• Review billing-related transactions and approve, adjust, or reject opportunities according to established guidelines. • Support subscription validation, invoice generation, and day-to-day billing execution across your assigned billing queue and regional portfolio. • Process system workflows that sync quote and billing information between Salesforce and Zuora Billing. • Monitor and maintain billing case queues, including Zendesk and Salesforce cases, and respond to billing questions and escalations in a timely way. • Perform billing reconciliations and oversee the quality of billing data inputs and outputs across recurring operational tasks. • Investigate standard and complex deal configurations, resolve billing issues, and escalate concerns to partner teams when needed. • Partner with Sales Operations, Revenue Accounting, Accounts Receivable, and other cross-functional teams to support policy-aligned billing outcomes. • Participate in user acceptance testing, process improvements, training support, and change management related to billing systems and automation.

• Own end-to-end field operations planning and delivery, defining scope, building schedules and operating cadences, aligning parts/logistics readiness, and ensuring on-time, high-quality completion of deployments, retrofits, and maintenance/repair work across the fleet. • Own day-to-day hardware field operations execution, including daily triage, dispatch, routing, escalations, and quality follow-through across deployments, retrofits, and maintenance/repair tickets to maximize fleet uptime and SLA adherence. • Partner closely with Program Managers and the Quality team to close the loop between field execution and product quality—bringing back field insights, failure patterns, and observations to flag emerging issues, improve troubleshooting, and drive corrective actions—ensuring high-quality outcomes across both technician work and real-world fleet performance. • Lead continuous improvement by analyzing operational performance and implementing policies, procedures, and systems that improve throughput, quality, and consistency across field workflows. • Own operational tooling readiness and adoption at scale to implement, standardize, and continuously improve workflows across ERP/CMMS platforms and field execution tools, enabling technician self-service, ensuring data quality, and driving consistent field execution as fleet volume grows. • Establish and uphold operational rigor through documentation, crafting scalable SOPs, playbooks, and standardized procedures for deployments, retrofits, and maintenance/repair operations to enable repeatability and capability building. • Lead operational analytics and KPI management, capturing and analyzing trends related to repairs, manpower allocation, ground-time, repeat issues, and non-routine activities to surface insights and drive corrective actions. • Closely track and manage operational costs across all field execution, identify spend trends, and drive actionable cost-efficiency improvements. • Directly own resource allocation and execution models—staffing, routing, capacity planning, and schedule optimization across maintenance, deployment, and retrofit programs to ensure SLA performance, quality, and cost efficiency. • Ensure compliance and safety adherence across field operations, including safety protocols, retailer site requirements, and company policies. • Be a flex player: priorities evolve quickly in a fast-paced environment; you will lean into ambiguity, step into new problem spaces, and deliver practical solutions with urgency and ownership.

OUAI is a prestige beauty and personal care brand founded by celebrity hairstylist, Jen Atkin. “OUAI,” means “yes” in that casual Parisian way. The brand is guided by the mission “wherever you go, go all the OUAI” and this bold & playful spirit impacts everything from culture to marketing to product. OUAI’s product categories – ranging from hair care to body care, fragrances, personal care, and merch – are designed to reflect its commitment to easy, effective, and enjoyable self-care. Since its launch, OUAI has built a strong and growing omnichannel presence through direct-to-consumer channels, specialty beauty retailers, and global distribution partners. The brand continues to expand into new markets, deepen consumer loyalty, and scale its differentiated, high-margin business model internationally. OUAI is recognized for its straightforward approach to beauty, its distinctive fragrance profile, and its ability to meet consumer needs across multiple lifestyle-driven categories. The brand formulates without sulfates or parabens and maintains a commitment to creating high-quality, effective products. OUAI’s culture is shaped by its ethos —fun, purposeful, and approachable—and is anchored by five Culture Codes: 1. We Aren’t Afraid to Go First. 2. We Don’t Compete, We Collaborate. 3. We Ask Questions to Find the Best Answers. 4. We Keep It Real, in a OUAI That’s Kind. 5. We Go All the OUAI With Work & Play. OUAI is focused on ongoing category innovation, continued international expansion, and delivering high-quality consumer experiences that reinforce the brand’s identity and long-term growth trajectory. About the role:  The Manager of Fulfillment is responsible for the order fulfillment process, from purchase order receipt all the way through to final ship from the warehouse. This individual will work directly with our 3PL partners to ensure orders are fulfilled as quickly, accurately and cost-effectively as possible. To succeed in this role, the individual should be highly organized, experienced in 3PL management, possess strong communication skills and always keep cost-efficiencies on top of mind.  The Manager of Fulfillment will report to the Director, Fulfillment.

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions. Job Description: The Zippy Borrower Processor plays a crucial role in facilitating the smooth and efficient processing of manufactured home loan applications. Your primary responsibilities will include reviewing and verifying borrower documents, coordinating with borrowers over the phone, and collaborating with underwriters and Loan Originators to ensure timely completion of loan files. By leveraging your exceptional organizational skills, attention to detail, and strong communication abilities, you will contribute to the overall success of our loan origination operations and helping our borrowers become home owners! - Document Processing: - Review loan applications and associated documents for accuracy, completeness, and adherence to company guidelines - Verify borrower information, including income, employment, credit history, and assets. - Organize and maintain loan files, ensuring all necessary documentation is included - Borrower Interaction: - Communicate effectively with borrowers via phone to gather required documents, clarify information, and address any concerns or questions - Provide guidance to borrowers regarding the loan application process, documentation requirements, and timelines - Maintain a professional and courteous demeanor while building rapport and establishing a trusting relationship with borrowers - Collaboration with Underwriting: - Collaborate closely with underwriters to resolve any discrepancies or issues identified during the loan processing stage - Prepare loan files for underwriting review, ensuring all necessary documentation is accurately compiled and accessible - Provide additional information or documentation as requested by the underwriting team, promptly responding to any queries or concerns - Compliance and Quality Control: - Adhere to all regulatory guidelines, policies, and procedures throughout the loan processing and underwriting process - Conduct quality control checks on loan files to ensure accuracy, completeness, and compliance with company standards. - Administrative Support: - Perform administrative tasks related to loan processing, including data entry, file organization, and recordkeeping - Utilize mortgage software and other relevant tools to track and update loan status accurately - Maintain confidentiality and handle sensitive borrower information with care Desired Mentality: - Passionate about creating better consumer outcomes and solving the affordable housing crisis - Team player that is self-motivated, proactive, task oriented, and solutions-focused (Let’s help our borrowers!) - Shows the highest level of integrity, intent, ability and results in all endeavors to build trust - Desire to work and win in an innovative, fast-paced & committed environment - Communicative and open to feedback, and willing to give feedback to others - Collaborative and innovative with a strong desire for the entire team to win together Qualifications: - One (2-3+) years’ experience consumer loan processing or mortgage processing or related. Manufactured housing experience preferred but not necessary - Proficiency in Microsoft Office and other software tools - Excellent verbal and written communication skills, with the ability to explain complex concepts to borrowers clearly - Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously - Proficiency in using consumer loan or mortgage software, loan origination systems, and other relevant computer applications - Comfortable working with several technology tools in a digital 100% remote environment - Familiarity with consumer loan or mortgage industry regulations, guidelines, and compliance requirements - Ability to work independently as well as collaboratively in a fast-paced, deadline-driven environment - Customer-oriented mindset with a focus on delivering exceptional service to borrowers Important Applicant Information - While many of our interviews are conducted virtually, all applicants should be prepared to potentially meet in person as part of the process. - As a participating employer, we will use E-Verify to confirm employment eligibility. - Please note that we are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin. Applicants that do not reside in the bolded states will be rejected. Total Rewards At Zippy, we're passionate about creating a workplace where people love to work. We put a lot of heart into building and nurturing a company culture that not only supports our team but also inspires them to do their best work. Our benefits and perks are always evolving, but here’s what we offer right now: - Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience. - Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy. - Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment. - Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family. - Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses. - Training & Licensing Support: We invest in your professional growth with resources for training and licensing. - Paid Time Off: We offer generous PTO—and we encourage you to use it! - Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs. - Parental Leave: We provide paid parental leave to support you and your growing family. - No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge. - Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more. - Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us. Beyond the tangible benefits: - Core Values: At the heart of everything we do are our core values: Lead with Passion, Own It, Build a Better Way, Results Driven, and The Golden Rule. These values guide our decisions, shape our culture, and inspire us to achieve our best every day. - Join a Growing Team: Be part of a dynamic team at a pivotal moment in Zippy’s growth, where every contribution makes a significant impact. - Innovative Work: Collaborate with sharp, passionate teammates to tackle unique challenges in the Manufactured Housing market, positioning our product as a top-tier lending solution. - Supportive Culture: You’ll be welcomed into a collaborative environment that fosters camaraderie, respect, and a deep sense of belonging. - Diversity & Inclusion: We’re committed to empowering a diverse and inclusive workforce, celebrating our differences, and ensuring everyone feels safe to bring their whole selves to work. - Inspirational Leadership: Work alongside leaders who are not only approachable but also dedicated to providing guidance, mentorship, and support to help you succeed. - Meaningful Impact: Be part of a mission-driven team that’s making housing more affordable for everyone, helping prospective buyers secure fast and simple online loans to purchase manufactured homes. By joining Zippy you will help improve the lives of over 22 million Americans who live in manufactured homes today. Zippy is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.