PASSNFLY

• This intern will support the Customer Service & Fulfillment Team with manual fulfillment request processing and FastTrack pass delivery. • Handle customer support tasks and help monitor product performance and the DCS/system operations. • Manual fulfillment processing & pass delivery: Monitor incoming customer requests and provide the service manually. • Learn and follow the full internal process and understand what actions are needed for different airports & airlines. • Customer communication & support: Respond to customer questions and requests, resolve service/product issues, and handle any problems customers face during the service journey. • System monitoring & incident reporting: Track system/product performance, identify issues via customer feedback, and report them to developers clearly and on time. • Follow-up and resolution: Inform customers once an issue is resolved and ensure the service/product is delivered correctly. • Additional operational tasks: Handle small ad-hoc tasks connected to fulfillment and customer support.