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Patient Engagement Specialist, Bilingual

BilingualBilingualFull TimeRemoteSeniorTeam 1,001-5,000Since 1993H1B No SponsorCompany SiteLinkedIn

Location

Illinois + 4 moreAll locations: Illinois | Michigan | Texas | Virginia | Wisconsin

Posted

106 days ago

Salary

$20 - $25 / hour

Seniority

Senior

High SchoolEnglish

Job Description

Patient Engagement Specialist, Bilingual

HarmonyCares

• Conduct outbound calls to eligible patients and working to facilitate efficient scheduling of initial in-home appointments • Ensure patients receive a detailed explanation of program services • Thoroughly and accurately document call notes and scheduling details in electronic system • Expedite emergency clinical calls as needed • Process new appointments or changes to existing appointments • Document accurate and concise patient/family feedback and special needs during each call in our systems, enabling our market-based clinicians to provide excellent care during each appointment • Must achieve and sustain expected metrics set by department leadership to include but not limited to: Quality Scores, Acceptance Rates, Number of Patients Engaged and Alignment with Harmony Care Core Values • Demonstrate compassion for individual needs, attention to detail, and collaborating with other team members • Demonstrate a high level of professionalism and continuous improvement while participating in the call quality monitoring processes • Utilizes exceptional communication and social skills to clearly explain services and needs to patient/family • Complete ongoing training and coaching programs for further skills development by deadlines • Work collaboratively and efficiently with other corporate and market based team members to ensure patients receive exceptional service • Perform other duties as assigned

Job Requirements

  • High school diploma
  • Ability to multi-task while given competing priorities
  • Ability to communicate in an empathetic, compassionate, and professional demeanor at all times
  • Ability to problem solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
  • Ability to analyze problems and resolve issues in a rapid, direct and complete manner
  • Demonstrates short and long-term persistence in meeting objectives and personal development
  • Ability to adapt to new systems and changes as required and apply guidelines/procedures
  • Excellent communicator with an uplifting and personable manner with outstanding phone etiquette
  • Excellent written communication skills with success in providing notes, updates, and written communications via computer systems
  • Excellent data-entry skills and proven ability to navigate multiple computer screens

Benefits

  • Health, Dental, Vision, Disability & Life Insurance, and much more
  • 401K Retirement Plan (with company match)
  • Tuition, Professional License and Certification Reimbursement
  • Paid Time Off, Holidays and Volunteer Time
  • Paid Orientation and Training
  • Great Place to Work Certified

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