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Medical and Legal Records Retrieval Specialist
Location
Philippines
Posted
107 days ago
Salary
0
Seniority
Senior
Job Description
Medical and Legal Records Retrieval Specialist
OpsArmy
• Identify all relevant medical providers associated with a clients treatment, beyond the primary facility listed by the law firm. • Review and correct incoming Release of Information (ROI) forms, which are often incomplete or inaccurate. • Assign requests to appropriate records team members based on workload capacity and utilization. • Identify provider-specific requirements (e.g., custom forms) and escalate to the appropriate Customer Success Manager (CSM) when needed.
Job Requirements
- Prior experience requesting medical records from healthcare providers on behalf of healthcare organizations, legal teams, or medical record retrieval companies.
- Exceptional attention to detail — errors can cause significant delays in records processing.
- Strong technical proficiency, including Adobe Acrobat and PDF editing/combining tools.
- Excellent written and verbal communication skills.
- Proactive problem-solving mindset with the ability to manage multiple requests simultaneously.
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