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We empower independent practices to bring modernized care to patients everywhere.
Billing Support Specialist
Location
United States
Posted
168 days ago
Salary
$23 - $25 / hour
Seniority
Junior
Job Description
Billing Support Specialist
Tebra
• Provide support across our full customer base via various channels, addressing complex product and technical inquiries with accuracy and efficiency. • Maintain a positive, empathetic, and professional attitude toward customers at all times. • Perform thorough root cause analysis for issues, identifying trends and recommending corrective actions. • Assist users in navigating the software, managing patient accounts, and utilizing features effectively. • Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform. • Maintain detailed records of customer interactions, resolutions, and follow-up actions following established procedures. • Identify, document, and escalate software bugs, system limitations, or recurring issues to product and engineering teams. • Ensure strict adherence to HIPAA and healthcare data security regulations in all customer interactions and data handling. • Collaborate effectively with payers (insurance companies), Clearinghouses, and internal teams (e.g., enrollments, product, engineering) to troubleshoot and resolve escalated issues. • Collaborate with training teams to improve self-help documentation, FAQs, and user guides. • Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks. • Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.
Job Requirements
- High school diploma or equivalent required; associate’s degree preferred.
- 1-year minimum experience in customer support, technical support, or billing support, preferably for a billing company, medical office billing team, contact center or healthcare Saas company.
- Experience in Medical Billing or Healthcare industry.
- Understanding of medical billing workflows, insurance claims submissions, and payment processing.
- Familiarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management is a plus.
- Knowledge of CMS forms, payer policies, and the US Payer landscape preferred.
- Experience with EHR/EMR, practice management software, or healthcare revenue cycle management systems preferred.
- Knowledge of HIPPA compliance and data security best practices.
- Ability to navigate and troubleshoot SaaS-based platforms and related integrations.
- Basic coding knowledge related to medical billing and claims processing.
- Understanding of claims submission and payer communications, including EDI enrollment process.
- Analytics skills to diagnose and resolve billing-related issues efficiently.
- Strong interpersonal and communication skills to support healthcare providers and billing teams effectively.
- Experience using CRM platforms such as Salesforce.
- Strong multi-tasking and time management skills.
Benefits
- Need work from home basics? We offer a discount through Dell!
- We also offer a number of resources to help you keep your mind and body healthy.
- Check out Gympass for a great workout, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
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