• Maximize impact in delivery of Team Rubicon's services. • Inspire, lead, and manage a growing team of full-time employees and Greyshirts (volunteers). • Build influence and rapport with strategic governmental and non-governmental partners. • Foster an award-winning culture of inclusiveness and diversity. • Take ownership of the annual budget for training, engagement, and operations. • Develop team performance goals and administer performance management. • Drive leadership engagement to mobilize, inspire and engage Greyshirts volunteers and Greyshirt Volunteer Leaders to increase participation in disaster response efforts. • Innovate disaster response, constantly seeking ways to improve operational support. • As needed, provide EOC support and disaster response coordination across relevant agencies.

• Maintain existing and incoming provider information to ensure accuracy and quality of the network by supporting complex non-standard provider information processing needs. • Assist with administrative process improvements to enhance productivity • Provide ongoing training and support to Credentialing Operations team members • Conduct Primary Source Verification (PSV) and validate practitioner and facility credentials in compliance with NCQA standards • Support employees on the team of all levels through escalation research and resolution • Effectively communicate findings and resolutions with providers and internal departments inclusive of collaboration with cross-functional stakeholders • Manage queue work and assigned caseload through effective dashboard management while ensuring integrity of information entered into company and external systems. Support junior employees in queue management and prioritization. • Compliance with all applicable laws and regulations • Other duties as assigned

• Ensure Oscar's provider data is maintained consistently • Manage critical/complex data escalations to resolution • Process provider and facility rosters • Support updates to provider records • Regular communication with providers via email • Collaborate with internal teams by triaging, remediating, and analyzing root causes

• Responsible for the accurate management and maintenance of provider data at Oscar • Processing provider and facility rosters • Reformatting data • Supporting updates to provider records • Regular communication with providers via email to confirm request completion, obtain additional information, and address follow-up inquiries • Collaborating with internal teams by triaging, remediating, and escalating requests as necessary to ensure timely and effective resolution • Building training materials and updating workflows • Assisting in developing and maintaining standards for quality assurance