• Design, build and operate our AWS- and Kubernetes-based platform • Own one or more areas and act as the go-to person in the team • Operate production AWS environments and Kubernetes clusters • Maintain observability stack: Metrics, Logs, Traces, Instrumentation • Define SLOs, dashboards and alerting for teams • Work on Kubernetes networking, Ingress controllers and traffic routing • Build and maintain Terraform modules for AWS and Kubernetes • Support connectivity between cloud and on-prem systems • Participate in design reviews, incident reviews and on-call.

• Own and improve the reliability, performance, and scalability of API services in production. • Troubleshoot and resolve P1/P2 production incidents end-to-end, analyzing issues across application, infrastructure, and integrations. • Work closely with API developers to identify and address reliability issues and application-level security vulnerabilities in service design and implementation. • Contribute targeted code-level or configuration fixes to resolve issues and prevent recurrence. • Participate in root cause analysis (RCA) and drive durable, long-term fixes. • Improve API resilience through patterns such as timeouts, retries, circuit breakers, and graceful degradation. • Establish and enhance observability and service health metrics, including logs, metrics, traces, and SLOs, using Datadog and Splunk. • Define and monitor SLAs/SLOs for API performance and availability. • Work with API Gateway and ALB/NLB for traffic management, routing, and system reliability. • Contribute to CI/CD pipelines using Jenkins to ensure safe and consistent deployments. • Contribute to disaster recovery readiness and system resilience planning. • Collaborate across engineering teams to improve system design and operational readiness. • Participate in an on-call rotation for critical incidents (P1/P2).

• Build the automation tools that ensure our internal and external customers receive resources quickly and painlessly while making our team’s lives easier • Work closely with engineering teams to deliver a high quality product to our customers that meets all of their needs • Aim for at least 99.9% uptime across all of our managed customers • Work on several major projects including automating parts of our infrastructure, creating new monitors and alerts, creating new tooling for both team consumption and company consumption, etc. • Take ownership of Lucidworks’ company-wide cloud-first initiative by making the onboarding process for new customers as smooth as possible for them.

• Build the automation tools that ensure our internal and external customers receive resources quickly and painlessly while making our team’s lives easier • Work closely with engineering teams to deliver a high quality product to our customers that meets all of their needs • Aim for at least 99.9% uptime across all of our managed customers • Work on several major projects including automating parts of our infrastructure, creating new monitors and alerts, creating new tooling for both team consumption and company consumption, etc. • Take ownership of Lucidworks’ company-wide cloud-first initiative by making the onboarding process for new customers as smooth as possible for them.