• Responsible for leading and supervising 10 representatives within the assigned area • Drive sales performance across the business portfolio • Develop strong knowledge of the local market landscape to identify key stakeholders and emerging trends • Provide regular in‑field and virtual coaching • Maintain frequent customer contact • Build strong partnerships with Marketing, Channel, and cross‑functional colleagues • Ensure compliant execution, reinforce understanding of relevant policies, and promote a culture of integrity.

• Conduct office calls with HCPs and office staff that have a need for support to enable appropriate patient access to Pfizer products • Provide in-person and virtual education for HCPs/office staff regarding local/regional payer landscape, payer coverage and formulary change updates, payer policies (e.g., prior authorization, step edits, specialty pharmacy coverage) and patient support • Distribute Pfizer RC-approved materials to HCPs/office staff relating to coverage and reimbursement matters • Provide education for HCPs/office staff regarding Hub financial assistance offerings, enrollment process, Hub HCP portal(s), and other Hub financial assistance brochures • Reactively assisting HCP offices with coding and claims-related issues by contacting payers to understand policy or procedures and to provide information on payer requirements

About Keystone Keystone is a rapidly growing insurance brokerage platform partnering with independent agencies across the United States. Keystone provides strategic resources, capital investment, and operational support to drive sustainable growth, empowering agencies to maintain their identity while accessing best-in-class tools in Finance, HR, Sales, and M&A integration. The leadership team brings over a century of combined industry expertise, fostering collaboration, innovation, and long-term value. For more information please visit: https://mykeystone.com/. Small Commercial Solutions Manager Position Summary: Keystone is entering an exciting new chapter, one that embraces innovation and prioritizes agility without compromising customer-centricity and growth. The Small Commercial Solutions Manager will play a key role in helping shape this transformation. Responsible for the solution design and execution across both micro and small commercial account segments, the Small Commercial Solutions Manager will be responsible for the day-to-day Small Commercial Solutions design and execution, ensuring they are scalable and continually drive improvements in the way we serve clients and operate internally. This role is responsible for developing practical, forward-looking solutions across both micro and small commercial account segments, with a strong focus on simplicity, process optimization, and enabling technology. You’ll lead a team of analysts, collaborate with leaders across the organization, and play a hands-on role in executing projects that modernize how we work. Ideal candidates are curious, adaptable, and motivated by the opportunity to build better from the ground up. Key Responsibilities: Solution Design & Delivery - Design and implement scalable solutions for both micro and small commercial account servicing, leveraging process, technology, and operational models. - Identify opportunities to drive efficiencies through streamlining work, reducing manual effort, and improving consistency and turnaround times. - Translate strategic intent into actionable implementation plans with measurable outcomes. - Plan and execute the transition of accounts into Small Commercial Solutions, ensuring alignment and capability as needed at all levels within Keystone and its Platform Agencies. Strategic Collaboration - Work closely with operations leadership, underwriting, service, IT, and other partners to align solutions with emerging business strategies. - Partner with Sales, Strategy, and Placement to develop and execute a cohesive strategy for Producer Compensation, Small Commercial Panels, and Merger Integration. - Bring data-driven insights and external perspectives to challenge existing processes and propose better approaches. - Participate in shaping the broader small commercial strategy by representing frontline execution needs and feedback. Process, Technology & Vendor Enablement - Develop and document end-to-end workflows that support delivery of consistent, efficient service to micro/small accounts. - Gather and refine business requirements for technology needs; partner with IT and product teams to implement and optimize systems. - Identify, evaluate, and manage third-party tools or vendor relationships that support solution execution or automation. - Ensure systems and processes are well-integrated, easy to use, and aligned with business priorities. Project Management & Execution Oversight - Lead or support implementation of cross-functional projects, ensuring alignment with scope, timeline, and resources. - Track project milestones, communicate risks and dependencies, and coordinate with stakeholders across departments. - Maintain project documentation and support leadership visibility into initiative status and performance. Training & Support - Create and deliver training materials, job aids, and onboarding plans to support the adoption of new processes and systems. - Facilitate training sessions and build ongoing support and knowledge sharing mechanisms. - Act as a liaison between end users and solution teams to surface feedback, troubleshoot issues, and drive continuous improvement. Team Leadership - Lead a team of direct and dotted-line Analysts across multiple disciplines, including Design, Carrier Relations, Finance, HR Finance, and Legal, by setting priorities, delegating responsibilities, and ensuring timely delivery of high-quality work. - Coach and develop team members to build skills in problem-solving, solution design, and cross-functional collaboration. - Foster a team culture that embraces change, values innovation, and strives for operational excellence. Qualifications: - Bachelor's degree in Business Administration, Insurance, Technology, or a related field. - 10+ years of experience in Commercial Property & Casualty lines, with at least 2 years focused on small or micro commercial lines. - Strong understanding of Small Commercial operations, with specific experience in process design, solution development, and system and workflow implementation and support in an operational, underwriting or brokerage environment. - Ability to understand stakeholder needs, and influence and lead change. - Proven experience in project management and system implementation. - Excellent analytical and problem-solving skills. - Strong communication, presentation, and interpersonal skills. - Ability to work independently, as part of a team and across functions to drive results. - Experience with Agile methodologies a plus. - Travel expectations include 50% during the first year, transitioning to an estimated 25% travel on an ongoing basis thereafter. - Ability to pass a criminal background check, as permitted by law. Remote Work Environment: Preference given to candidates in Eastern or Central U.S. time zones Salary Transparency Statement: In accordance with state and local pay transparency laws, we will provide the applicable salary range upon request to candidates who reside in jurisdictions where such disclosure is required. Benefits: - Competitive Salary - Health Insurance Plans (PPO, HSA, Copay Options) - Dental Insurance - Vision Insurance - Company Paid Disability Insurance - Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance - 401(k) with Safe Harbor Match - Paid Time Off - Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.

Overview DISTRICT MANAGER At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you. Where You’ll Make an Impact - As the District Manager, you’ll inspire our in-store teams to operate to perfection, shift sales into high gear, and make every customer feel like a VIP. You also have an entrepreneurial spirit and a proven record in developing business targets and employees. Put your Skills into Motion by - - Managing, developing and energizing your dedicated district of prime retail locations, reporting directly to the Regional Sales Director - Supercharge sales by recruiting, training, assigning, scheduling, coaching, and mentoring your district’s awesome sales team - Creating game-changing strategies for high-performing and underperforming locations - Managing staffing levels at all locations - Following procedures for on-boarding and off-boarding all employees as outlined by Operations and Human Resources - Visiting stores in person to build face-to-face relationships and ensure everyone following policy - Leading by example with integrity and professionalism to create a collaborative, open-door, team-first culture What You Bring to The Table - - Amazing communication and presentation skills, as well as great people skills to train, motivate and manage a team - Strong management, coaching, and leadership experience at a retail organization - A minimum of 3 years of multi-unit experience - Ability to strategically recruit, select and hire awesome, super-driven team members including team leads and sales associates, along with a sound people management strategy - Powerful organization and planning skills to schedule people and manage urgent priorities in real time and in a detail-focused and results-driven way - Strong understanding of the fundamentals of recruitment, human resources, coaching, performance management and state/local employment standards. - A track-record of taking sales and service to a new level while keeping operational standards sky high - Proven ability to manage district fiscal budgets, forecast sales and retail metrics - Computer smarts, including Microsoft Office (Word, Excel, Outlook) - Flexibility to work beyond traditional business hours, including holidays, evenings and weekend, as needed (We believe in balance, but also going the extra mile when necessary!) Let’s Talk Perks? - Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge. - Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care. - Retirement support: Company-sponsored 401K plan to help build your financial future. - Fully Remote: Work where you’re most productive—no commute required. - Top-tier tools: Best-in-class systems and equipment so you can do your best work. - OSL Cares: Opportunities to give back through community and charity initiatives. - WE at OSL: Supporting women’s empowerment and leadership. - Career growth: Ongoing training, development, and programs to help you advance. - Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running — now a Platinum Club member. - Invested in you: Structured employee development programs designed to help you thrive. - Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs. - Culture & Connection: Stay engaged with regular company-wide town halls, team-building events, etc. - Committed to Sustainability: We take environmental responsibility seriously by partnering with certified electronic recycling organizations to reduce our ecological footprint. Internal candidates must meet the following criteria: - 6 months in current position - Meeting all performance expectations - Discuss with their Manager prior to applying for the position. Ready to bring your talent to a team where your impact matters? Apply today — we can’t wait to meet you! We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.