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Close the Sales Execution Gap
Senior Software Engineer, Backend, Technical Support
Location
India
Posted
103 days ago
Salary
0
Seniority
Senior
Job Description
Senior Software Engineer, Backend, Technical Support
Outreach
• Leverage AI and technology to empower Technical Support Engineers at Outreach. • Design, build, and own backend features for AI-driven support troubleshooting platform. • Implement AI tools that improve TSE efficiency and automate workflows. • Collaborate with peers and senior engineers to deep-dive into complex problems. • Maintain a high quality bar while delivering incremental value.
Job Requirements
- 4-6 years of backend software engineering experience.
- Strong hands-on experience building backend systems in Python.
- Experience designing and consuming RESTful APIs.
- Good understanding of relational databases and NoSQL databases and data modeling.
- Experience working with distributed or service-oriented systems.
- Familiarity with any one of the cloud environments (AWS, Azure, or GCP).
- Experience working in teams that practice: code reviews, continuous integration and deployment, shared ownership of services.
- Ability to independently own features and deliver them to production.
- Experience working with unstructured data at scale.
- Exposure to GenAI / LLM-based systems.
- Experience with async processing, message queues, or background jobs.
- Experience building internal platforms or productivity tools
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