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PASSNFLY logo
PASSNFLY

Your 1-click experience to upgrade air-passenger experiences via automated check-in, fast-track and more ...

Customer Service and Fulfillment Intern

Customer SupportCustomer SupportInternshipRemoteEntry LevelTeam 51-200Since 2012H1B No SponsorCompany SiteLinkedIn

Location

Spain

Posted

102 days ago

Salary

0

Seniority

Entry Level

English

Job Description

Customer Service and Fulfillment Intern

PASSNFLY

• This intern will support the Customer Service & Fulfillment Team with manual fulfillment request processing and FastTrack pass delivery. • Handle customer support tasks and help monitor product performance and the DCS/system operations. • Manual fulfillment processing & pass delivery: Monitor incoming customer requests and provide the service manually. • Learn and follow the full internal process and understand what actions are needed for different airports & airlines. • Customer communication & support: Respond to customer questions and requests, resolve service/product issues, and handle any problems customers face during the service journey. • System monitoring & incident reporting: Track system/product performance, identify issues via customer feedback, and report them to developers clearly and on time. • Follow-up and resolution: Inform customers once an issue is resolved and ensure the service/product is delivered correctly. • Additional operational tasks: Handle small ad-hoc tasks connected to fulfillment and customer support.

Job Requirements

  • Strong written communication skills in English
  • High attention to detail and the ability to follow processes precisely
  • Ability to learn operational workflows quickly and work with airport-specific rules (without a guide)
  • Calm and solution-oriented mindset under time pressure
  • Basic technical understanding and ability to describe issues clearly (for developers)
  • Reliability, responsibility, and consistent availability for the shift

Benefits

  • The opportunity to work in a fast-growing start-up company, helping to shape and establish the company's leadership in the industry!
  • A collaborative work environment and being part of a highly motivated young team
  • Personal and professional growth
  • Assistance with Learning Agreement and Erasmus+ documents provided by the university

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