Role Description The Cloud Operations Engineer is responsible for securing, automating, and operating Avalon Healthcare Solutions’ cloud infrastructure. This role supports the reliability, availability, and performance of business-critical platforms by designing and administering secure AWS environments and applying Site Reliability Engineering (SRE) best practices. The Cloud Operations Engineer partners closely with engineering, security, and operations teams to ensure infrastructure stability, observability, and continuous improvement while supporting the organization’s mission to deliver high-quality, cost-effective diagnostic intelligence solutions. This position is eligible for remote work; however, quarterly travel to Avalon’s corporate office in Tampa, Florida may be required. Essential Functions and Responsibilities - Design, configure, and maintain secure AWS network environments, including VPCs, routing, firewalls, NAT, VPNs, Transit Gateway, WAF, and API Gateways. - Implement and manage AWS security controls, including IAM roles, policies, and Security Groups. - Administer AWS services such as IAM, Systems Manager (SSM), EC2, ECS, AWS Fargate, and Lambda. - Monitor AWS infrastructure and applications using Grafana, OpenSearch, and Amazon CloudWatch. - Troubleshoot infrastructure, security, and network incidents; perform root cause analysis and remediation. - Apply Site Reliability Engineering (SRE) principles to improve reliability, automation, and observability. - Install, configure, and maintain business-critical applications. - Create and maintain technical documentation including system diagrams, procedures, and runbooks. Qualifications - Five or more years of experience in cloud engineering, network security, infrastructure operations, or SRE. - Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience. - Strong debugging and troubleshooting skills across cloud and network environments. Preferred Qualifications - AWS certifications (Security, Solutions Architect, or Advanced Networking). - Experience with Infrastructure as Code (IaC) using AWS CloudFormation. - Proficiency with scripting languages such as PowerShell and JSON. - Strong working knowledge of Windows operating systems, Active Directory, and Microsoft 365.

• Define the best cloud infrastructure solutions and provide support throughout the entire service lifecycle (architecture, deployment, and operations). • Improve environment resilience by ensuring higher performance, scalability, availability, quality, monitoring, and alerting. • Design, plan, and implement technology processes and/or solutions based on data, critical thinking, and attention to detail to prioritize and make decisions. • Develop applications, components, and APIs to support other teams or improve the SRE team's management. • Actively participate in crisis and incident resolution. • Build processes and best practices to develop, promote, and evolve a reliability-focused vision. • Identify needs and understand security requirements for the continuous evolution of the product. • Monitor, develop, and manage continuous delivery of the DevOps pipeline, promoting integration between tools and provisioning of machines.

• Architect and operate resilient cloud infrastructure (AWS, Pulumi, Kubernetes). • Lead initiatives to improve availability, latency, and performance at scale. • Design and evolve our CI/CD pipelines to optimize for speed, safety, and repeatability. • Define the metrics, alerts, and runbooks that form our observability backbone. • Run chaos experiments and failure simulations to harden the platform. • Mentor engineers and set best practices for SRE across the company.

Cybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report, total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind. We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs three years in a row. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud. We are seeking a Senior Site Reliability Engineer (Senior SRE) to drive reliability improvements across our production SaaS environment. You’ll play a critical role in building scalable infrastructure patterns, advancing observability, improving incident response, and partnering with engineering teams to embed reliability into system design and delivery. This role is ideal for an experienced Sr. SRE who enjoys solving complex operational problems, building automation, and mentoring others. What You’ll Do - Reliability & Platform Operations: Own and improve the reliability, availability, and performance of production systems while defining and operationalizing SLIs/SLOs and error budgets. - AI Agent Enablement: Design and implement autonomous and semi-autonomous AI agents for monitoring distributed systems and applications. Build agents capable of consuming multi-source observability data (metrics, logs, traces, etc.). - Incident Response: Participate in and help lead an on-call rotation, serving as an escalation point for major incidents and facilitating blameless postmortems. - Automation & Infrastructure: Build automated workflows to eliminate manual work and design/maintain Infrastructure-as-Code with Terraform. - Observability: Improve metrics, logs, traces, and alerting using tools like Datadog or Prometheus to reduce noise and increase signal. - Collaboration & Mentorship: Partner with application teams to implement reliability best practices and mentor junior engineers to foster a culture of knowledge sharing. Who You Are - Strategic Architect: You look beyond the "what" to understand the "why," providing insights that influence our GTM and technical direction. - Startup Veteran: You are comfortable moving fast and staying proactive in an environment where the playbook is still being written. - Relatable & Adaptable: You can navigate different personalities across the organization, from high-energy sales teams to analytical engineering partners. - Lifelong Learner: You have a thirst for learning, keeping up with emerging technologies and industry trends. What We're Looking For - Experience: 5+ years in SRE, DevOps, Platform Engineering, or Infrastructure Engineering. - Cloud Expertise: Proven experience supporting production SaaS systems in Azure (preferred), AWS, or GCP. - Technical Stack: Strong Linux, networking, and distributed systems troubleshooting skills. - Containers: Strong experience with containers and orchestration (Kubernetes/EKS/AKS). - IaC & Tooling: Expertise with Infrastructure-as-Code (Terraform strongly preferred). - Programming: Strong scripting/programming skills in Python, Go, Bash, or C#/.NET. - Observability: Hands-on experience with Datadog, Prometheus/Grafana, or OpenTelemetry. What We Offer - Flexible vacation - 12 company-paid holidays - 10 paid sick days - No work on your birthday - Health, dental, and vision Insurance (including a $0 option) - 401(k) with matching, and no waiting period - Equity - Life insurance - Generous parental paid leave - Wellness reimbursement of $300/year - Remote worker reimbursement of $300/year - Professional development reimbursement - Competitive pay - An award-winning culture Not sure if you check all the boxes? Apply anyway! We know that great talent comes in many forms, and we value potential just as much as experience. If you're excited about this role and believe you can grow into it, we’d love to hear from you. We’re looking for people who are eager to learn, adapt, and solve challenges—so if that sounds like you, don’t let a checklist hold you back! Change doesn't happen overnight, and the same goes for us here at CertifID. We evolve collectively and individually as we grow by leaning into the core values that define us. As we grow, we embody GRIT—collectively and individually—to raise the bar and influence outcomes in everything we do. Guard the Customer - Raise the Bar - Influence Outcomes - Teamwork Wins