• You will respond to incoming customer messages via chat, phone calls, email and WhatsApp in a professional and courteous manner. • You will provide satisfactory solutions to customer inquiries, concerns, or issues. • You will create and follow up on tickets to ensure proper handling of customer requests. • You will escalate requests with courier partners to address customer requirements. • You will keep customer follow-up records up to date, including customer contact information, pickup tracking and open tickets. • You must have a thorough understanding of the customer’s current situation, primary couriers, rates, tickets and integrations they have used in order to provide service or resolve their issue. • You will develop strategies and solutions to address problems and incidents presented. • You will maintain regular communication with the Marketing, IT, Sales and Accounting departments to ensure clear communication and resolution of customer issues.

Job Purpose The Customer Service Representative reports to the Call Center Supervisor and provides effective and efficient service to customers and prospects on all services. The representative interacts with customers to provide primary or scripted information in response to routine inquiries about products and services. The representative may also handle and resolve general complaints. Responsibilities - Provide exceptional customer service, including verbal, nonverbal, and written communication, as outlined within the agreed quality standards. - Understand customers’ needs and determine the appropriate course of action in line with agreed Standard Operating Procedures (SOPs) and policies. - Maintain records of customer interactions or transactions; register new accounts; record details of inquiries, complaints, comments, and actions taken to resolve customer inquiries. - Processes/administers existing accounts (adding a vehicle or change of address). - May contact customers to respond to inquiries or to notify them of investigation results/updates. - Escalate unresolved customer grievances to a designated team member or department for further investigation. - Determine charges for services requested and transfer them to the appropriate department, if applicable. - Complete forms, change of address records, or discontinued services. - Provide customer services via telephone or person to provide information about products, services, order status, or grievances. - Contribute to overall department targets by achieving Key Performance Indicators (KPIs). - May perform other duties as assigned. Educational Requirements - High School Diploma or GED. Experience Requirements - 0–3-year customer service experience (Must successfully complete a computer literacy assessment) Travel Requirements - No travel required. Physical Requirements/Demands All requirements are subject to possible modification to reasonably accommodate individuals with a physical disability). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job. While performing the duties for this job, the employee may be required/subjected to: - Prolonged periods sitting at a desk, typing and working on a computer using repetitive motions. - Standing, walking, lifting, carrying, reaching, pushing, and pulling. - Must be able to lift 15 pounds at a time. Competencies - Communication - Express ideas and deliver comprehensible messages, structuring them clearly and transparently while listening actively and being empathetic. Influences and creates an impact on others and shows strong negotiating skill. - Teamwork - Work with other, adopting collaborative and positive relationships to achieve common goals. - Change - Accept, embrace, and drive change, and innovation while being open to difference approaches, ideas, and proposals. - Results - Meets or exceeds goals and objectives by adopting an agile, dynamic, efficient, cost-oriented approach, eagerness, and optimism to get the best results. - Leadership - Build and lead the team toward common results, positioning oneself as a leader and role model for guiding, inspiring, and driving the performance and development of team members while spearheading a positive environment. - Strategic Mindset - Anticipates situations in the market while embracing the company's/department's strategic vision and mission. Achieves internal and external customer loyalty by utilizing quality and suitable proposed solutions. Why Work with Us Emovis offers an excellent benefits package, including: - PTO (Paid Time Off) - Medical, Dental, & Vision Insurance - Holiday Pay - FSA, 401K plans Reward & Recognition We look after our talented teams, from market-competitive salaries to performance-based bonuses and flexible benefits packages. Be Part of Something Big What's more exciting than being at the forefront of one of the fastest-changing industries? Join our team and make your mark on the new global economy. Flexible Work Schedule Where possible, we'll help you work when you need to, because life happens. Everyone Has a Voice Innovation doesn't know hierarchy. We make sure everyone is heard, considered, and respected. Room to Grow Learning is built into every role here. You'll get mentorship and take ownership. Make Your Move Come for a tech job. Stay for a BD career. We support exploring new fields right under our roof. All-Inclusive Be yourself. That's who we're hiring. Our culture celebrates and supports the difference that makes each of us unique. It's how we build better products for the world...and career growth for you.

We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.  We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.  Ascend Learning's Nursing Category is fueled by a commitment to excellence as we support the full learning journey of future nurses. Our nursing brands — ATI, APEA, and NursingCE — offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. And we provide nursing education administrators and faculty with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding students' comprehension based on nearly two decades of data — including more than 12 million proctored assessments — that detail student learning and performance. The result is customers who are confident in their program offerings and positioned for healthy outcomes. WHAT YOU’LL DO The Customer Support Specialist is responsible for responding to customer inquiries regarding the organization's products or services via phone, email, and/or online chat. The role coordinates problem resolution with appropriate departments and informs customers of standard procedures or resolution of product problems on service issues. WHERE YOU’LL WORK This position offers flexibility of remote work within the United States. This position will cover the 9am-6pm CST hours with some Saturdays as well. HOW YOU’LL SPEND YOUR TIME - Provide prompt and effective responses to all incoming phone calls, emails, and live chats. - Ensure timely resolution of all customer issues and concerns. - Stay updated on the company's ever-changing range of products and services. - Collaborate with internal teams to provide necessary support and assistance. - Provide first level technical troubleshooting. - Identify and report unusual inquiry trends or system issues. - Fully document each interaction with customers. - Able to follow schedule and quickly communicate when out of schedule parameters. WHAT YOU’LL NEED - High School Graduate/GED Equivalent. Bachelor’s degree or equivalent preferred. - 1+ Year Customer Service experience in a call center environment. - Comfortable with basic technical troubleshooting and device management - A strong commitment to providing exceptional customer service and building positive relationships with customers, clients, and colleagues. - Outstanding verbal and written communication skills, with a particular focus on telephone communication - Exceptional attention to detail and a highly organized approach to tasks and responsibilities. - Advanced proficiency in using various Microsoft Office applications, enabling efficient and effective completion of tasks. - Ability to keep up in a fast-paced environment. - Technical troubleshooting ability. - Openness to learning new policy, products, additional responsibilities. BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

Branch is on a mission to make insurance more accessible, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we’re doing insurance the way it was meant to be. But we didn’t just create the insurance we’ve always wanted, we also created the company we’ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself. Branch has a preference for candidates in Ohio, but is open to candidates located in AZ, FL, GA, IL, IN, IA, KS, KY, MD, MI, MO, NV, NC, OH, PA, SC, SD, TN, TX, and WI. Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment visa at this time. Branch is remote first, with most Branchers choosing to work from home. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. We also have office space in Columbia and Concordia, Missouri as well as Forreston, Illinois. Once a year, the entire company gathers for “BranchFest”, a highlight of the year for many Branchers. About the role Our Member Support Team is committed to make it effortless for Branch's members to manage their policies through assistance via Phone, Chat, Email, and Text. Our Member Support team lives into Branch's "Roots", embracing our culture and focusing on the importance of getting our member’s backs. Through listening, problem solving, providing guidance for members to properly protect themselves through bundling and coverage counseling, as well as setting expectations on any follow-up items, our team works hard to create a lasting positive experience for each Branch member. Establishing and maintaining a sense of community for Branch's members is paramount. Each interaction that members have with Branch should be held to the highest standards resulting in a favorable resolution for all inquiries and needs. The Member Support Specialist is the most consistent touchpoint for Branch's members and is the standard bearer for our mission of creating and building community-based insurance. Key Responsibilities - Deliver empathetic, accurate support to members across phone, chat, email, and text channels. - Assist members with policy servicing, billing, and basic coverage inquiries using Branch systems and tools. - Serve as a trusted resource for members by listening actively, offering clear guidance for proper protection and coverage gaps, and setting appropriate expectations. - Follow established processes to resolve issues and escalate when appropriate to protect member experience and underwriting integrity. - Support underwriting accuracy by reviewing applications for completeness and flagging discrepancies.” - Maintain clear and complete documentation for all interactions, aligned with quality standards. - Surface recurring issues to your team lead or specialist groups for follow-up Skills, Knowledge, and Expertise - Possesses a Property and Casualty Insurance license - Is passionate about taking ownership, solving problems independently, and getting results - Can handle a high volume of inbound and outbound calls on a daily basis - Is tech savvy, detail-oriented, organized, flexible, and adaptable - Is curious, thoughtful, and can think through and address various problems in parallel - Loves connecting with people and has a solid track record of strong relationships - Is able to wear multiple hats and is a master multi-tasker - Thrives in a fast-paced environment - Has a strong sense of personal responsibility and is excited to be a member of a high performing team Why join us at Branch? We’re all about getting back to getting each other’s back - that means Branchers, too. So we provide benefits that let you work and live to your fullest. - Above-market salary - Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark. - Pay equity and transparency - Our pay isn’t just market-driven, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs. - Remote-first (with perks) - Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you’d like to join us in an office. - Flexible YouTime - We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation. - Employee stock options - You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow. - Medical, vision, dental - Get all the coverage you need for a healthy, happy life. - 401k and contribution matching - Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month. What to expect In light of recent hiring scams across the United States, here’s what the process will look like with Branch (so you know it’s us): - Please apply to open positions directly through our site. If you don’t see it here, then it shouldn’t exist on another job board. If you’re ever unsure about the legitimacy of a Branch job posting found on another site, please check the listings here to verify. - If you're selected to move onto the next phase of the hiring process, a member of our Branch talent team will reach out to you directly from the email domain @ourbranch.com to guide you through our process. - The process will include a number of interviews, which will all happen either over the phone or on video calls. - We will never ask for personal payment or require you to purchase equipment during our interview process. Always be sure to protect your personal information. Equal Employment Opportunity Employer At Branch, we are deeply committed to community. Branch is an Equal Employment Opportunity employer. All qualified applicants and/or employees will receive consideration for employment without regard to the individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.