We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Regional Director of Operations (RDO) is responsible for the operational rigor and oversight across multiple centers within a geography. This role reports to the Regional Vice President with close collaboration with regional leaders such as the Senior Medical Director, the Population Health Director, and the Regional Director of Growth. The center Practice Managers, as well as other regional resources, will report to the Regional Director of Operations (team of 4-9 ). Accountability for predetermined operational metrics and budget management is crucial for success. This leader should be a strong communicator who builds relationships quickly and is passionate about working in a fast-paced, results-driven organization. A track record of building strong cohesive teams with a patient first and operational sustainability mentality is a must-have. Core Responsibilities - Multi-Center Operational Rigor with a focus on patient experience and engagement - Primary goal is to ensure all centers are operationally efficient and are optimizing resources for our patients - Deep ownership of and expanded focus on patient experience. - Gather appropriate teammate and patient information to inform development of best-in-class customer service experience by and across all cohorts (Service and Clinical teams). - Focus on schedule management, patient responsiveness, and clinical outcomes - Continuously improving sites through proactive identification and improvement of operational opportunities - Problem solving with center level leadership and sustainable solution creation - Promotion of standardization to best practices and SOPs to promote quality control - Best practice sharing and coordination across centers and markets Implementation of Clinic Operations Programming and Improvements - Launch new initiatives, whether centrally driven or regionally driven, that will enhance daily operations - Be the conduit to the corporate clinical operations teams to provide feedback on new initiatives - Partner with regional leadership to identify workflow impact across service, outreach, clinical teams - Serve as the Subject Matter Expert in all things operational for corporate initiatives - Leverage best practices when it comes to clinical implementation and project management - Development and Management of Center Operations Leaders Instill collaborative culture between operational leaders in the region Onboard, train and coach new Practice Managers, with responsibility for outcomes - Conduct independent operational reviews on performance, quality, and other metrics - Support Practice Managers in team development and build a regional cohort culture for service and clinical team members for consistency across centers - Lead efforts in partnership with other regional leaders to support overall employee engagement scores - Ambassador for DE&I initiatives across region - Other duties as assigned Required Qualifications This is an exciting opportunity to be an operational leader in a value based care organization that is changing the way healthcare is delivered. We're looking for motivated leaders with: - 10-15 years of prior relevant experience in a supervisory role in a clinical or medical setting, with at least 2 years of multi-site experience - Incredible level of organization, reliability and independence - A passion for mentorship and team-development - A problem-solving orientation and eagerness to identify process gaps and implement practical solutions - Ability to manage multiple priorities across various stakeholders and departments - Excellent interpersonal skills, ability to work across a matrixed organization - Travel required to centers within geography (80%) Education - Bachelor's Degree Required. - Master's of Health Administration or Master's of Business Administration Highly Preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $100,000.00 - $231,540.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/10/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Remote – Nationwide – Seeking Associate Operations Director – Organ Recovery  Everybody Has A Role To Play In Transforming Healthcare  As an Associate Operations Director – Organ Recovery, you play a vital role in our mission to improve lives. You will serve as a senior operational and clinical leader, providing strategic oversight, program execution, and multidisciplinary coordination for Vituity’s national organ recovery operations. This role ensures exceptional quality, regulatory compliance, and operational performance across a fast-paced, lifesaving program that interfaces directly with transplant centers, organ procurement organizations (OPOs), and surgical recovery teams. At Vituity we know the impact you can have.  Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.  Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you.  The Opportunity - Provide oversight and direction for all organ recovery clinical operations, ensuring adherence to program standards, hospital policies, and regulatory requirements. - Serve as a senior clinical subject matter expert (SME) for donor evaluation, organ assessment, surgical coordination, procurement logistics, and chain-of-custody integrity. - Lead real-time operational decision-making for high-acuity organ recovery events. - Operate as administrative leader on-demand to respond to time-sensitive organ recovery needs, often working during nights, weekends, or holidays. - Oversee coordination of air/ground transport, operating room scheduling, recovery team logistics, and communications with transplant centers and OPOs. - Monitor recovery performance metrics and drive adoption of standardized protocols. - Ensure compliance with the United Network for Organ Sharing and Organ Procurement and Transplantation Network (UNOS/OPTN) guidelines for allocation and transport. - Develop workflows and protocols to scale the organ recovery program. - Partner with the key Vituity leadership to develop and execute strategies that drive business growth and expand the organ recovery service line. - Build and maintain strong external relationships with hospitals, transplant centers, and key partners to identify new opportunities and support contract negotiations. - Support business development efforts, including client meetings, presentations, and tailored financial proposals that highlight program value and capabilities. - Support the tracking of pipeline activity and oversee the progression of proposals and agreements to ensure measurable growth, scalability, and successful expansion of services. - Lead, mentor, and develop the Surgical Recovery Specialists and Clinical Operations team. - Ensure staff competency in donor management, case coordination, and regulatory documentation. - Partner with Vituity leadership to align operations with organizational goals. - Represent the program in cross-functional initiatives, workgroups, and committees. - Oversee schedule models, call structures, and staffing processes for 24/7 operations. - Build relationships with transplant centers, OPO leadership, and hospital partners. - Support new site launches and integration activities. - Ensure compliance with UNOS/OPTN policies, OPO standards, and federal/state regulations. - Oversee clinical quality initiatives, incident reviews, and corrective action plans. - Manage documentation and case submissions to regulatory agencies. - Develop dashboards, performance reports, and quality metrics. - Partner with Quality teams to refine protocols and documentation. - Identify and mitigate operational and compliance risks. - Evaluate data trends to improve organ utilization and reduce preventable loss.   Required Experience and Competencies - Bachelor’s degree in Allied Health, Healthcare Administration, Biological Sciences, or related field. A combination of education and experience that demonstrates attainment of the required competencies may be considered in lieu of a degree required. - 3-5 years of progressively responsible experience in transplantation, OPO operations, critical care, or clinical operations required. - Demonstrated ability to lead multidisciplinary teams in high-stakes environments required. - Operational leadership experience, including performance improvement and staff development required. - Master’s degree in a relevant field preferred. - Experience in process improvement (Lean/Six Sigma) preferred. - Prior leadership experience in transplant or OPO environments preferred. - In-depth knowledge of organ procurement, UNOS/OPTN standards, and donor management. - Exceptional verbal and written communication skills. - Deep understanding of organ recovery and transplantation processes, including donor evaluation, organ assessment, surgical coordination, and procurement logistics. - Familiarity with UNOS/OPTN guidelines, OPO standards, and federal/state regulations related to organ recovery and transplantation. - Strong understanding of Vituity’s operational leadership standards and how they align with healthcare operations. - Ability to oversee and direct clinical operations, manage staff performance, and ensure compliance with hospital policies and regulatory requirements. - Skills in strategic program development and execution, problem solving, risk mitigation, and developing workflows and protocols for scalability. - Ability to work with multidisciplinary teams, build relationships with external partners, and represent the program in various initiatives and committees. - Strong communication skills for coordinating logistics, conducting client meetings, presentations, and negotiating contracts. - Expertise in real-time decision-making during high-acuity organ recovery events and mitigating operational and compliance risks. - Capability to evaluate data trends, develop performance reports, and drive continuous improvement through analytics. - Ability to lead, mentor, and develop clinical operations teams and specialists, ensuring their competency in donor management and case coordination. - Ability to respond to time-sensitive organ recovery needs, including unusual hours and conditions. - Ability to identify growth opportunities, contribute to strategic initiatives, and support the expansion of the organ recovery service line. - Ability to monitor recovery metrics, refine protocols with quality teams, and improve organ utilization. - Proven ability to lead teams, mentor staff, and collaborate with cross-functional site leaders within complex healthcare systems. - Strong analytical abilities with proficiency in MS Office and Business Intelligence tools. - Experience driving financial performance and achieving targets. - Effective written, verbal, and presentation skills for engaging stakeholders, including hospital executives and external partners. - Ability to manage multiple projects efficiently while supporting high-impact initiatives.  The Community Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars. - Monthly wellness events and programs such as yoga, HIIT classes, and more. - Trainings to help support and advance your professional growth. - Team building activities such as virtual scavenger hunts and holiday celebrations. - Flexible work hours. - Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.  Benefits & Beyond* Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future. - Superior health plan options - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service) - Generous paid time off starting 3-4 weeks’ annually - Student Loan Refinancing Discounts - Professional and Career Development Program - EAP and travel assistance included - Wellness program - Purpose-driven culture focused on improving the lives of our patients, communities, and employees   We are excited to share the base salary range for this position is $117,110 - $149,315 yearly, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.  We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.  Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.  *Benefits for part-time and per diem vary. Please speak to a recruiter for more information.  Applicants only. No agencies please.

• Collaborate with HR team to support workforce planning, recruitment, and employee development. • Partner with Finance and HR teams to plan and facilitate regional business review meetings and monitor the execution and results of action plans. • Assist the Regional Vice President in developing and implementing division strategies and goals. • Identify and implement process improvements to enhance productivity and efficiency. • Analyze operational data and provide regular performance reports to the Regional Vice President to track employee performance. • Reinforce all company safety programs and ensure safety of all employees. • Monitor all safety programs and related reporting to guide leaders on best practices to eliminate safety issues. • Lead and manage Regional Client Performance Manager and assist with strategic projects.

• Achieves position goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory • Center support through in center visits and virtual coaching sessions • Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives that impact performance and increase engagement • Utilize observations and data driven insights to provide directional coaching to improve revenue, people development, and customer experiences • Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability • Document all activity in FranConnect, including but not limited to, the Take 5 Operational Audits, Profit Reviews, Center Visits, and Virtual Coaching Forms • Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensures franchisee satisfaction • Focus on strategic and tactical processes to improve the center’s customer experience through measurable systems like NPS, and online ratings • Provides oversight to ensure franchisee compliance to brand obligations for quality, image, training and service • Attend and participate in the Take 5 Annual Rally and drive 100% attendance at the event • Participate in the Take 5 Operations & Training meetings and any other corporate organized events as needed • Create and deliver content as needed • Implements marketing and sales direction to increase regional revenue growth. • Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Take 5 Operating system through coaching methodology • Building trust through respectful communication and dedication, to gain a positive coaching relationship with franchisees and key Managers • Creation, use and delivery of appropriate communication and technologies (via video, PowerPoint, excel, webinar, L&D platform, BI tools, etc.) to maximize communication with franchisees and employees with respect to operations plans, strategies, projects, tools and technologies • Contribute, communicate, and implement new/current company initiatives • Assist in the development of new systems and resources for the franchise system • Responsible for ensuring the timely, and accurate reporting for the territory • Understand and deliver the obligations within the franchise agreement • Communicates succession planning with franchisees across the district to support growth and timely new unit openings. • Travel approximately 50%.