• Work with the Technical Lead on the contract between Drupal and Next.js, including GraphQL schemas, cache tags, revalidation hooks, and draft/preview flows. • Contribute to the Drupal codebase (custom modules, GraphQL schema extensions, revalidation/preview integrations). • Develop custom services, batch jobs, and queue workers for scalability. • Use DDEV locally and manage production on Acquia (including Site Factory). • Design and maintain data fetching from headless CMS (Drupal GraphQL, persisted queries) and other backends. • Use Next.js fetch cache, cache tags, and revalidation effectively. • Implement and maintain integrations with external APIs and internal microservices. • Improve server-side performance, caching strategies, and API/data-fetching resilience. • Add or improve logging, metrics, and debugging for server-side/integration code. • Ensure API routes, secrets, and tokens follow security best practices. • Work within existing CI/CD (GitHub Actions, Azure Pipelines) to keep backend and CMS-related jobs reliable.

• Work with the Technical Lead on the contract between Drupal and Next.js, including GraphQL schemas, cache tags, revalidation hooks, and draft/preview flows. • Contribute to the Drupal codebase (custom modules, GraphQL schema extensions, revalidation/preview integrations). • Develop custom services, batch jobs, and queue workers for scalability. • Use DDEV locally and manage production on Acquia (including Site Factory). • Design and maintain data fetching from headless CMS (Drupal GraphQL, persisted queries) and other backends. • Use Next.js fetch cache, cache tags, and revalidation effectively. • Implement and maintain integrations with external APIs and internal microservices. • Improve server-side performance, caching strategies, and API/data-fetching resilience. • Add or improve logging, metrics, and debugging for server-side/integration code. • Ensure API routes, secrets, and tokens follow security best practices. • Work within existing CI/CD (GitHub Actions, Azure Pipelines) to keep backend and CMS-related jobs reliable.

• Work with the Technical Lead on the contract between Drupal and Next.js, including GraphQL schemas, cache tags, revalidation hooks, and draft/preview flows. • Contribute to the Drupal codebase (custom modules, GraphQL schema extensions, revalidation/preview integrations). • Develop custom services, batch jobs, and queue workers for scalability. • Use DDEV locally and manage production on Acquia (including Site Factory). • Design and maintain data fetching from headless CMS (Drupal GraphQL, persisted queries) and other backends. • Use Next.js fetch cache, cache tags, and revalidation effectively. • Implement and maintain integrations with external APIs and internal microservices. • Improve server-side performance, caching strategies, and API/data-fetching resilience. • Add or improve logging, metrics, and debugging for server-side/integration code. • Ensure API routes, secrets, and tokens follow security best practices. • Work within existing CI/CD (GitHub Actions, Azure Pipelines) to keep backend and CMS-related jobs reliable.

Location requirements: Remote based role. Open to candidates in Redwood City, CA, and in the United States About the Role: BigPanda is seeking an organized, reliable, and proactive Engineer, Finance & GTM Systems to join our team. This is a hybrid systems role supporting both Finance and Sales/Revenue, responsible for managing and evolving our core enterprise systems to meet BigPanda’s fast-changing needs. This role will be critical in maintaining and scaling BigPanda’s tech stack while driving process improvements, automation, integrations, and AI initiatives. You will partner directly with stakeholders — not just executing requests, but understanding business objectives and designing scalable, thoughtful solutions that enable growth. This opportunity will provide you with a broad skillset, allowing you to wear multiple hats and drive a diverse range of projects with significant runway to influence both our Finance and Revenue systems roadmaps. This full-time position reports to our Director, Systems Architecture and supports key Finance stakeholders in our Redwood City HQ office, as well as revenue team members across the globe. What you will do: - Own, maintain, and improve our ERP (NetSuite). - Own and support Finance with related financial systems including Coupa, Pigment, CaptivateIQ, Brex, Docusign, Avalara, and Expensify. - Act as the Finance systems administrator and technical SME (configurations, workflows, reporting, dashboards, and integrations), ensuring strong governance, internal controls, and data integrity across all finance systems. - Serve as a Salesforce Administrator and systems partner to Sales and Revenue. - Partner cross-functionally to scope requirements, prioritize initiatives, and deliver scalable solutions aligned with Finance and Revenue team objectives. - Lead larger Salesforce automation and process initiatives (e.g., lead-to-close workflows, opportunity management, approvals, and forecasting improvements). - Manage and optimize system integrations between Salesforce, NetSuite, CPQ, and other downstream systems. What skills and experience you’ll bring to BigPanda: - 5+ years of experience in business systems, finance systems, or RevOps roles. - Must have 3+ years of NetSuite experience (solution architect or developer experience strongly preferred). - Must have Salesforce administration experience, including workflow automation, process design, and system optimization. - Experience managing and optimizing integrations (e.g., Celigo or similar iPaaS tools). - Strong Business Analyst mindset—ability to partner closely with stakeholders across BigPanda, deeply understanding business needs, and translating them into scalable, well-architected system solutions. - Excellent communication skills, with the ability to influence stakeholders and guide decision-making rather than simply executing requests. - Adaptable, with the ability to prioritize multiple competing demands and thrive in a fast-paced, high-growth environment. - Play an instrumental role in our AI strategy and implementation. Experience contributing to or supporting AI-driven systems strategy initiatives. Preferred Qualifications: - CPQ and/or RevOps background. - Strong finance/accounting process knowledge. - Strong attention to detail and solutions-oriented. - Resourceful, hands-on, and comfortable operating in ambiguity. About Us: BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations. With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences. BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners. We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career. Our Benefits: - Competitive equity - Remote-first environment - Unlimited PTO - Twelve (12) paid holidays throughout the year - Comprehensive health benefits - #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents. - Financial planning services - Employee learning & development budget - Values-based recognition (quarterly and annually) - Social community & ERG programs - Dog friendly office - Lunches provided in office - Flexible work environment along with a work-from-home stipend to support remote work arrangements - Values-based culture Please note that visa sponsorship is not available for this position. Market competitive salary with an anticipated base compensation range of $144,500 - $170,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience. BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Note: BigPanda is an E-Verify Employer If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.