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Extend Your Team

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Customer Support – Card Services

Backend EngineerSoftware EngineerFull TimeRemoteMid LevelTeam 201-500Since 2020H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

144 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Customer Support – Card Services

Extend Your Team

• Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools • Documenting & logging issues (as well as customer compliments & complaints) • Working with customers to help them go through our application flow when required • Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Job Requirements

  • At least 2 years (and above) of experience under a US Loan or Mortgage account handling Credit Card or Card services specific tasks
  • Experienced in customer-facing roles in a loan or mortgage account
  • Superb communication, collaboration, and problem-solving skills.
  • Proficiency, speed, and accuracy in written communication.
  • Fluency, clarity, and good diction in English
  • Great organizational skills & time management abilities
  • Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.
  • Detail-Oriented - we’re a financial services company so being correct about the details matter
  • Bachelor's Degree or Bachelor's Degree or comparable work experience in financial services
  • Must be presently residing in the Philippines

Benefits

  • Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)

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