementation • Manage timelines, milestones, and deliverables across multiple brands and shows, ensuring commitments are met • Validate that implemented solutions align with documented brand requirements and business objectives prior to launch • Proactively surface risks, gaps, or misalignment and work with Platform Managers and stakeholders to drive resolution • Facilitate ongoing communication between brand teams and platform teams to ensure transparency and shared understanding • Leverage AI-enabled tools (e.g., for requirements summarization, documentation, workflow efficiency, or insights) to improve speed, accuracy, and consistency of processes • Provide structured feedback and insights to Platform Managers to inform playbooks, training materials, and repeatable workflows • Identify recurring brand needs and process inefficiencies and recommend improvements to streamline cross-platform delivery.

**What will you be doing day to day?** - Build strong client relations and effective working relationships with your clients - Engage with clients regularly and obtain exclusive deals and heads-up on open job orders - Help recruiters by relaying exact customer needs and opportunities to them - Review recruiter submissions for compliance with facility requirements - Reverse market Physicians and APPs to all clients in the portfolio - Maintain a healthy P&L by processing quality submittals and making placements - Monitor customer satisfaction regularly through quality metrics and client scorecards - Travel to client sites and attend networking and industry - Processing assignment and contract changes and extensions, renewals, and terminations. - Be the overall point of escalation for all current clients and provider issues - Build a relationship and good rapport with all physicians and APPs and ensure high retention rate - Perform other duties and responsibilities as assigned

• моніторинг перших повідомлень користувачів до знайомства з коучем;** • оцінка та моніторинг коучингових сесій відповідно до стандартів якості;** • тісна взаємодія з Operations Manager та Operations Lead для узгодження розвитку коучингу з цілями компанії.