This role involves planning and curating personalized travel experiences for clients. Craft personalized travel itineraries to destinations across the globe from Tokyo to Tulum, Santorini to the Seychelles Plan unforgettable cruise experiences, including Caribbean escapes and European voyages Match clients with the perfect stays, experiences, and local gems based on their vibe and vision Stay ahead of travel trends, visa updates, and global happenings Build lasting relationships through empathy, creativity, and concierge-level service Collaborate with trusted partners to deliver seamless, joy-filled journeys

• Process all incoming orders daily and notify stakeholders of any blockers to fulfillment. • Review and clean up pending orders and ticket queues. • Daily follow-up on previously processed orders to confirm shipment and delivery status. • Review and tag unknown statuses for proper tracking. • Create and manage back-order tickets in the system. • Identify and suggest alternative products for back-ordered or rejected items. • Communicate with account managers or customers regarding substitutions or delays. • Respond to account manager and customer inquiries via call, chat, and email. • Track and manage follow-ups to ensure resolutions are completed promptly. • Handle the return process for damaged or undelivered products. • Notify distribution partners of delivery failures and initiate return or refund processes. • Track ticketing progress and ensure proper documentation for unresolved issues.

• As a Customer Support Representative, together with your team, you'll support our more than 6,000 customers to grow with Perspective. • You act proactively to continuously increase customer benefits and thus accelerate our customers' growth. • You will triage, answer & solve incoming customer requests. • You will investigate, troubleshoot and coordinate problems & issues with internal stakeholders to find their cause. • You will become an expert at edge use cases, technical details of new features and integrations to/interfaces with third-party providers. • You take responsibility for your own projects and ensure they are completed within a quarter to improve support service. • You will host and participate in calls with our customers.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Due to continued growth, we’re expanding our remote team and looking for individuals who enjoy helping people and communicating clearly in a professional setting. - Support members with benefit enrollment and eligibility - Handle incoming calls and respond to member inquiries - Explain personalized benefit options using a guided system - Assist with coverage requests while representing the client’s best interests - Stay up to date on products, programs, and services through ongoing training Qualifications - Strong communication and customer service skills - Reliable, organized, and comfortable working remotely - Experience in customer service or call-based roles is a plus, not a requirement - Willingness to learn — full training provided Benefits - 100% remote work - Paid training - Competitive earning potential - Career advancement opportunities - Full benefits after 90 days - A culture that supports work-life balance Company Description American Income Life is a well-established international benefits organization serving working families across the United States, Canada, and New Zealand, with a dedicated subsidiary in New York. For more than 65 years, we’ve partnered with unions, associations, and member groups to provide life, accident, and supplemental health coverage.