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Loan Origination Customer Support
Location
Philippines
Posted
108 days ago
Salary
$6 - $9 / hour
Seniority
Mid Level
Job Description
Loan Origination Customer Support
Extend Your Team
• Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools • Documenting & logging issues (as well as customer compliments & complaints) • Working with customers to help them go through our application flow when required • Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems
Job Requirements
- At least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan Origination or
- Underwriting specific tasks
- Experienced in customer-facing roles in a loan or mortgage account
- Superb communication, collaboration, and problem-solving skills.
- Proficiency, speed, and accuracy in written communication.
- Fluency, clarity, and good diction in English
- Great organizational skills & time management abilities
- Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.
- Detail-Oriented - we’re a financial services company so being correct about the details matter
- Bachelor's Degree or comparable work experience in financial services
- Flexibility to work US Pacific time 9 AM to 6 AM (with a 1-hour break time in between)
- Must live in the Philippines
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