• Contact consumers to negotiate repayment or establish repayment schedules to resolve delinquent accounts

• Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process • Identify accounts with overdue payments and find solutions to help bring their loan to a current status • Maintain daily, weekly and monthly collection and metric goals • Outbound/Inbound calls with clients to resolve debts owed • All in compliance with GoodLeap’s collections policies and procedures

• Drive cash performance by developing a high-performing team that owns portfolio outcomes and improves working capital velocity. • Own and deliver collections KPIs including current %, past due %, aging performance, and forecast accuracy • Lead collection strategy across a portfolio of $300M+ spanning enterprise, strategic, international, and SMB customers • Establish clear performance expectations, productivity standards, and accountability routines • Coach and develop collectors to strengthen negotiation capability, portfolio prioritization, and root cause identification • Foster an ownership mindset within the team aligned to cash outcomes • Conduct regular performance reviews and monthly performance deep dives • Create and manage weekly cash forecasts and actively manage risk to forecast • Lead weekly past due reviews, establish priorities, and remove barriers to resolution • Identify payment behavior trends and adjust collection strategies accordingly • Drive timely resolution of escalations and complex collection issues • Monitor aging trends and implement strategies to reduce DSO and delinquency risk • Ensure accurate and consistent commentary, coding discipline, and resolution tracking • Approve balance adjustments and support month-end close activities • Improve scalability and efficiency by strengthening policies, governance routines, and process discipline across the collections lifecycle. • Evaluate and enhance collections policies, procedures, and governance standards • Identify root causes of delayed payment and implement sustainable remediation plans • Lead & implement process improvement initiatives that reduce cycle time and eliminate rework • Standardize collection commentary, coding practices, and performance tracking • Establish preventative controls that reduce recurring disputes and preventable delays • Partner cross-functionally with Sales, Billing, Finance, Operations, and Customer Success to improve invoice readiness and reduce friction in the Order-to-Cash process • Support audit requirements and maintain documentation aligned to internal control standards • Provide reporting and insights into collection performance trends and improvement opportunities • Own and oversee the research, resolution, and application of credit memos (CMs) • Own unapplied cash balances, ensuring timely research, resolution, and application • Partner closely with the Credit Manager on customer risk assessments, credit exposure, and escalation strategy • Support bankruptcy ownership, including coordination, documentation, and status tracking • Ensure collectors own past‑due Sales Order (SO) holds and resolution plans • Collaborate cross‑functionally (Sales, Billing, Finance, Tax, Operations) to resolve upstream issues impacting collections • Ensure compliance with internal controls, audit readiness, and collection of governance standards

• Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process • Identify accounts with overdue payments and find solutions to help bring their loan to a current status • Maintain daily, weekly and monthly collection and metric goals • Outbound/Inbound calls with clients to resolve debts owed • All in compliance with Goodleap’s collections policies and procedures