• Provide real‑time assistance to CSRs by answering questions, managing multiple chats, and helping resolve complex member issues • Monitor and support team performance against key quality and productivity metrics, including call volume, adherence, hold time, after‑call work, audits, and talk time • Coach CSRs through hands‑on, teach‑by‑example guidance, reinforcing best practices and improving accuracy • Review call details to identify trends in claim accuracy and customer communication, and share insights with the team and department • Support and drive process improvement initiatives to enhance accuracy and customer outcomes • Encourage CSR development through effective use of tools, resources, and ongoing skill‑building • Assist the Team Leader with monthly statistics, reporting, and performance reviews • Support phone queues as needed to maintain service levels

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're expanding and looking for motivated individuals to join our team as Remote Budget Travel Specialist. In this role, you will help clients plan exciting and affordable vacations while working remotely on a schedule that fits your lifestyle. As a Budget Travel Specialist, you'll assist travelers in finding the best value for their trips — from low-cost beach getaways and city escapes to international adventures that fit a variety of budgets. You'll guide clients through the travel planning process and help them secure great experiences without overspending. This opportunity is ideal for individuals who enjoy helping others, love travel, and want a flexible way to build experience in the travel industry. Training, resources, and ongoing support are provided, so previous travel experience is not required. - Help clients research and plan affordable travel experiences - Arrange travel components including flights, hotels, cruises, tours, and activities - Recommend destinations and travel options that fit each client's budget and preferences - Communicate with clients through phone, email, and online messaging platforms - Build positive relationships that lead to repeat and referral clients - Coordinate reservations and confirmations with travel partners and suppliers - Stay informed about travel deals, promotions, and destination updates - Maintain organized client records and travel booking details Qualifications - Interest in travel and helping others explore the world on a budget - Strong communication and customer service skills - Ability to work independently in a remote environment - Good organizational and time-management abilities - Comfortable using computers and online platforms - Must be 18 years of age or older - Must reside in the U.S., U.K., or another qualifying region - No prior experience in the travel industry is required. Training and certification guidance will be provided. Benefits - 100% remote position - Flexible schedule that fits your lifestyle - Professional training and mentorship - Access to travel booking platforms and supplier partnerships - Travel discounts and industry perks - Opportunities for growth and advancement within the travel industry

Anticipated End Date: 2026-03-15 Position Title: Outreach Care Specialist, CareBridge Job Description: CareBridge, Outreach Care Specialist Location: Virtual - This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. CareBridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through home-care and community based services. Work Shift: Monday – Friday, 8:00 am to 5:00 pm (EST or CST) The Outreach Care Specialist is responsible for ensuring that appropriate member treatment plans are followed on less complex cases and for proactively identifying ways to improve the health of our members and meet quality goals. How you will make an impact: - Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs. - Assesses member compliance with medical treatment plans via telephone or through on-site visits. - Identifies barriers to plan compliance and coordinates resolutions. Identifies opportunities that impact quality goals and recommends process improvements. - Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider. - Coordinates identification of and referral to local, state or federally funded programs. - Coaches members on ways to reduce health risks. - Prepares reports to document case and compliance updates. - Establishes and maintains relationships with agencies identified in appropriate contract. Minimum Requirements: - Requires a H.S. diploma or equivalent and a minimum of 1 year related experience in healthcare; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: - Certified nurse assistant or certified medical assistant and/or BS/BA degree in a related field preferred. Job Level: Non-Management Non-Exempt Workshift: 1st Shift (United States of America) Job Family: MED > Care Coord & Care Mgmt (Non-Licensed) Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Staples is business to business. You’re what binds us together. At Staples, our Customer Service organization plays a critical role in shaping the customer experience and strengthening long‑term loyalty. As a Team Manager, you will lead and empower a high‑performing group of Customer Service Representatives, driving exceptional service, operational excellence, and continuous improvement. What you’ll be doing: - Lead and inspire a team of 15–20 Customer Service Representatives. - Use storytelling and data to illustrate customer impact. - Coach associates on KPIs and provide timely feedback. - Support HR‑related matters such as scheduling and policy inquiries. - Hire and onboard high‑performing associates. - Empower associates through recognition and career development. - Build cross‑functional partnerships to maximize efficiency. - Analyze customer and operational data to drive improvements. - Resolve escalated customer issues with strong problem‑solving. - Support company communications and promote an inclusive culture. What you bring to the table: - Ability to inspire and motivate teams. - Strong communication and trust‑building skills. - Commitment to an inclusive environment. - Balanced approach to coaching and performance management. - Strong analytical and problem‑solving skills. - Continuous improvement mindset. - Ability to build relationships across business units. - Experience managing performance and maintaining consistency. - HR‑related support capabilities. - Success in dynamic, customer‑centric environments. What’s needed – Basic Qualifications: - 3+ years Customer Service experience. - Knowledge of chat and email applications. - Analytical skills to determine root cause and apply intervention. - Ability to work flexible shifts. - Prior management experience in a contact center. What’s needed – Preferred Qualifications: - 3–5 years management/coaching/mentoring experience. - Management certificate, diploma, or bachelor’s degree preferred. We Offer: • Inclusive culture with associate-led Business Resource Groups • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.  Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.