• Serve as the subject matter expert in interpreting payer agreements and practice participation terms to ensure accurate calculation and distribution of care coordination fees, quality bonuses, and other payments. • Collaborate with the Provider Network Operations team to support the build of standard operating procedures, timelines, and workflows to clearly document the end-to-end process that will ensure timely execution of payments to practices. Provide inputs for mapping payment files, identifying required fields for data ingestion and defining payment calculation logic. Maintain reconciliation trackers to measure contract performance and support audit requests. • Oversee the receipt, validation, and processing of payments based on contractual requirements. Collaborate across teams and with payers to resolve discrepancies. Process any payments that fall outside of the automation process. • Partner with Accounting to ensure proper classification of payments by contract, line of business, and payment type. • Ensure transparency of payment distributions for field teams and provide timely updates and timelines to market stakeholders via dashboards or other communication channels. • Support for the development and execution of shared savings distribution formulas. • Review payments processed by Data Analyst for accuracy.

• Own the end-to-end marketing event path from Flask and other product sources into Segment and downstream tools (Iterable, Workato, and other destinations) • Maintain and evolve the mapping engine configuration that filters product events into a canonical Segment CDP topic, ensuring only marketing-relevant traffic flows into the MarTech stack • Build and maintain marketing data pipelines from product events and warehouse models into Segment and Iterable, so lifecycle programs have the right signals for retention, reactivation, and upsell/cross-sell at scale • Own and operate key reverse ETL / bridge jobs from Databricks to Segment and Iterable, ensuring warehouse models and traits stay aligned with marketing requirements and data retention guidelines • Own Segment workspaces, schemas, and destinations for key marketing projects, ensuring events and traits remain organized, documented, and discoverable for marketers and analysts • Manage Iterable integrations for lifecycle and advertiser journeys, ensuring reliable delivery of both real-time event streams and batch traits to support onboarding, reactivation, and upsell programs • Partner with CIA, Sales, and Marketing to design and maintain first-party audiences and interest segments exposed across GAM, internal tools, and email programs • Work with RevOps and DS to replace fragile Salesforce→Iterable syncs with governed Databricks→Iterable datasets — enabling self-serve audience building and reducing manual CSV workflows — including Smart Ingest/Data Sync configurations and governance models for enterprise/NAM accounts • Monitor Segment usage (unique event names, schema growth) and drive consolidation, archival, and naming clean-up to keep the system performant and usable • Ensure identifier consistency across B2B and B2C use cases and alignment with Salesforce, product Identity, and other revenue systems • Maintain data hygiene and PII/consent standards across Segment, Iterable, and related rETL models - including hands-on troubleshooting of consent flows, preference center syncs, and suppression logic to ensure compliance policies hold up in production, not just on paper • Contribute a MarTech perspective to broader governance frameworks (SOX, GDPR/CCPA, global consent patterns) as they apply to marketing data and activation • Serve as the primary MarTech point of contact for Growth Marketing, Lifecycle, Product Marketing, and RevOps on data and tooling questions, incident triage, and new program enablement • Translate marketing requirements into clear data and integration work: events to instrument, traits to model, journeys to support, and QA plans before launch • Partner closely with Data Platform, CXE, Analytics, and BizTech Revenue Systems on cross-system initiatives (e.g., preference centers, consent flows, NEXT launch, international programs) that depend on reliable MarTech infrastructure • Own monitoring and health checks for key pipelines: Kafka write rates, consumer lag, Segment delivery latency, Iterable ingestion health, and Salesforce event flows that impact campaigns and journeys • Lead investigation and resolution for missing, mis-routed, or malformed events and traits, following an end-to-end debugging flow from product events through Segment, Iterable, and audience membership • Act as a first or second-line responder when journeys misfire, audiences change unexpectedly, or campaigns are blocked due to data issues, coordinating with engineering and data teams as needed • Contribute to the MarTech roadmap with a focus on identity hygiene, schema standardization, deliverability, and reducing manual workflows in favor of governed Databricks→Iterable paths • Help evaluate and right-size vendor contracts and platform usage (e.g., Segment, Iterable, Litmus), balancing capability needs with cost and performance. • Maintain and enhance documentation and reference artifacts (e.g., Segment ingestion & architecture docs, User Traits master sheets, role overviews) so the broader team can self-serve and new hires can ramp quickly

• Manage Billing Deliverables, Metrics, and KPIs • Process a high volume billing for all Types (Autopay, Net Terms, Purchase Order, etc.) according to GAAP principles • Manage Enterprise Billing process and identify areas improvements • Process Billing for incoming orders in both our internal database as well as our subscription management platform (Netsuite). • Process Billing and account change requests. • Reconcile Billing Accounts Receivable and Payments for all customers • Partner with internal stakeholders for any Deal Desk and non-standard billing requirements • Support incoming customer emails, calls, and chats regarding billing issues and account change requests. • Systems owner for all billing systems (i.e. Netsuite, Avalara, Zendesk, etc.) • Design solutions for Customer Billing Requirements in Billing Systems • Generate customer invoices according to specific customer requests and deliver them electronically. • Manage Accounts Receivable outreach to improve the collections process and reduce time to collect. • Deliver Billing on time for SaaS and One-Time billing activities

• Country-Level Operational Leadership • Develop and maintain accurate country-level operational plans • Oversee execution of milestones from start-up through closeout • Ensure inspection readiness at country and site level • Lead the Regional/Country Operational Sub-Team • Study Start-Up & Activation • Coordinate IRB/IEC and regulatory submission strategies • Manage country-level translation and Informed Consent Document (ICD) development • Review PTAs and SIV documentation • Conduct country kick-off meetings • Oversee milestone tracking and start-up deliverables • Recruitment & Data Excellence • Drive recruitment performance at the regional/country level • Review study metrics and implement performance improvement actions • Lead country-level data cleaning activities during maintenance and database lock • Ensure protocol deviation follow-up and compliance monitoring • Vendor & Stakeholder Management • Provide oversight of local vendors • Review Site Care Partner reports and issue documentation • Ensure seamless bidirectional communication between global and local teams • Partner closely with the Global Study Manager (GSM), Study Operations Manager (sSOM), Site Care Partners, Regulatory, Medical Affairs, and Contracts teams • Risk & Issue Management • Identify and mitigate country-level operational risks • Ensure timely issue resolution • Maintain alignment with global timelines and deliverables • Closeout Leadership • Oversee site closure documentation and review • Support end-of-trial notifications • Ensure vendor closeout and supply reconciliation