• Reviews and interprets federal regulations to develop solutions and mitigation strategies for implementation to achieve and/or maintain requirements within the EHR systems. • Provide support to assigned customers in defining or designing business processes and identifying enabling technologies based on customer requirements. • Actively seek ways to apply technology to business processes, researching and providing information on technical trends and competitors’ practices relevant to the assigned client business. • Consult with technical subject matter experts and develop alternative technical solutions; advise on options, risks, costs versus benefits, and impact on other business processes and system priorities. • Coordinate multi-system solutions to clarify interdependencies (and interfaces) so that systems appear seamless to customers. • Align with other IT functional areas to remain apprised of project status and inform customer management of progress. • Keep the IT group’s technology and service managers aware of user issues and potential potholes or resolve conflicts. • Diagnose, analyze, and resolve software issues independently or by engaging the appropriate parties to achieve a resolution. • Document all aspects of the project plans (scope, definition, testing, delivery and support) and coordinate business/clinical and IT implementation resources for successful delivery. • Actively participate in the team environment and enable colleagues to fulfill the department’s operating objectives. • Conduct business process analyses, needs assessments, and preliminary cost versus benefit measurements; brokers other IT services; and communicates trends and requirements to and from customers and IT. • Responsible for proactively identifying opportunities to apply technologies to business processes. • Inform and advise customers on information system technologies’ functionality, costs, benefits, and implementation requirements.

• Leverages pharmacist clinical skills and informatics skills to support the medication electronic health record. • Effectively serves as a liaison regarding clinical informatics. • Develops informatics plans, data analysis, and systems that advance evidence-based practice, improve medication safety, and optimize medication related workflows. • Designs, evaluates, and implements new electronic health record build to support clinical practice and improve the quality and safety of patient care. • Consults with providers, leadership, physicians, and other clinicians to evaluate information systems. • Provides critical link between medication workflows and technology by effectively analyzing and communicating complex informatics issues. • Supports informatics solutions for clinical and operational improvements. • Assists in the creation of data analytics to facilitate data review and improve performance. • Develops and implements automated clinical rules supporting patient care. • Consults with external agencies and organizations to ensure compliance with local, state, federal and other regulatory requirements.

• Develop and update job descriptions according to organizational needs; • Conduct recruitment and selection processes for Karis and our clients (when requested), ensuring accurate hiring decisions; • Administer and interpret behavioral assessments using the Profiler through the Sólides platform; • Conduct competency-based interviews to identify candidates aligned with job descriptions and company culture; • Lead new-hire integration training, presenting the company, its history, organizational culture, professional etiquette best practices, and guidelines for effective remote work; • Prepare onboarding plans for new hires, schedule meetings with stakeholders, and follow up with the employee during the first three months. This follow-up includes acclimation, identifying gaps and development opportunities, and proposing solutions for identified needs; • Implement and monitor employee engagement/organizational climate surveys, recommending improvements based on results; • Implement performance evaluations and develop Individual Development Plans (IDPs); • Create and refine internal HR policies and processes to optimize and standardize the area; • Support leadership in strategic decision-making related to people management.

• Work collaboratively with clients to plan, install, implement, and maintain hardware and software solutions • Design, manage, and oversee projects and tasks for our clients • Configure, build, document, test, modify, and maintain software applications • Proactively problem solve and determine the best course of action to meet the needs of our clients and their customers • Work closely with end users to troubleshoot, diagnose and correct problems related to applications by identifying malfunctions in hardware and software • Conduct system enhancements/new features, build, upgrades/quarterly updates and optimizations • Analyze business requirements and translate into system requirements making necessary revisions to system logic • Perform system customizations including the development of alerts/hard stops, data integration, order generation, automation of document entry and enforcement of adherence to workflows • Abide by HIPAA regulations of confidentiality for all activities and information accessed • Participate in the development of tools and training for end users’ competencies • Ensure clinical upgrades, patches and enhancements are comprehensively planned and tested before applying in the production environment • Establish concise ad-hoc reports • Determine project priorities based on the needs of our clients • Ensure completion of projects in a timely manner to comply with established deadlines • Actively work with Chief Services Officer and clients to determine and or adjust project priorities • Perform and/or oversee ongoing maintenance of the Information Systems and their interfaces, as well as support activities of our clients • Provide technical support to our clients • Develop and maintain good relationships with clients and clients’ staff