ThriveCart logo
ThriveCart

The entrepreneurs cart, funnel & course creator. Powering your business, metrics, subscriptions, affiliates & courses.

Customer Support Specialist

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 11-50Since 2016H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

94 days ago

Salary

0

Seniority

Senior

3 yrs expEnglish

Job Description

Customer Support Specialist

ThriveCart

• Diagnose and troubleshoot a wide range of customer problems, from technical issues to complex usage questions, creating bug tickets on JIRA and ensuring timely and effective resolutions. • Deliver clear, concise, and professional communication to customers through various channels. • Work closely with cross-functional teams, including Engineering and Product, to resolve complex issues and suggest improvements. • Document and track all customer interactions and solutions in our support ticketing system with a high degree of accuracy. • Identify patterns in customer issues and recommend long-term solutions to enhance support processes and product functionality. • Contribute to the creation and improvement of knowledge base articles, ensuring resources are up-to-date and accurate. • Build trust and rapport with customers, maintaining a calm, empathetic, and solution-focused demeanor in all situations. • Proactively keep customers informed about the status of their issues and expected resolution times. • Actively incorporate the company’s core values into daily interactions, emphasizing teamwork and customer satisfaction. • Welcome and act on constructive feedback to continuously improve performance and alignment with organizational goals.

Job Requirements

  • At least 3 years of working experience in the Customer Support/Customer Success/Technical support role
  • In-depth understanding of the company’s products, features, and common technical issues (having technical background is an added advantage)
  • Awareness of industry best practices to deliver informed solutions and improve customer satisfaction.
  • Strong verbal and written communication skills, with the ability to explain complex issues in a way that is clear and accessible to all customers.
  • Active listening skills, ensuring thorough understanding of customer concerns and accurate troubleshooting.
  • A solution-oriented mindset with the ability to remain patient and professional in high-stress scenarios.
  • Demonstrated empathy and the ability to build lasting customer relationships.
  • Proven ability to work collaboratively across teams, contributing insights and feedback to enhance products and services.
  • A proactive approach to sharing knowledge and improving team performance.
  • Skilled in identifying patterns and proposing improvements to streamline processes and enhance the customer experience.
  • Ability to balance immediate customer needs with mid-term problem-solving efforts.
  • Demonstrated success in handling escalated customer issues.
  • Experience mentoring or training team members.
  • Familiarity with CRM or ticketing tools, as well as a general understanding of support metrics and KPIs.
  • Experience supporting an e-commerce platform is an added advantage.

Benefits

  • Professional development opportunities
  • Flexible working hours

Related Job Pages

More Customer Support Jobs

Motor Vehicle Customer Service Representative 1

State of Alaska

The State of Alaska, otherwise known as "The Last Frontier," operates various government departments and agencies out of its capital of Juneau, Alaska. Alaska w

Customer Support94 days ago

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. The Alaska DMV Call Center is a fast-paced, high-morale team dedicated to providing accurate, friendly, and professional support to customers across Alaska and the United States. As a Motor Vehicle Customer Service Representative 1 (MVCSR1), you will: - Answer inbound calls and guide customers through a wide range of DMV transactions, including credential issuance, driving privileges, vehicle titling, registration, temporary registrations, and specialty permits. - Explain regulations and next steps to the public over the phone. - Help customers navigate processes, understand requirements, and resolve concerns while maintaining patience, professionalism, and exceptional customer service. Qualifications - Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations. - Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work. - Oral and Written Communication: Effectively expresses information to individuals or groups, makes clear presentations, and listens to others. - Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance. - Flexibility: Open to change and new information; adapts behavior or work methods in response to new information or unexpected obstacles. Requirements - Six months of employment experience that included cash handling and working directly with clients or customers. - OR six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements. - Substitution: Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.) - Special Note: A background check of criminal justice information will be conducted upon initial employment. Benefits - Clear career advancement pathways, including roles such as MVCSR II conducting road exams and MVCSR III supporting complex issues alongside leadership. - Development of strong communication, analytical, and problem-solving skills. - Ongoing training and application opportunities for professional development. - Stable work structure, dependable paycheck, paid holidays and leave, and comprehensive health and retirement benefits. - Flexible hybrid position allowing work from home with occasional in-office presence required for mandatory trainings and operational needs. Company Description - ABILITY: We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles. - CUSTOMER FOCUSED: We engage with an empathetic mindset and adaptive interpersonal skills to support the needs of our diverse communities. - PASSIONATE PEOPLE: We demonstrate accountability and teamwork with a positive attitude and a commitment to learning and growth. - EXPERTISE: We are a solutions-oriented organization of subject matter experts providing accurate and efficient service. - CHAMPIONS OF CHANGE: We embrace revolutionary innovations to advance DMV solutions into the future.

United States
$43.3K / year
Job Closed
Affinity Travels logo

Global Travel Advisor

Affinity Travels

Helping people to fall in travellove and get paid for it

Customer Support94 days ago
OtherRemoteTeam 1-10H1B No Sponsor

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you the kind of person who plans imaginary vacations for fun? Do your friends call you the travel whisperer? If your heart beats faster at the thought of curating once-in-a-lifetime journeys from Bali beach bungalows to Mediterranean cruises this might just be your calling. Affinity Travels is on the lookout for a Global Getaway Planner to join our remote team of travel creatives. Whether you are a seasoned travel pro or a passionate explorer with a knack for planning, this is your chance to turn wanderlust into a lifestyle. Zero experience no obstacle - come with passion! - Craft personalized travel itineraries to destinations across the globe from Tokyo to Tulum, Santorini to the Seychelles - Plan unforgettable cruise experiences, including Caribbean escapes and European voyages - Match clients with the perfect stays, experiences, and local gems based on their vibe and vision - Stay ahead of travel trends, visa updates, and global happenings - Build lasting relationships through empathy, creativity, and concierge-level service - Collaborate with trusted partners to deliver seamless, joy-filled journeys Qualifications - A natural storyteller with a love for travel and human connection - Organized, self-driven, and obsessed with the details that make a trip unforgettable - Experienced in travel, hospitality, or just wildly passionate about helping others explore the world - Fluent in English or Spanish - Bonus points if you have got a passport full of stamps or a bucket list that won't quit Benefits - Remote-first freedom: Work from anywhere with Wi-Fi and wanderlust - Flexible schedule: Part-time, full-time, or full-moon your hours, your rhythm - Performance-based pay: Competitive commissions + juicy bonuses - Insider perks: Access to exclusive travel tools, rates, and industry goodies - Full training and personal development - Supportive crew: A team that has got your back, your bookings, and your big ideas Company Description Affinity Travels is not your average travel company. We're a boutique collective of explorers, curators, and culture-lovers who believe travel should be more than a checklist it should be a story worth telling. From immersive tours to luxe cruises, we design experiences that connect people to places, and travelers to something deeper: curiosity, community, and a sense of wonder. Why This Role Matters Because the world is waiting and someone needs to help people find their way to it. You will be the spark behind honeymoons in the Maldives, solo soul-searching in Morocco, and family reunions in Tuscany. You won't just plan trips you will craft memories. Apply now. The world is calling. Will you answer?

United States + 22 moreAll locations: United States | Brazil | Colombia | Argentina | Chile | Venezuela | Bolivia | Ecuador | French Guiana | Guyana | Paraguay | Peru | Suriname | Uruguay | Mexico | Costa Rica | El Salvador | Guatemala | Honduras | Nicaragua | Panama | Dominican Republic | Puerto Rico
Job Closed

If you are passionate about the firearms industry, this position is a great opportunity for individuals seeking a customer service position. In this role, you will support customers over the phone in scheduling appointments to begin the process of registering their firearms device. To be successful in this role, you must enjoy helping others and possess a helpful and professional attitude towards customers calling in for support. Our client is a fast-growing retailer and manufacturer and the service you provide plays an important role in their continued growth. As a Customer Service Submission Specialist, you will be responsible for ensuring the accuracy and completeness of customer paperwork prior to submission. Your role is critical in validating customer information and providing a seamless experience by reviewing and resolving documentation issues with a high degree of attention to detail. This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. Qualifications - 3-6 months of customer service or customer support experience required - 3-6 months of previous call center or office background experience required - Technical savvy (can toggle between multiple programs and dual monitors) - Previous remote work from home experience a plus - Quick learner and able to work independently - Strong phone and verbal communication skills along with active listening - A background check applicable with state and federal laws is required - Excellent attention to detail and accuracy. - Strong interpersonal and communication skills. - Effective time-management skills. - Ability to handle demanding customers while remaining calm and professional. - Demonstrated ability to deliver world-class customer service consistently. - Contributes to team efforts by achieving related results as needed. - Must be able to work independently in a remote work environment. - Proficiency with screen-sharing software and general office technology. Responsibilities - Customer Interaction: - Conduct outbound calls to customers at their scheduled appointment times. - Validate and review paperwork with customers using screen-sharing software. - Submit accurate paperwork for further review. - Record Maintenance: - Update and maintain customer account information as needed. - Ensure all records are current and accurate. - Problem Resolution: - Identify and resolve document issues by validating information. - Determine the root cause of problems and provide appropriate solutions. - Expedite corrections or adjustments, as necessary. - Rebook appointments if needed to address document issues. - Multitasking: - Efficiently manage multiple tasks such as typing, data validation, and customer interaction simultaneously. - Reliability: - Maintain a dependable schedule for customer appointments. - Ensure prompt and reliable service to all customers. - Identify customers' needs, clarify information, research and provide solutions and/or alternatives - Access company and client resources provided to accurately handle the call - Be able to navigate on-line efficiently - Skillfully change from one task to another without loss of efficiency or composure - Be available at your desk, maintaining punctuality and attendance at all scheduled times - Remain positive and professional in all customer interactions - Flexibility to cross train as requested Bring Your Own Device - This position requires you to provide your own equipment and workspace. - Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Hardware/Software Requirements: - Processor: Intel® Core™ i5-8250U Series or greater - Memory: 8GB on Windows 10 or 11 64 bits - Screen Resolution: 1280x768 or higher, dual monitors required - USB DSP headset - Click here for an example - No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop) - Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed - Firewall must be enabled (Will be checked prior to allowing login to system) - Must be hardwired to your modem or router/ No Wi-Fi or extenders - Click her for the BYOD policy for full detailed list of requirements $15 - $15 an hour Starting pay - $15.00/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance Work hours - Shifts between 7:00am-7:00pm (CST) Work Days - Mon-Fri Paid Training - 3 days from 8:00am-5:00pm Mon-Fri (CST) Status - Full Time Temporary 40 hours Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

United States
Job Closed

If you are passionate about the firearms industry, this position is a great opportunity for individuals seeking a customer service position. In this role, you will support customers over the phone in scheduling appointments to begin the process of registering their firearms device. To be successful in this role, you must enjoy helping others and possess a helpful and professional attitude towards customers calling in for support. Our client is a fast-growing retailer and manufacturer and the service you provide plays an important role in their continued growth. As a Customer Service Submission Specialist, you will be responsible for ensuring the accuracy and completeness of customer paperwork prior to submission. Your role is critical in validating customer information and providing a seamless experience by reviewing and resolving documentation issues with a high degree of attention to detail. This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. Qualifications - 3-6 months of customer service or customer support experience required - 3-6 months of previous call center or office background experience required - Technical savvy (can toggle between multiple programs and dual monitors) - Previous remote work from home experience a plus - Quick learner and able to work independently - Strong phone and verbal communication skills along with active listening - A background check applicable with state and federal laws is required - Excellent attention to detail and accuracy. - Strong interpersonal and communication skills. - Effective time-management skills. - Ability to handle demanding customers while remaining calm and professional. - Demonstrated ability to deliver world-class customer service consistently. - Contributes to team efforts by achieving related results as needed. - Must be able to work independently in a remote work environment. - Proficiency with screen-sharing software and general office technology. Responsibilities - Customer Interaction: - Conduct outbound calls to customers at their scheduled appointment times. - Validate and review paperwork with customers using screen-sharing software. - Submit accurate paperwork for further review. - Record Maintenance: - Update and maintain customer account information as needed. - Ensure all records are current and accurate. - Problem Resolution: - Identify and resolve document issues by validating information. - Determine the root cause of problems and provide appropriate solutions. - Expedite corrections or adjustments, as necessary. - Rebook appointments if needed to address document issues. - Multitasking: - Efficiently manage multiple tasks such as typing, data validation, and customer interaction simultaneously. - Reliability: - Maintain a dependable schedule for customer appointments. - Ensure prompt and reliable service to all customers. - Identify customers' needs, clarify information, research and provide solutions and/or alternatives - Access company and client resources provided to accurately handle the call - Be able to navigate on-line efficiently - Skillfully change from one task to another without loss of efficiency or composure - Be available at your desk, maintaining punctuality and attendance at all scheduled times - Remain positive and professional in all customer interactions - Flexibility to cross train as requested Bring Your Own Device - This position requires you to provide your own equipment and workspace. - Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Hardware/Software Requirements: - Processor: Intel® Core™ i5-8250U Series or greater - Memory: 8GB on Windows 10 or 11 64 bits - Screen Resolution: 1280x768 or higher, dual monitors required - USB DSP headset - Click here for an example - No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop) - Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed - Firewall must be enabled (Will be checked prior to allowing login to system) - Must be hardwired to your modem or router/ No Wi-Fi or extenders - Click her for the BYOD policy for full detailed list of requirements $15 - $15 an hour Starting pay - $15.00/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance Work hours - Shifts between 8:00am-8:00pm (EST) Work Days - Mon-Fri Paid Training - 3 days from 9:00am-6:00pm Mon-Fri (EST) Status - Full Time Temporary 40 hours Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

United States
Job Closed