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Global authority on workplace culture.
Director, Client Success
Location
Wisconsin
Posted
124 days ago
Salary
0
Seniority
Lead
Job Description
Director, Client Success
Great Place To Work US
• Establish strong, professional, and ongoing relationships with key stakeholders within assigned clients. • Elevate key stakeholders to VP Transportation and Sustainability Leadership. • Utilize Salesforce to map all client relationships and coordinate account planning for collaboration across functions within Breakthrough. • Understand and be able to articulate the value proposition of all Breakthrough product offerings and demonstrate the application, specific and unique to each client engagement. • Quarterly or semi-annual cadence of client value engagements. • Lead strategy and change management to enable value through new client implementations. • Encourage early use of extended freight and sustainability tools for clients to obtain full value after implementation and expand deep sale opportunities. • Identify opportunities to deliver additional value to current clients and coordinate associated deep selling activities to drive revenue with product sales leaders. • Lead client discovery in product introductions and engage product leads in further sales activity. • Lead the account planning cycle to deliver extraordinary value and service to the client through the development of 1- and 3-year strategic roadmaps. • Share experiences and develop best practices among Client Delivery team. • Mentor, provide feedback, and development opportunities for Client Account Managers in alignment with Team Leads. • Proactively assess, clarify, and validate client needs in partnership with Client Account Managers on an ongoing basis. • Review usage logs of activity for system-based users to determine patterns or changes in how they are deriving value. • Achieve industry leading client and product retention metrics. • Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit • Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization • Continuously learn and develop self professionally
Job Requirements
- Bachelor’s degree with 10+ years of experience in sales, business development, and/or customer relations
- Outstanding client relationship management skills
- Ability to excel in a team environment
- Proven track record of client retention and relationship building
- Self-motivated, with high energy and an engaging level of enthusiasm
- Willingness and ability to travel up to 30%
Benefits
- Professional development opportunities
- Flexible work arrangements
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