• Advocate For Customers: Act as the voice of the customer within the organization, advocating for customer needs and requirements to the product team. • Manage Customer Requirements: Serve as project manager for any new feature development for the user as well as for deploying the Legion platform for a given customer. • Be a Legion Expert: Develop hands-on technical knowledge of Legion’s product and feature capabilities so that you can ensure our customers are using Legion in the way that’s best for their team. • Lead Customer Onboarding: Train customers on how to use the platform, including training administrative users and champions on how to enable their team members’ success. • Demonstrate Value: Work with customers to understand what really matters to them and their leadership and demonstrate the way that Legion meets that need qualitatively and quantitatively. • Build High-Quality Relationships: Develop relationships with multiple levels of customer stakeholders - everyone from end users, to security engineers to CISOs. • Ensure Renewals: Work closely with the sales teams to identify the best path to renew and expand customers while minimizing churn risks. • Provide Feedback: Proactively gather customer feedback and insights through surveys, interviews, and data analysis, and relay this information to our engineering team. • Manage Issues: Collaborate with engineering to ensure timely resolution to customer issues and maintain consistent communication with our customers.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves supporting the Information Technology team in various ways, including online research, data analysis, and data entry. - Collect, research, and analyze data requests from various sources including emails and spreadsheets. - Work independently to analyze and organize data using MS Excel which can then be added, updated, or deleted from MS Dynamics 365. - Research using MS Dynamics 365 and make data updates accordingly. - Communicate clearly using email and ask questions when necessary. - Willingness to learn. - Other duties as assigned. Qualifications - Bachelor’s degree courses in Information Technology or data analytics field preferred. - Experience with MS Excel and relational databases. - Willingness to learn and work independently. Requirements - 100% remote. Benefits - This position pays $20/hour and lasts for 8 weeks.

• Master Kalepa's SaaS platform. • Own end-to-end deployment and configuration of Kalepa’s SaaS platform from kickoff through go-live. • Build trusted relationships with client stakeholders across technical, operational, and executive teams. • Prepare and deliver presentations to C-level executives. • Plan, execute, and lead client user training. • Leverage large datasets to analyze the impact on client KPIs. • Coordinate with Kalepa’s Product team to support our product’s growth via issue identification, remediation tracking, and enhancement drafting.

Join us at the intersection of healthcare operations, analytics, and SaaS technology! TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform provider operations with our innovative technology. We believe in empowering our customers through inventive solutions and a commitment to excellence. Our young, rapidly growing team is looking for passionate professionals who thrive in a dynamic, innovative, and collaborative environment. Summary of Role The Customer Success Manager (CSM) is the primary point of contact for a portfolio of TeamBuilder customers, ensuring they achieve measurable value and ROI from our platform. The CSM owns the customer success relationship from onboarding through renewal, providing advisory support during implementation to align with success goals and delivering hands-on “how-to” platform training and operating model playbook sessions to drive adoption. Post-go-live, the CSM proactively manages account health, conducts QBRs, and champions customer satisfaction, retention, and growth. This role is highly customer-facing and requires expertise in relationship management, training, change management, data analysis, and operational execution. The CSM partners closely with Sales, Implementation, Product, and Support teams. ***This role is FULLY REMOTE, though you MUST reside within the United States and be legally authorized to work in the United States. Key Values of all TeamBuilders - Flexibility – Adapt how we work to meet team and customer needs. - Accountability – We own commitments and results, and follow through as a team - Clarity – Communicate expectations, priorities, and decisions clearly. - Transparency – Share decisions, feedback, and context openly and honestly. Key Responsibilities Customer Relationship Management & Engagement · Serve as the trusted advisor and main point of contact for assigned customer accounts (Enterprise, SMB, Partner), building strong relationships with medical group leaders, clinical leaders, practice managers, and administrators. · Lead regular check-ins, business reviews (QBRs), and data-driven discussions to ensure customers are achieving their goals and realizing value from TeamBuilder. · Proactively identify risks, address challenges, and surface opportunities for upsell, expansion, or improved adoption. Training & Enablement · Engage early in the customer lifecycle, partnering with Implementation teams to ensure successful onboarding and adoption that lead to ROI, goals achievement, and customer satisfaction. · Partner with Implementation Analysts to lead and deliver in-person and virtual training sessions for super users, managers, and frontline staff during implementation, tailoring content to customer needs and practice realities. · Develop and maintain training materials, user guides, and best practices to support ongoing customer education and enablement · Support change management efforts with managers and schedulers, helping practice managers and staff transition from legacy processes to TeamBuilder’s digital platform. · Support change management efforts with leadership, embedding the TeamBuilder Operating Model playbook in the early phases of Implementation and supporting adoption of it throughout the customer lifecycle. Customer Success & Value Realization · Monitor customer health metrics, usage data, and feedback to ensure customers are on track to achieve desired outcomes. · Monitor customer platform Insights data to identify trends and interesting dynamics that can lead to value creation. · Collaborate with Product and Support teams to resolve issues, advocate for customer needs, and share insights for product improvement. · Drive customer retention and satisfaction by ensuring customers are fully utilizing TeamBuilder’s features and realizing measurable ROI. · Facilitate customer feedback sessions and contribute to the continuous improvement of onboarding, training, and support processes. Operational Excellence & Team Collaboration · Maintain accurate records of customer interactions, account status, and key activities in CRM and Project Management platforms (e.g., Asana). · Contribute to the development and refinement of customer success playbooks, onboarding processes, and training programs. · Participate in cross-functional projects to improve the customer journey and scale TeamBuilder’s customer success operations. Ideal Experience and Background · Experience in customer success, account management, or implementation roles within healthcare SaaS or healthtech environments (ambulatory experience and interaction with Practice Managers strongly preferred). · Proven ability to build relationships with healthcare leaders, practice managers, and frontline staff. · Hands-on experience designing and delivering training programs for diverse audiences. · Strong project management, organizational, and communication skills. · Comfort with data analysis, customer health metrics, and driving process improvement. · Willingness and ability to travel for in-person training and customer engagements as needed. Why Join Us - Shape the future of healthcare technology in a high-growth SaaS environment. - Work closely with experienced leaders and innovators in digital health. - Influence data and strategy processes from the ground up as we scale. - Thrive in a culture that values curiosity, collaboration, and continuous improvement. More about the role - Job Type: Full-time, Exempt, Remote - Compensation: Competitive including paid time off, medical benefits, 401k matching and the potential for performance bonus and/or equity. - Culture: We foster a collaborative, engaging, mission-driven culture that values innovation and prioritizes customer success.