• Implement and maintain critical systems, provide recommendations for changes and enhancements, and perform duties support and maintain implementation of solutions that meet ESS/ITS and Juniper/Velera requirements. • Design, install, configure, monitor, and/or maintain network applications with could include the use of VMware Hypervisor, Microsoft, Red Hat, Cisco Networking and Telephony infrastructure. • Provide technical insight and serve as both guide and implementation specialist in support of current technical dependencies and new, long-range strategic system design and development. • Conduct system/environment needs assessments, including analysis, design, vendor research, and comparisons. • Identify opportunities through new technological advancements and provide recommendations to management. • Utilize electronic software distribution and system management tools to anticipate, identify, and quickly resolve technical issues that affect system availability. • Accurately diagnose and correct common-to-advanced system issues, and work to rapidly restore affected services. • Develop and maintain proper documentation for all system configurations; Follow established change control procedures for all system configuration changes. • Provide advanced technical support and training to operational staff in complex system projects and configurations. • Remain current on Information Technologies advances through professional groups, trade publications, and personal contacts; participate in testing and implementation of new technologies. • Assist as needed in preventative maintenance and necessary repairs on file servers, operating systems, sub-systems, and applications. • Partner with Information Security team to design, implement, and maintain enterprise-wide security functions and practices related to assigned area of responsibility. • Perform other duties as assigned.

• Designs, implements, and continuously improves observability strategies across services, including metrics, logs, traces, alerts, and dashboards. • Focuses on understanding system behavior in production, identifying failure modes, performance bottlenecks, and reliability risks. • Evolves and maintains shared AWS CDK and CDK8s constructs, with emphasis on observability, autoscaling, and operational safeguards rather than basic infrastructure provisioning. • Maintains and operates core platform components such as VPC, EKS clusters, RDS, OpenSearch, and MSK, ensuring they expose meaningful operational signals. • Operates and enhances Kubernetes cluster addons such as ingress controllers, cert-manager, autoscalers, and monitoring, logging, and tracing stacks. • Defines and maintains SLIs, SLOs, and alerting strategies that clearly distinguish between symptoms, root causes, and actionable operational events. • Improves automated operational responses, including autoscaling, self-healing mechanisms, and runbook-driven remediation. • Ensures high reliability through structured alerting systems (Prometheus, CloudWatch), noise reduction, alert quality improvements, and recovery mechanisms. • Collaborates with engineering teams to investigate production incidents, perform root cause analysis, and drive long-term reliability improvements. • Owns CI/CD pipelines for Infrastructure as Code (IaC) and observability-related platform components. • Applies Site Reliability Engineering (SRE) principles—including observability-first design, error budgets, and operational readiness—to shared platform services. • Supports IAM roles, secrets management, and tenant isolation best practices.

• Designs, implements, and continuously improves observability strategies across services, including metrics, logs, traces, alerts, and dashboards. • Focuses on understanding system behavior in production, identifying failure modes, performance bottlenecks, and reliability risks. • Evolves and maintains shared AWS CDK and CDK8s constructs, with emphasis on observability, autoscaling, and operational safeguards rather than basic infrastructure provisioning. • Maintains and operates core platform components such as VPC, EKS clusters, RDS, OpenSearch, and MSK, ensuring they expose meaningful operational signals. • Operates and enhances Kubernetes cluster addons such as ingress controllers, cert-manager, autoscalers, and monitoring, logging, and tracing stacks. • Defines and maintains SLIs, SLOs, and alerting strategies that clearly distinguish between symptoms, root causes, and actionable operational events. • Improves automated operational responses, including autoscaling, self-healing mechanisms, and runbook-driven remediation. • Ensures high reliability through structured alerting systems (Prometheus, CloudWatch), noise reduction, alert quality improvements, and recovery mechanisms. • Collaborates with engineering teams to investigate production incidents, perform root cause analysis, and drive long-term reliability improvements. • Owns CI/CD pipelines for Infrastructure as Code (IaC) and observability-related platform components. • Applies Site Reliability Engineering (SRE) principles—including observability-first design, error budgets, and operational readiness—to shared platform services. • Supports IAM roles, secrets management, and tenant isolation best practices.

• Designs, implements, and continuously improves observability strategies across services, including metrics, logs, traces, alerts, and dashboards. • Focuses on understanding system behavior in production, identifying failure modes, performance bottlenecks, and reliability risks. • Evolves and maintains shared AWS CDK and CDK8s constructs, with emphasis on observability, autoscaling, and operational safeguards rather than basic infrastructure provisioning. • Maintains and operates core platform components such as VPC, EKS clusters, RDS, OpenSearch, and MSK, ensuring they expose meaningful operational signals. • Operates and enhances Kubernetes cluster addons such as ingress controllers, cert-manager, autoscalers, and monitoring, logging, and tracing stacks. • Defines and maintains SLIs, SLOs, and alerting strategies that clearly distinguish between symptoms, root causes, and actionable operational events. • Improves automated operational responses, including autoscaling, self-healing mechanisms, and runbook-driven remediation. • Ensures high reliability through structured alerting systems (Prometheus, CloudWatch), noise reduction, alert quality improvements, and recovery mechanisms. • Collaborates with engineering teams to investigate production incidents, perform root cause analysis, and drive long-term reliability improvements. • Owns CI/CD pipelines for Infrastructure as Code (IaC) and observability-related platform components. • Applies Site Reliability Engineering (SRE) principles – including observability-first design, error budgets, and operational readiness – to shared platform services. • Supports IAM roles, secrets management, and tenant isolation best practices.