• Develop strong, consultative relationships with existing customers to discover where our solutions deliver additional value. • Proactively explore new use cases that align with customer goals and collaborate with internal and customer stakeholders to create thoughtful account plans. • Use account mapping and stakeholder insight to engage influencers, champions, and decision-makers in a respectful, partnership-focused way. • Employ a mix of email, phone, social media, and events to maintain regular, value-driven contact. • Own the end-to-end subscription renewal process, driving a structured 12-month renewal cadence that balances consistent engagement with respect for customer preferences. • Maintain monthly touchpoints and lead quarterly business reviews to assess changing requirements and identify appropriate subscription adjustments. • Conduct strategic discovery to design renewal packages aligned to customers’ future goals. • Own the full sales cycle from initial outreach to closed revenue while maintaining a consultative, customer-first approach. • Use MEDDPICC to perform rigorous qualification and prepare for world-class discovery informed by research. • Design and deliver tailored demos that reflect discovery insights and the needs of specific personas. • Prepare clear, compelling proposals aligned to stakeholder decision criteria.

• Serve as the primary point of contact for assigned commercial and government payer accounts, including regional MCOs, national & federal plans, ACOs, and state Medicaid agencies. • Lead discussions with payers to secure positive coverage determinations, pilot opportunities, or pathway inclusion for SAINT® therapy. • Engage with key government agencies (Medicare Administrative Contractors, Medicaid departments, VA/DoD Community Care offices) to address access pathways and reimbursement alignment. • Support development and submission of payer dossiers, coverage requests, and medical policy evidence summaries. • Partner with the sales and field reimbursement teams to resolve payer access barriers at provider sites. • Collaborate with internal and external stakeholders to align payer strategies across regions and inform national market access priorities. • Provide payer insights and competitive intelligence to Market Access leadership to shape national coverage and policy strategies. • Support commercialization and reimbursement readiness activities for SAINT® expansion. • Coach physician and site partners on payer advocacy, prior authorization processes, and appeals pathways. • Support development of payer-focused materials, training, and talking points for internal and external use. • Build relationships with payer medical directors, behavioral health leaders, and influential stakeholders to promote awareness of SAINT®’s clinical and economic value. • Monitor payer policy updates, competitive coverage shifts, and relevant state/federal reimbursement trends. • Provide regular market intelligence reports to Market Access leadership. • Track payer engagement metrics, coverage progress, and access outcomes for the assigned region.

• Provide excellent customer service for all graft and technology needs for the office • Establish contacts with key providers to open opportunities for graft utilization • Facilitate meetings, dinner meetings and educational programs to build consistent utilization with office accounts • Work closely with accounts to ensure solid consistency for our benefits verification process • Knowledge of and ability to provide appropriate guidance for skin substitute use in all accounts

• Provide excellent customer service for all graft and technology needs for the office. • Establish contacts with key providers to open opportunities for graft utilization. • Facilitate meetings, dinner meetings and educational programs to build consistent utilization with office accounts. • Work closely with accounts to ensure solid consistency for our benefits verification process. • Knowledge of and ability to provide appropriate guidance for skin substitute use in all accounts.