• Provide direct and immediate support to parents via phone, text, email, online chats, video conferences, and social media community forums through answering questions about their child’s educational program. • Use OpenEd's help ticketing system to efficiently triage and respond to parent requests. • Maintain accurate records of interactions with parents, document frequently asked questions, and update databases as needed. • Advise parents/guardians on building an education program schedule that fits the unique needs of their child. • Participate in Parent Support team meetings to collaborate on the best ways to serve OpenEd families. • Coordinate with team members to provide consistent, up to date, information across all channels. • Liaise with team leads and partner schools with complex situations where necessitated. • Manage the intervention process to balance program requirements and assist with setting up families for success. • Administer or assist with daily Q&A sessions, or Parent Information Sessions, as assigned. • Plan or assist with community events, as assigned. • Proactively identify parent issues and develop strategic solutions.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a motivated and detail-oriented Remote Guest Experience Specialist to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up support. Key Responsibilities - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Assist with service requests, scheduling updates, and general account support - Provide clear information about available services and options - Maintain accurate records using internal systems and CRM tools - Resolve basic customer concerns and escalate complex issues when necessary - Follow internal processes to ensure quality and consistency - Support team initiatives and ongoing customer experience improvements Qualifications - Previous experience in customer service, hospitality, call center, or administrative roles preferred - Strong written and verbal communication skills - Comfortable working independently in a remote environment - Basic computer skills and ability to learn new systems quickly - Reliable internet connection and a distraction-free workspace - Strong attention to detail and organizational skills - Positive attitude and solution-focused mindset Benefits - Remote work flexibility - Competitive pay with performance-based opportunities - Flexible scheduling options - Ongoing training and professional development - Supportive and collaborative team environment - Advancement opportunities based on performance Equal Opportunity We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves helping clients plan unforgettable trips as a Luxury/Lifestyle Travel Advisor. - Access to cutting-edge booking software that outperforms major travel sites - Help clients save hundreds while earning their loyalty for repeat business Qualifications - Fluently speak and understand English (multiple languages are a plus) - Customer-oriented: love helping people create dream vacations - Curious and adaptable: thrives in a constantly evolving industry - At least 18 years old - Must be legally authorized to work in the U.S., Mexico, Australia, and the U.K. Requirements - Work from anywhere: all you need is a computer and internet - Set your own hours: work as much or as little as you want - Meet and build lasting relationships with industry leaders and influencers - Exclusive travel perks: deep discounts and even free trips for business and pleasure - Be your own boss: reduce stress, enjoy more time with family, and build a career on your terms Benefits - Bonuses and exclusive travel perks

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves being the first point of contact for our water utility customers, helping them with everything from billing questions to service concerns. - Handle a high volume of inbound calls per day regarding billing inquiries, payments, service complaints, and technician requests - Complete each customer interaction, including talk time and any necessary follow-up, reflecting success in both efficiency and service quality - Deliver friendly, professional, and solution-focused support via phone, email, and written communication - Enroll new customers in the Customer Relationship Management (CRM) system - Resolve issues on the first call whenever possible and direct calls, requests, and escalations to the appropriate department when needed - Maintain accurate records and follow established procedures to ensure consistent customer service - Meet performance goals related to call quality, resolution time, and customer satisfaction - Represent EPCOR with professionalism and empathy in every interaction to build strong customer relationships and contribute to customer retention - Participate in team meetings and feedback sessions to continuously improve service delivery - Support other projects and responsibilities as requested Qualifications - High school diploma or equivalent required - A minimum of 2 years of recent work experience in a Call Centre, Community or Essential Services, or Customer Service. Sales experience would be considered an asset. - Experience working in a utility, regulated, or corporate environment is highly desired. - Excellent written and verbal communication skills - Demonstrable track record of positive performance, punctuality, and schedule adherence. - Strong keyboarding skills and the ability to multi-task (typing while talking to customers). - Resourceful with a highly developed attention to detail. - Strong computer background including experience with Microsoft Office suite of products (Outlook, Word, and Edge). - Proven ability to solve problems with a positive attitude. - Capability to handle confidential information with discretion. - Reliable internet connection: 50 Mbps download / 10 Mbps upload, DSL or fiber only (no satellite or hotspot) - Dedicated workspace in your home to maintain privacy and confidentiality. Workspaces will be subject to virtual annual inspections to ensure safety. - Ability to sit and work at a computer for extended periods - Must be at least 18 years old and legally authorized to work in the U.S. - Background check, drug screen, and professional references are required - Occasional travel to EPCOR facilities may be required Requirements - Mandatory attendance for virtual training from June 1, 2026 – June 29, 2026 or June 8, 2026 – July 31, 2026, Monday – Friday, 8:00 AM – 4:30 PM MST - Please note: Time off is not permitted during training. If you’re unable to commit to the full training schedule, we encourage you to apply for future opportunities. Benefits - Competitive salary and incentive programs - Comprehensive benefits including medical, dental, vision, and retirement plans - Generous time-off policies and work/life balance - Tuition reimbursement and professional development support - A culture that celebrates safety, innovation, and inclusion Company Description EPCOR is hiring up to 40 permanent, full-time Customer Service Representatives. Make a difference – one call at a time. At EPCOR, we’re a team of people who care deeply about the communities we serve across North America.