Company Information Clinical Ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in Philadelphia, PA, Winston Salem, NC, and Iowa City, IA, Clinical Ink is rewriting the clinical development experience. Job Description Clinical Ink is seeking a Sr. Mobile Device Lifecycle Manager to join our R&D team based remotely across the United States! The Sr. Mobile Device Lifecycle Manager will play a key role in managing the full device lifecycle for the MDM team and larger organization. The ideal candidate will have strong experience in mobile device lifecycle strategies, excellent communication skills, and a strong analytical and leadership mindset. The Sr. Mobile Device Lifecycle Manager's responsibilities include: - Managing the full device lifecycle from acquisition, configuration, and deployment through maintenance, retirement, and secure disposal. - Working closely with vendors to manage device procurement, warranty repairs, and end-of-life refresh cycles. - Developing a multi-year device lifecycle roadmap by: - Forecasting needs for Windows tablets, Android phones/tablets, iOS devices, or other devices - Planning and managing clinical trial device refresh cycles (24-36 months) and Total Cost of Ownership (TCO). - Developing and maintaining lifecycle management standards, documentation, SOPs, and validated processes for internal documentation and regulatory audits and inspections. - Defining policies for usage tracking, repairs, warranty claims, and secure disposal (data sanitization, recycling). - Aligning device strategies with Compliance requirements. - Maintaining accurate asset tracking and inventory records, supporting audit readiness and lifecycle reporting in collaboration with other internal teams. - Analyzing device data to drive optimizations, cost savings, and scalability across trial portfolios. - Partnering with internal teams cross-departmentally to align device management with study timelines and requirements, data integrity needs, and regulatory requirements. - Leading a team or cross-functional task force, providing guidance and prioritization on daily operations and long-term improvements. - Recommending upgrades, replacements, and automation opportunities to improve scale, performance, and cost control. Qualifications: - 8+ years in mobile device lifecycle management across Windows tablets, Android, and iOS; 4+ years in senior/strategic roles (clinical/healthcare preferred). - Remote leadership experience preferred. - Proven experience with high-volume, multi-OS fleets in regulated environments. - Expertise in mobile device lifecycle strategy, vendor management, budgeting across teams. - Analytical skills for metrics-driven decisions. - Strong understanding of device security, encryption, and compliance frameworks. - Excellent organizational and documentation skills; ability to manage multiple projects simultaneously. - Strong communication and collaboration skills across technical and non-technical teams. - Comfortable working with cross-functional teams and supporting high-volume device deployments. - Ability to balance strategic planning with operational follow-through. Additional Information Clinical ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. www.clinicalink.com ​

• Administers the care coordination plan to assess patient needs and ensure seamless transitions between different care settings • Analyzes complex patient data from medical history, diagnostic test results, and treatment plans, to understand the current health status of the patient • Applies in-depth knowledge of case management and nursing practices to organize patient files in an orderly manner for easy retrieval • Communicates through internal platforms to securely exchange messages, conduct video conferences, share files, and collaborate on patient care plans • Conducts routine utilization reviews to ensure patients have access to appropriate cost-effective care • Configures the case management system to organize cases dealing with disease management and utilization review; tracks patient progress and manages specific conditions • Coordinates analytics projects to enable case managers to analyze data and generate reports on key performance health indicators • Designs complex processes to coordinate discharge planning in a safe and timely transition from the hospital to home • Develops resource management to help case managers optimize healthcare with community resources

• Develops a proactive plan of care to address identified issues to enhance the short and long-term outcomes as well as opportunities to enhance a member’s overall wellness. • Uses clinical tools and information/data review to conduct an evaluation of member's needs and benefits. • Applies clinical judgment to incorporate strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning. • Conducts assessments that consider information from various sources, such as claims, to address all conditions including co-morbid and multiple diagnoses that impact functionality. • Uses a holistic approach to assess the need for a referral to clinical resources and other interdisciplinary team members. • Collaborates with supervisor and other key stakeholders in the member’s healthcare in overcoming barriers in meeting goals and objectives, presents cases at interdisciplinary case conferences. • Utilizes case management processes in compliance with regulatory and company policies and procedures. • Utilizes motivational interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversation. • Administers the care coordination plan to assess patient needs and ensure seamless transitions between different care settings. • Analyzes complex patient data from medical history, diagnostic test results, and treatment plans, to understand the current health status of the patient. • Applies in-depth knowledge of case management to organize patient files in an orderly manner for easy retrieval. • Communicates through internal platforms to securely exchange messages, conduct video conferences, share files, and collaborate on patient care plans. • Conducts routine utilization reviews to ensure patients have access to appropriate cost-effective care. • Configures the case management system to organize cases dealing with disease management and utilization review; tracks patient progress and manages specific conditions. • Coordinates analytics projects to enable case managers to analyze data and generate reports on key performance health indicators. • Designs complex processes to coordinate discharge planning in a safe and timely transition from the hospital to home. • Develops resource management to help case managers optimize healthcare with community resources.

• Develops a proactive course of action to address issues presented to enhance the short and long-term outcomes as well as opportunities to enhance a member’s overall wellness through integration • Conducts an evaluation of member’s needs and benefit plan eligibility and facilitates integrative functions as well as smooth transition to Aetna programs and plans • Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues • Assessments take into account information from various sources to address all conditions including co-morbid and multiple diagnoses that impact functionality • Reviews prior claims to address potential impact on current case management and eligibility • Using a holistic approach assess the need for a referral to clinical resources for assistance in determining functionality