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Filigran

Uncover Threats. Take Action. Home of OpenCTI, OpenBAS and more.

Customer Platform Architect

Backend EngineerSoftware EngineerFull TimeRemoteSeniorTeam 201-500Since 2022H1B No SponsorCompany SiteLinkedIn

Location

Japan

Posted

79 days ago

Salary

0

Seniority

Senior

Job Description

Customer Platform Architect

Filigran

• Guide customers through the deployment of their platform: Assist customers in the design, implementation, and configuration of their platform based on their needs. • Manage customers infrastructure issues: Diagnose, resolve, and anticipate technical issues related to the infrastructure. • Conduct platform health checks: Perform on-demand audits to assess the performance and resilience of platforms and recommend improvements. • Ensure technical documentation of the architecture: Write and update architecture-related documentation, ensuring it is clear and accessible to all stakeholders. • Collaborate with other teams: Work closely with the Product team to integrate architectural needs into the products, and with Solution Engineers to support pre-sales efforts in resolving platform issues and addressing design requests.

Job Requirements

  • Expertise in IT infrastructure (servers, networks, virtualization, etc.).
  • Proficiency in system architecture and ability to design robust technical solutions.
  • Experience with cloud environments (AWS, Azure, GCP) and on-premise infrastructure.
  • Strong problem-solving skills and the ability to diagnose complex infrastructure issues.
  • Deep expertise in Kubernetes and Helm, including architecting and maintaining highly available clusters, authoring custom Helm charts, and driving automation for large-scale, cloud-native deployments.
  • Communication skills to explain technical concepts to various audiences (customers, internal teams, both technical and non-technical individuals, etc.).
  • Analytical mindset and the ability to identify effective solutions for infrastructure challenges.
  • Ability to integrate the Customer team, with a willingness to learn and understand the products’ features, software architecture, and threat intelligence domain.
  • Team player with collaboration skills, capable of working with multidisciplinary teams.
  • Meticulousness in managing technical documentation.

Benefits

  • Competitive pay + equity - everyone shares in our success
  • Remote-first, flexible, and balanced - work that fits your life
  • Your setup, your choice - pick the gear that works for you
  • Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen

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