• Analyze and complete technical and compliance questionnaires related to regulations such as ISO 27001, SOC 2, GDPR, and client-specific requirements. • Ensure clear, consistent responses aligned with internal policies and industry standards. • Prepare and coordinate responses to RFPs (Request for Proposal) and RFIs (Request for Information), ensuring alignment with client requirements. • Collaborate with internal teams to consolidate technical, regulatory, and strategic information. • Design and maintain a centralized database of questionnaire responses, updated with the latest security standards. • Implement tools and processes to automate response preparation and optimize workflow. • Support the commercial team in pre-sales, participating in client meetings and addressing questions about security and compliance capabilities. • Translate technical and regulatory requirements into customized solutions for clients. • Work closely with Security, Compliance, and Legal teams to collect evidence and documentation supporting submitted responses. • Contribute to the development and maintenance of standard pre-sales materials, including predefined responses, security architecture diagrams, and whitepapers. • Coordinate and respond to security audits requested by clients, ensuring alignment with ISO 27001 and SOC 2 standards. • Act as the point of contact between clients and internal teams during audits. • Ensure that responses and documentation comply with relevant regulations and standards such as GDPR, CCPA, ISO 27001, among others.

• Receive and analyze tickets, resolving incidents • Investigate root causes of errors when handling service requests • Dive into new SAP SuccessFactors features and present them to the client • Implement new functionalities for our clients • Collaborate closely with clients to build strong relationships • Identify new opportunities or improvements for our clients

• Review Consultant work product and provide feedback • Responsible for completion of engagements, including managing all aspects of project • Conduct solid analysis; deliver solutions for internal and external clients • Attain revenue objectives • Adhere to engagement budget constraints and complete assigned tasks with the time requested • Participate in business development activities to include memberships in qualified organizations (alumni associations, chamber of commerce, networking groups, etc.) or regular business contacts with peers capable or eventually capable of referring potential engagements and cross serve opportunities • Additional responsibilities as assigned

• Communicate with clients to understand travel needs and preferences • Research and coordinate reservations for hotels, cruises, flights, and vacation packages • Provide clear and timely client communication before and after bookings • Manage changes, updates, and travel documentation • Maintain accurate client records and booking details • Stay informed on destination information and supplier offerings