Branch Financial, LLC

Role Description Branch's Agency Support Team is committed to making it effortless for Branch's Independent Agents to manage their clientele through assistance via Phone, Chat, and Email. Our team focuses on the importance of getting our agents' backs by: - Providing prompt, easy-to-understand support to independent agents via inbound and outbound calls, chat, and email. - Resolving standard servicing, billing, and technical questions using established workflows and tools. - Accurately interpreting policy language and escalating risk or underwriting concerns as needed. - Mastering the use of support systems (e.g., Staff, billing platforms) to complete agent requests efficiently. - Proactively surfacing feedback and insights to improve the agent experience and internal workflows. - Working collaboratively in a fast-paced, team-based environment while maintaining schedule and documentation standards. Qualifications - Current Property & Casualty license required. - A High School diploma or GED required. - 1-3 years of previous Customer Service experience required. - Ability to prioritize and multitask, including navigating through multiple business applications. - Self-driven and thrives in a remote environment. - Strong interpersonal and communication skills. - Tenacious problem solver. - Experience in a fast-paced contact center environment preferred. - Excellent communication skills that reflect an ability to present and receive feedback in a positive way. - Working knowledge of Google products, remote collaboration tools (Zoom/Slack). - Strong desire to connect with people and a track record of strong relationships. Requirements - Follow call flow and a structured chat flow to ensure efficient and engaging conversations. Benefits - Above-market salary—compensation that hits above the mark. - Pay equity and transparency—experience and performance drive your success. - Remote-first (with perks)—work from where you’re most comfortable. - Flexible YouTime—$1000 toward your next vacation after your first year. - Employee stock options—full-time employees are part-owners with stock options. - Medical, vision, dental—coverage for a healthy, happy life, with $150/month contribution to HSA. - 401k and contribution matching—Branch helps you get to retirement on time.

Branch is on a mission to make insurance more accessible, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we’re doing insurance the way it was meant to be. But we didn’t just create the insurance we’ve always wanted, we also created the company we’ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself. Branch has a preference for candidates in Ohio, but is open to candidates located in AZ, FL, GA, IL, IN, IA, KS, KY, MD, MI, MO, NV, NC, OH, PA, SC, SD, TN, TX, and WI. Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment visa at this time. Branch is remote first, with most Branchers choosing to work from home. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. We also have office space in Columbia and Concordia, Missouri as well as Forreston, Illinois. Once a year, the entire company gathers for “BranchFest”, a highlight of the year for many Branchers. About the role Our Member Support Team is committed to make it effortless for Branch's members to manage their policies through assistance via Phone, Chat, Email, and Text. Our Member Support team lives into Branch's "Roots", embracing our culture and focusing on the importance of getting our member’s backs. Through listening, problem solving, providing guidance for members to properly protect themselves through bundling and coverage counseling, as well as setting expectations on any follow-up items, our team works hard to create a lasting positive experience for each Branch member. Establishing and maintaining a sense of community for Branch's members is paramount. Each interaction that members have with Branch should be held to the highest standards resulting in a favorable resolution for all inquiries and needs. The Member Support Specialist is the most consistent touchpoint for Branch's members and is the standard bearer for our mission of creating and building community-based insurance. Key Responsibilities - Deliver empathetic, accurate support to members across phone, chat, email, and text channels. - Assist members with policy servicing, billing, and basic coverage inquiries using Branch systems and tools. - Serve as a trusted resource for members by listening actively, offering clear guidance for proper protection and coverage gaps, and setting appropriate expectations. - Follow established processes to resolve issues and escalate when appropriate to protect member experience and underwriting integrity. - Support underwriting accuracy by reviewing applications for completeness and flagging discrepancies.” - Maintain clear and complete documentation for all interactions, aligned with quality standards. - Surface recurring issues to your team lead or specialist groups for follow-up Skills, Knowledge, and Expertise - Possesses a Property and Casualty Insurance license - Is passionate about taking ownership, solving problems independently, and getting results - Can handle a high volume of inbound and outbound calls on a daily basis - Is tech savvy, detail-oriented, organized, flexible, and adaptable - Is curious, thoughtful, and can think through and address various problems in parallel - Loves connecting with people and has a solid track record of strong relationships - Is able to wear multiple hats and is a master multi-tasker - Thrives in a fast-paced environment - Has a strong sense of personal responsibility and is excited to be a member of a high performing team Why join us at Branch? We’re all about getting back to getting each other’s back - that means Branchers, too. So we provide benefits that let you work and live to your fullest. - Above-market salary - Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark. - Pay equity and transparency - Our pay isn’t just market-driven, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs. - Remote-first (with perks) - Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you’d like to join us in an office. - Flexible YouTime - We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation. - Employee stock options - You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow. - Medical, vision, dental - Get all the coverage you need for a healthy, happy life. - 401k and contribution matching - Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month. What to expect In light of recent hiring scams across the United States, here’s what the process will look like with Branch (so you know it’s us): - Please apply to open positions directly through our site. If you don’t see it here, then it shouldn’t exist on another job board. If you’re ever unsure about the legitimacy of a Branch job posting found on another site, please check the listings here to verify. - If you're selected to move onto the next phase of the hiring process, a member of our Branch talent team will reach out to you directly from the email domain @ourbranch.com to guide you through our process. - The process will include a number of interviews, which will all happen either over the phone or on video calls. - We will never ask for personal payment or require you to purchase equipment during our interview process. Always be sure to protect your personal information. Equal Employment Opportunity Employer At Branch, we are deeply committed to community. Branch is an Equal Employment Opportunity employer. All qualified applicants and/or employees will receive consideration for employment without regard to the individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Branch is on a mission to make insurance more accessible, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we’re doing insurance the way it was meant to be. But we didn’t just create the insurance we’ve always wanted, we also created the company we’ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself. Branch has a preference for candidates in Ohio, but is open to candidates located in AZ, FL, GA, IL, IN, IA, KS, KY, MD, MI, MO, NV, NC, OH, PA, SC, SD, TN, TX, and WI. Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment visa at this time. Branch is remote first, with most Branchers choosing to work from home. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. We also have office space in Columbia and Concordia, Missouri as well as Forreston, Illinois. Once a year, the entire company gathers for “BranchFest”, a highlight of the year for many Branchers. About the role With a strong commitment to innovation and excellence, we are seeking a dynamic and experienced Director of Accounting to lead our accounting department and ensure financial accuracy and compliance. As the Director of Accounting at Branch you will play a pivotal role in overseeing all accounting functions, driving financial excellence, and ensuring compliance within insurance industry regulations. Reporting to the Chief Financial Officer, you will manage a team of four direct reports and collaborate with various departments to maintain the financial health of our organization. The role will be primarily focused on supporting the system operations and design for Branch’s GAAP and Statutory accounting, facilitating audits, and supporting the development of automated processes within the department. The person filling this role will wear many hats and need to roll up their sleeves to be strategic while performing hands-on tasks. This is an opportunity to shape a function within a rapidly growing company, learn a broad range of skills rapidly, and immersively, and make an impact in a huge market. Key Responsibilities - Responsible for all aspects of accounting, including accounts payable, accounts receivable, billing, general ledger entries, bank reconciliation, credit card expense report reconciliation, cash applications, collections, and payroll. - Lead the development and publishing of Branch financial reports, and subsidiary entities including GAAP reporting, Statutory reporting, and Investor Reporting. - Provide strategic financial guidance to the executive team, aligning financial objectives with business strategy. - Identify opportunities for cost savings and revenue enhancement. - Develop and implement financial policies, procedures, and best practices to ensure efficient and accurate financial operations. - Prepare and present timely and accurate financial reports, including income statements, balance sheets, cash flow statements, and other financial performance metrics to regulators, dept of insurance, BOD, investors, and executive team. - Main point of contact for accounting vendors including: statutory accountants, external bookkeeping services, external tax accountants, and financial statement auditors. - Develop and oversee cross-departmental relationships to provide excellent support to the entire business as Branch continues to experience fast-paced growth. - Continuously evaluate and enhance accounting processes and systems to improve efficiency, accuracy, and productivity. - Oversee a growing team of analysts and managers who manage accounting and finance operations within bookkeeping, controllership, AP/AR processing, expense processing and financial reporting. - Implement best practices and automation where applicable. Skills, Knowledge, and Expertise [Please reference career phasing portal for skills, knowledge, and expertise. If changes are needed please consult with your HRBP to adjust framework skills.] - Bachelor's degree in Accounting, Finance, or a related field required. CPA required. - 5-8 years in accounting leadership roles within the P & C insurance industry required. - Proficiency in financial software, Netsuite, and ERP systems required. - Strong knowledge of accounting principles, financial regulations, and compliance standards. - Comfortable operating in a startup environment with a strong sense of ownership and accountability. - Excellent leadership and team management skills. - Exceptional analytical and problem-solving abilities. - Excellent communication skills, with the ability to articulate financial insights to both technical and non-technical stakeholders. - Detail-oriented mindset, with a commitment to accuracy and precision in financial analysis and reporting. Why join us at Branch? We’re all about getting back to getting each other’s back - that means Branchers, too. So we provide benefits that let you work and live to your fullest. - Above-market salary - Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark. - Pay equity and transparency - Our pay isn’t just market-driven, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs. - Remote-first (with perks) - Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you’d like to join us in an office. - Flexible YouTime - We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation. - Employee stock options - You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow. - Medical, vision, dental - Get all the coverage you need for a healthy, happy life. - 401k and contribution matching - Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month. What to expect In light of recent hiring scams across the United States, here’s what the process will look like with Branch (so you know it’s us): - Please apply to open positions directly through our site. If you don’t see it here, then it shouldn’t exist on another job board. If you’re ever unsure about the legitimacy of a Branch job posting found on another site, please check the listings here to verify. - If you're selected to move onto the next phase of the hiring process, a member of our Branch talent team will reach out to you directly from the email domain @ourbranch.com to guide you through our process. - The process will include a number of interviews, which will all happen either over the phone or on video calls. - We will never ask for personal payment or require you to purchase equipment during our interview process. Always be sure to protect your personal information. Equal Employment Opportunity Employer At Branch, we are deeply committed to community. Branch is an Equal Employment Opportunity employer. All qualified applicants and/or employees will receive consideration for employment without regard to the individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Branch is on a mission to make insurance more accessible, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we’re doing insurance the way it was meant to be. But we didn’t just create the insurance we’ve always wanted, we also created the company we’ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself. Branch has a preference for candidates in Ohio, but is open to candidates located in AZ, FL, GA, IL, IN, IA, KS, KY, MD, MI, MO, NV, NC, OH, PA, SC, SD, TN, TX, and WI. Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment visa at this time. Branch is remote first, with most Branchers choosing to work from home. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. We also have office space in Columbia and Concordia, Missouri as well as Forreston, Illinois. Once a year, the entire company gathers for “BranchFest”, a highlight of the year for many Branchers. About the role The Finance Analyst plays a key role in supporting the Finance team through data analysis, reporting, and dashboard development focused on the Mutuals insurance portfolio. Reporting to the Finance Manager, this role collaborates closely with cross-functional teams to analyze exposure, production, profitability, and loss metrics and provide insights that support data-driven decision-making. The individual contributor should possess strong analytical, communication, and technical skills to effectively support the team’s reporting and analysis needs. Key Responsibilities - Support the Finance team in analyzing the performance and profitability of the Mutuals insurance portfolio through data analysis, reporting, and dashboard development. - Develop and maintain dashboards and reporting tools using data visualization software to monitor exposure, production, profitability, and loss metrics across the business. - Assist in the preparation and delivery of accurate and timely recurring reports that provide insights into portfolio performance and operational trends. - Analyze insurance data to identify patterns, trends, and drivers impacting business performance, and communicate insights to support data-driven decision making. - Conduct ad-hoc analysis and investigative reporting to support business initiatives, answer key performance questions, and provide insights to leadership. - Collaborate with cross-functional teams including the finance, product, and data teams to gather relevant data and ensure consistent and reliable reporting. Skills, Knowledge, and Expertise [Please reference career phasing portal for skills, knowledge, and expertise. If changes are needed please consult with your HRBP to adjust framework skills.] - Bachelor's degree in finance, accounting, or a related field. - 1-3 years of experience in financial analysis, data analytics, or a similar role. - Strong analytical skills and proficiency in financial analysis tools, such as Excel and data visualization software, for monthly and quarterly reporting. - Basic knowledge of SQL for querying and analyzing data is a plus. - Understanding of financial reporting concepts, including P&L analysis, revenue and expense drivers, and profitability assessment. - Detail-oriented mindset with a commitment to accuracy in financial reporting and analysis for monthly and quarterly reporting deliverables. - Ability to work collaboratively in cross-functional teams and establish strong working relationships to meet monthly and quarterly reporting deadlines. - Self motivating with a proven track record of prioritizing work and managing multiple projects, in addition to daily workload. - Ability to work independently and manage ambiguity. - Strong oral and written communication skills. - Instinctually identify opportunities and create data-supported solutions. Why join us at Branch? We’re all about getting back to getting each other’s back - that means Branchers, too. So we provide benefits that let you work and live to your fullest. - Above-market salary - Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark. - Pay equity and transparency - Our pay isn’t just market-driven, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs. - Remote-first (with perks) - Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you’d like to join us in an office. - Flexible YouTime - We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation. - Employee stock options - You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow. - Medical, vision, dental - Get all the coverage you need for a healthy, happy life. - 401k and contribution matching - Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month. What to expect In light of recent hiring scams across the United States, here’s what the process will look like with Branch (so you know it’s us): - Please apply to open positions directly through our site. If you don’t see it here, then it shouldn’t exist on another job board. If you’re ever unsure about the legitimacy of a Branch job posting found on another site, please check the listings here to verify. - If you're selected to move onto the next phase of the hiring process, a member of our Branch talent team will reach out to you directly from the email domain @ourbranch.com to guide you through our process. - The process will include a number of interviews, which will all happen either over the phone or on video calls. - We will never ask for personal payment or require you to purchase equipment during our interview process. Always be sure to protect your personal information. Equal Employment Opportunity Employer At Branch, we are deeply committed to community. Branch is an Equal Employment Opportunity employer. All qualified applicants and/or employees will receive consideration for employment without regard to the individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Branch is on a mission to make insurance more accessible, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we’re doing insurance the way it was meant to be. But we didn’t just create the insurance we’ve always wanted, we also created the company we’ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself. Branch has a preference for candidates in Ohio, but is open to candidates located in AZ, FL, GA, IL, IN, IA, KS, KY, MD, MI, MO, NV, NC, OH, PA, SC, SD, TN, TX, and WI. Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment visa at this time. Branch is remote first, with most Branchers choosing to work from home. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. We also have office space in Columbia and Concordia, Missouri as well as Forreston, Illinois. Once a year, the entire company gathers for “BranchFest”, a highlight of the year for many Branchers. About the role The Business Insights Senior Finance Specialist uses data and analytics to drive profitable policy and premium growth at Branch. Partnering closely with the Distribution, Marketing, Underwriting, and Product teams, this role uncovers trends, evaluates performance, identifies growth opportunities, and supports strategic initiatives. The ideal candidate combines strong analytical skills with business acumen and clear communication to turn complex data into actionable recommendations. Key Responsibilities - Analyze sales and policy performance across key dimensions including distribution channels, agent performance, and customer segments - Perform deep-dive analysis to evaluate the impact of strategic initiatives, distribution changes, and market conditions - Develop and maintain forecasting and performance models to support planning and strategic initiatives - Develop scalable reports and dashboards to monitor key performance indicators (KPIs) - Translate complex data into clear recommendations that influence strategy and drive results - Stay informed on emerging analytics techniques, tools, and industry best practices Skills, Knowledge, and Expertise [Please reference career phasing portal for skills, knowledge, and expertise. If changes are needed please consult with your HRBP to adjust framework skills.] - Bachelor’s degree in Finance, Economics, Statistics, Data Science, or another quantitative field. Master's degree or professional certification (e.g., CFA, CPA) preferred - 5+ years of experience in business analytics, financial analysis, or business intelligence, preferably within insurance or financial services - Strong analytical and quantitative skills with experience working with large datasets, identifying key business drivers, and translating analysis into actionable insights and recommendations - Proficiency in SQL, advanced Excel, and Google Sheets for data analysis - Experience using business intelligence and visualization tools (e.g., Sigma, Tableau, Power BI) to build scalable reports and dashboards for stakeholders - Experience developing forecasting models, performing trend and performance analysis, and supporting business planning or strategic initiatives through data-driven analysis - Excellent communication and collaboration skills, with the ability to present complex findings clearly, influence cross-functional stakeholders, and manage multiple priorities - Strong problem-solving skills and attention to detail, with a commitment to delivering high-quality work in a fast-paced environment - Ability to work both independently and collaboratively in a cross-functional team setting Why join us at Branch? We’re all about getting back to getting each other’s back - that means Branchers, too. So we provide benefits that let you work and live to your fullest. - Above-market salary - Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark. - Pay equity and transparency - Our pay isn’t just market-driven, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs. - Remote-first (with perks) - Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you’d like to join us in an office. - Flexible YouTime - We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation. - Employee stock options - You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow. - Medical, vision, dental - Get all the coverage you need for a healthy, happy life. - 401k and contribution matching - Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month. What to expect In light of recent hiring scams across the United States, here’s what the process will look like with Branch (so you know it’s us): - Please apply to open positions directly through our site. If you don’t see it here, then it shouldn’t exist on another job board. If you’re ever unsure about the legitimacy of a Branch job posting found on another site, please check the listings here to verify. - If you're selected to move onto the next phase of the hiring process, a member of our Branch talent team will reach out to you directly from the email domain @ourbranch.com to guide you through our process. - The process will include a number of interviews, which will all happen either over the phone or on video calls. - We will never ask for personal payment or require you to purchase equipment during our interview process. Always be sure to protect your personal information. Equal Employment Opportunity Employer At Branch, we are deeply committed to community. Branch is an Equal Employment Opportunity employer. All qualified applicants and/or employees will receive consideration for employment without regard to the individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Branch is on a mission to make insurance more accessible, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we’re doing insurance the way it was meant to be. But we didn’t just create the insurance we’ve always wanted, we also created the company we’ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself. This specific position has a preference for candidates in Columbus, Ohio. Generally, Branch has a preference for candidates in Ohio, but is open to candidates located in AZ, FL, GA, IL, IN, IA, KS, KY, MD, MI, MO, NV, NC, OH, PA, SC, SD, TN, TX, and WI. Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment visa at this time. Branch is remote first, with most Branchers choosing to work from home. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. We also have office space in Columbia and Concordia, Missouri as well as Forreston, Illinois. Once a year, the entire company gathers for “BranchFest”, a highlight of the year for many Branchers. About the role As a growing and dynamic organization, we rely heavily on our technology infrastructure to empower our distributed workforce. Our IT team is committed to providing a secure, efficient, and seamless computing experience for all employees. We are seeking a highly skilled and proactive Senior End-User Computing & Network Engineer to enhance our device management capabilities and ensure robust network connectivity across our remote offices. The Opportunity: As the Senior End User Computing & Network Engineer, you will be a key technical leader within our IT department, reporting directly to the Head of IT. You will be responsible for the entire lifecycle management of our end-user device fleet, driving automation and efficiency in provisioning and deprovisioning processes. Beyond end-user devices, you will also play a critical role in managing and maintaining the network infrastructure that underpins our remote office operations. This role requires a blend of deep technical expertise, strategic thinking in automation, and hands-on operational management. Key Responsibilities End User Device Management (EUDM) Strategy & Automation: Manage the full lifecycle of end-user computing devices (laptops, desktops, mobile devices) for Windows, macOS Manage automated solutions for device provisioning (Zero-Touch Deployment), configuration, patching, software deployment, and deprovisioning. Manage Mobile Device Management (MDM) and Unified Endpoint Management (UEM) solutions (e.g., Intune, Jamf). Create and maintain standardized device configuration profiles and application packages. Ensure all end-user devices are secure, compliant with company policies, and up-to-date with security patches and software updates. Manage and optimize device inventory, asset tracking, and software license management. End User Device Management (EUDM) Strategy & Automation: Manage the full lifecycle of end-user computing devices (laptops, desktops, mobile devices) for Windows, macOS Manage automated solutions for device provisioning (Zero-Touch Deployment), configuration, patching, software deployment, and deprovisioning. Manage Mobile Device Management (MDM) and Unified Endpoint Management (UEM) solutions (e.g., Intune, Jamf). Create and maintain standardized device configuration profiles and application packages. Ensure all end-user devices are secure, compliant with company policies, and up-to-date with security patches and software updates. Manage and optimize device inventory, asset tracking, and software license management. Remote Office Network Infrastructure: Oversee configuration and maintenance of network infrastructure in our remote offices. Manage and troubleshoot network devices, including routers, switches, firewalls, and Wi-Fi access points (e.g., Cisco Meraki, Ubiquiti, FortiGate). Configure and maintain VPN solutions for secure remote access and site-to-site connectivity. Monitor network performance and availability, proactively identifying and resolving issues to ensure optimal uptime and user experience. Implement and enforce network security policies, including access control, intrusion detection/prevention, and segmentation. Remote Office Network Infrastructure: Oversee configuration and maintenance of network infrastructure in our remote offices. Manage and troubleshoot network devices, including routers, switches, firewalls, and Wi-Fi access points (e.g., Cisco Meraki, Ubiquiti, FortiGate). Configure and maintain VPN solutions for secure remote access and site-to-site connectivity. Monitor network performance and availability, proactively identifying and resolving issues to ensure optimal uptime and user experience. Implement and enforce network security policies, including access control, intrusion detection/prevention, and segmentation. Operational Excellence & Support: Act as an escalation point for complex end-user computing, collaboration platforms, and network-related issues, providing expert troubleshooting and resolution. Develop and maintain comprehensive documentation for all EUDM and network configurations, processes, and procedures. Implement monitoring and alerting systems to proactively identify issues before they impact users. Contribute to the development and enforcement of IT policies, standards, and best practices. Maintain network documentation and Standard Operationg Procedures (SOPs) . Operational Excellence & Support: Act as an escalation point for complex end-user computing, collaboration platforms, and network-related issues, providing expert troubleshooting and resolution. Develop and maintain comprehensive documentation for all EUDM and network configurations, processes, and procedures. Implement monitoring and alerting systems to proactively identify issues before they impact users. Contribute to the development and enforcement of IT policies, standards, and best practices. Maintain network documentation and Standard Operationg Procedures (SOPs) . Security & Compliance: Implement endpoint protection, data encryption, and network security controls. Handle MSSP escalations Ensure all EUDM and network configurations adhere to relevant security frameworks and compliance requirements. Participate in security audits and provide evidence of controls as required. Security & Compliance: Implement endpoint protection, data encryption, and network security controls. Handle MSSP escalations Ensure all EUDM and network configurations adhere to relevant security frameworks and compliance requirements. Participate in security audits and provide evidence of controls as required. Skills, Knowledge, and Expertise Experience: 3+ years of hands-on experience in IT in all remote tech start-up environments, with a strong focus on end-user computing and network management. Proven expertise in automating device provisioning and deprovisioning workflows for Windows and macOS environments. Experience with at least one major MDM/UEM solution (e.g., Microsoft Intune, Jamf Pro). Experience with collaboration platforms such as Google Workspace, Slack, and Zoom. Solid experience managing and configuring network hardware (routers, switches, firewalls, WAPs) from vendors like Cisco Meraki, Ubiquiti, FortiNet, or equivalent. Experience with Identity and Access Management (IAM) in relation to devices (e.g., Azure AD, Okta, Active Directory). Experience with scripting languages (e.g., PowerShell, Bash, Python) for automation. Experience: 3+ years of hands-on experience in IT in all remote tech start-up environments, with a strong focus on end-user computing and network management. Proven expertise in automating device provisioning and deprovisioning workflows for Windows and macOS environments. Experience with at least one major MDM/UEM solution (e.g., Microsoft Intune, Jamf Pro). Experience with collaboration platforms such as Google Workspace, Slack, and Zoom. Solid experience managing and configuring network hardware (routers, switches, firewalls, WAPs) from vendors like Cisco Meraki, Ubiquiti, FortiNet, or equivalent. Experience with Identity and Access Management (IAM) in relation to devices (e.g., Azure AD, Okta, Active Directory). Experience with scripting languages (e.g., PowerShell, Bash, Python) for automation. Skills: Solid understanding of networking concepts (TCP/IP, VLANs, routing protocols, VPNs, Wi-Fi standards). Strong diagnostic and troubleshooting skills for complex endpoint and network issues. Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences. Strong organizational skills and attention to detail. Ability to work independently, manage multiple priorities, and meet deadlines. Proactive, problem-solving mindset with a focus on continuous improvement. Skills: Solid understanding of networking concepts (TCP/IP, VLANs, routing protocols, VPNs, Wi-Fi standards). Strong diagnostic and troubleshooting skills for complex endpoint and network issues. Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences. Strong organizational skills and attention to detail. Ability to work independently, manage multiple priorities, and meet deadlines. Proactive, problem-solving mindset with a focus on continuous improvement. Attributes: A passion for automation and efficiency. Customer-focused with a commitment to providing an excellent user experience. Collaborative team player who enjoys sharing knowledge and learning from others. Adaptable and comfortable working in a fast-paced, evolving technical environment. Attributes: A passion for automation and efficiency. Customer-focused with a commitment to providing an excellent user experience. Collaborative team player who enjoys sharing knowledge and learning from others. Adaptable and comfortable working in a fast-paced, evolving technical environment. Education & Certifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Relevant industry certifications (e.g., CompTIA Network+, CCNA, Microsoft Certified: Modern Desktop Administrator Associate, Jamf Certified Admin) are highly desirable. Why join us at Branch? Education & Certifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Relevant industry certifications (e.g., CompTIA Network+, CCNA, Microsoft Certified: Modern Desktop Administrator Associate, Jamf Certified Admin) are highly desirable. Why join us at Branch? We’re all about getting back to getting each other’s back - that means Branchers, too. So we provide benefits that let you work and live to your fullest. Above-market salary - Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark. Pay equity and transparency - Our pay isn’t just market-driven, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs. Remote-first (with perks) - Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you’d like to join us in an office. Flexible YouTime - We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation. Employee stock options - You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow. Medical, vision, dental - Get all the coverage you need for a healthy, happy life. 401k and contribution matching - Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month. What to expect In light of recent hiring scams across the United States, here’s what the process will look like with Branch (so you know it’s us): Please apply to open positions directly through our site. If you don’t see it here, then it shouldn’t exist on another job board. If you’re ever unsure about the legitimacy of a Branch job posting found on another site, please check the listings here to verify. If you're selected to move onto the next phase of the hiring process, a member of our Branch talent team will reach out to you directly from the email domain @ ourbranch.com to guide you through our process. The process will include a number of interviews, which will all happen either over the phone or on video calls. We will never ask for personal payment or require you to purchase equipment during our interview process. Always be sure to protect your personal information. Equal Employment Opportunity Employer At Branch, we are deeply committed to community. Branch is an Equal Employment Opportunity employer. All qualified applicants and/or employees will receive consideration for employment without regard to the individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.