• Collaborate with Account Executives to design and present tailored solutions, addressing each customer’s technical and business needs. • Deliver high-impact demos, workshops, and proofs-of-concept (POCs) that demonstrate how Legit integrates with customer environments (CI/CD, SCM, cloud, etc.). • Translate complex requirements into architectural blueprints, aligning Legit capabilities with customer workflows and security objectives. • Serve as the technical voice in sales cycles, building confidence across security, DevOps, Dev Orgs, and executive stakeholders. • Lead onboarding and technical enablement for new customers, ensuring rapid time to value. • Act as a trusted advisor and escalation point, guiding best practices in secure software supply chain management. • Partner with the customer to drive adoption, expansion, and retention, identifying opportunities for upsell and deeper integration. • Conduct Quarterly Business Reviews (QBRs) with technical and executive audiences, highlighting ROI, risk reduction, and next-phase initiatives. • Advocate for customer needs with Product and Engineering, shaping roadmap priorities based on real-world insights. • Contribute to solution playbooks, architecture diagrams, and best-practice guides used across the customer lifecycle.

• Meet with billing teams to train them on billing best practices and assist in their transition over to Prompt. • Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt. • Understand unique team needs to help configure and develop workflows with their new EMR/PM system • Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system • Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries • Be highly proficient in reporting and spreadsheet manipulation to be able to effectively take customers through their relevant billing success metrics • Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations

• Serve as the main point of contact for a portfolio of clients, ensuring a seamless onboarding experience and ongoing satisfaction. • Build strong, long-term relationships with clients through regular check-ins, performance reviews, and proactive support. • Understand clients’ goals and challenges to provide tailored solutions and product recommendations. • Monitor customer usage and engagement data to identify risks or opportunities and take appropriate action. • Coordinate with internal teams (e.g., sales, product, and support) to resolve issues and ensure client needs are met. • Advocate for clients internally by sharing feedback and contributing to product or service improvements. • Track key performance indicators such as renewal rates, customer satisfaction, and net promoter scores. • Support the development of success plans, training resources, and best practices to improve the customer experience.

• Lead, mentor, and inspire a team of high-performing Enterprise Customer Success Managers. • Manage team performance against key performance indicators (KPIs) such as Gross/Net Revenue Retention (GRR/NRR). • Drive the professional development of the team, coaching CSMs on executive engagement, complex negotiation, and strategic account planning. • Own enterprise CS capacity planning, including headcount planning, role design, and coverage models to support segment growth and retention goals. • Serve as the executive-level point of contact for Enterprise customers, shaping long-term partnership strategies. • Build and maintain trusted C-suite relationships to influence roadmaps, align on strategic priorities, and ensure renewal stability.