Die Baubranche ist einer der größten Wirtschaftszweige der Welt – und steht vor dem größten Umbruch ihrer Geschichte. Wir bei Flexxter treiben diesen Wandel an. Wir entwickeln KI-gestützte Baumanagement-Software, die Bauunternehmern, Architekten und Immobilienentwicklern hilft, komplexe Projekte zu automatisieren und effizienter zu steuern. Wir sind kein schwerfälliger Konzern, sondern ein agiles Tech-Unternehmen aus Hannover. Um unser Wachstum zu managen, suchen wir jemanden, der Lust hat, unsere B2B-Kunden erfolgreich zu machen und dabei tief in die Welt von SaaS und KI einzutauchen. Aufgaben Du bist nicht im Call-Center, sondern der strategische Partner unserer Nutzer. Dein Ziel: Die Kunden sollen unsere Funktionen und unser Produkt verstehen und lieben lernen. - Onboarding & Consulting: Du begleitest neue Kunden (Architekten, Bauleiter, Bauunternehmen) beim Start und zeigst ihnen, wie Flexxter ihre Prozesse digitalisiert. - Customer Success: Du bist proaktiv. Du wartest nicht nur auf Fragen, sondern gehst auf Kunden zu, um sicherzustellen, dass sie das volle Potenzial der Software nutzen. - Problemlöser: Wenn es mal hakt, bist du der erste Ansprechpartner (per Chat, Mail oder Video-Call) und findest schnelle Lösungen. - Produkt-Mitgestaltung: Du bist das Ohr am Markt. Das Feedback, das du sammelst, fließt direkt in die Entwicklung unserer neuen Features ein. Qualifikation Wir suchen Persönlichkeit und die richtige Einstellung für große Erfolge, keine lückenlosen Lebensläufe. - Digital Mindset: Du begeisterst dich für neue Technologien, Apps und KI. Du musst nicht programmieren können, aber verstehen, wie Software funktioniert. - Kommunikationstalent: Du triffst den richtigen Ton - egal ob du mit einem tech-affinen Architekten oder einem pragmatischen Bauleiter sprichst. - Struktur: Auch wenn drei Kunden gleichzeitig etwas wollen, behältst du den kühlen Kopf. - Background: Ein Studium (BWL, Bauing, Architektur, Kommunikation) ist hilfreich, aber kein Muss. Auch als Quereinsteiger bist du willkommen, wenn du schnell lernst. - Sprache: Du sprichst und schreibst exzellentes Deutsch und hast gute Englischkenntnisse Benefits Wir bieten dir ein Umfeld, das Spaß macht und deine Karriere beschleunigt. - Top-Location & Community: Wir arbeiten in einer wunderschönen Villa direkt an der Eilenriede. Du bist umgeben von einer jungen Startup-Community - perfekt zum Netzwerken beim Kaffee oder kalten Getränken. - Freiheit & Remote: Wir vertrauen dir. Ob Home-Office in Hannover oder mal eine Woche Workation aus dem Ausland - solange die Ergebnisse stimmen, bist du frei. - Die KI-Lernkurve: Du lernst hautnah, wie man ein KI-Start-up aufbaut. Du arbeitest direkt mit dem Gründer und dem Core-Team zusammen. - Team-Spirit: Wir arbeiten viel digital, aber bei unseren monatlichen Teammeetings kommen alle zusammen - für Updates, Austausch und gute Pizza. - Ausstattung: Du bekommst modernes Equipment (Laptop & Co.), damit das Arbeiten reibungslos läuft. Wir suchen jemanden, der etwas bewegen will. Wenn du Lust auf Start-up-Feeling in einer schönen Location hast und die Digitalisierung am Bau vorantreiben willst, dann passen wir zusammen. Spar dir das formelle Anschreiben. Schick mir einfach deinen Lebenslauf und schreib uns in 3-4 Sätzen, warum genau du der perfekte Fit für die Stelle bist. Wir freuen uns darauf, von dir zu hören!

You will be able to work from your home location within the United States 2-4 yrs of Leadership Exp a Must Have Rev Cycle Billing, Verifications and Collections a Plus Working Knowledge of Epic / Waystar Applications Nice To Have PURPOSE AND SCOPE: Support enterprise level process improvement and standardization across the revenue cycle organization. The Senior Specialist will collaborate across the Revenue Cycle Organization, corporate, legal, compliance, and the revenue centers to identify and document best in class processes, implement processes through trainings and communication, and ensure they are being followed through the development and roll out of policies & procedures. The Senior Specialist will be responsible for supporting Revenue Cycle Transformation Program by participating and driving process improvement/re-design initiatives including system implementation and re-engineering. The position will be responsible for providing support and driving solution through development of process flow, analytics and communication material. PRINCIPAL DUTIES AND RESPONSIBILITIES: - Collaborates with Revenue Center employees, and Revenue Cycle Transformation Program to document end-to-end processes into fully functional procedures to be used across the revenue cycle - Provide assistance and review the work of junior level specialists with more complex tasks that require a higher level of understanding of functions. - Works closely with the Revenue Cycle Program team leaders to support process re-design through analytics, research, and presentation development - Collaborates with legal, compliance, corporate and Revenue Cycle Program to identify improvements or changes to be adopted across revenue cycle - Facilitates review of draft policy and procedures, and solicits feedback from divisional leadership, internal controls, legal and other applicable parties on all new policies and procedures. - Assists in the development of roll out/ implementation plans, including training materials so that new processes/procedures are clearly understood by the Revenue Centers. - Acts as a liaison between Revenue Centers and Corporate functions, so that all parties' questions and concerns are understood and addressed. - Perform quality assurance checks to ensure procedures are adhered to; identify training opportunities within the revenue centers. - Ensure all documents are posted to Revenue Cycle Connect (Confluence), reviewed and updated timely. - Assist with other Revenue Cycle Program projects or assignments as requested or needed. - System enhancements initiatives. - Other duties as assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. PHYSICAL DEMANDS AND WORKING CONDITIONS: - The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION: - Bachelor's Degree required EXPERIENCE AND REQUIRED SKILLS: - 5+ year's healthcare revenue cycle experience. - Excellent written and verbal communication skills. - Proven ability to drive results. - Knowledge of concepts, practices and procedures of revenue cycle, finance and accounting. - Strong working knowledge of Windows-based software applications (i.e., Word, PowerPoint). - Self-starter, independent thinker and collaborative team player. - Good interpersonal skills and team oriented. - Well organized and detail oriented. - Positive attitude, enthusiastic and energetic. - The ability to multi-task and manage multiple projects at one time. - Knowledge of end-to-end revenue cycle processes and understanding of healthcare terminology. Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws. If your location allows for pay/benefit transparency, please click the link below to request further information on this position. Pay Transparency Request Form Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors

We are seeking a Manager of Digital Customer Success and Enablement to lead and scale our customer education and digital customer success programs. This role will be responsible for building scalable strategies that drive product adoption, customer engagement, and long-term value realization across our customer base. The Manager will oversee our customer education initiatives, digital engagement strategy, and product-focused Customer Success SMEs, ensuring customers have the resources, knowledge, and guidance needed to successfully adopt and expand use of our product suite. This role partners closely with Customer Success, Marketing, Product, and Sales to design digital programs and enablement experiences that support customers at scale, particularly across SMB and mid-market segments, while complementing high-touch customer success engagement. Requirements - Customer Education & Enablement - Lead the strategy and execution of our customer education and training programs. - Manage the customer enablement specialist responsible for developing and delivering training content and learning experiences. - Develop scalable education programs including: - On-demand learning - Live and recorded training sessions - Webinars and workshops - Knowledge base content and documentation - Ensure customers can quickly gain product proficiency and realize value across the product suite. - Digital Customer Success Programs - Define and implement a digital customer success strategy to support onboarding, adoption, engagement, and retention at scale. - Build digital lifecycle programs that guide customers through key milestones in the customer journey. - Design scalable touchpoints including: - Automated campaigns - In-app messaging and guidance - Digital check-ins and product updates - Monitor engagement metrics and continuously optimize programs to improve customer outcomes. - Product Adoption & Customer Value - Partner with Product and Customer Success teams to translate product capabilities into adoption programs and educational content. - Drive awareness and usage of new features through targeted digital campaigns and training initiatives. - Develop resources that help customers expand their use of the platform and achieve business outcomes. - Product Subject Matter Experts - Manage a team of product-focused CSMs or subject matter experts who support adoption and customer success across key products. - Ensure SMEs contribute to: - Customer education content - Adoption programs - Internal knowledge sharing - Support for complex product use cases - Partner with Product teams to ensure new releases are supported by clear customer guidance and enablement. - Digital Campaigns & Cross-Functional Collaboration - Collaborate with Marketing to develop targeted digital campaigns that drive product engagement and customer success outcomes. - Work with Customer Success leadership to align digital programs with broader CS strategies. - Partner with Sales and Product teams to ensure consistent messaging and enablement throughout the customer lifecycle. - Customer Retention & Growth - Develop scalable programs designed to improve retention and expansion within SMB and scaled customer segments. - Identify adoption gaps or churn risk signals and implement proactive digital interventions. - Use customer data and product insights to inform education and engagement strategies. Qualifications - 5+ years of experience in Customer Success, Customer Education, Digital Customer Success, or Customer Experience roles - Experience developing customer training or education programs - Experience building or managing digital customer engagement programs - Strong collaboration experience working with Marketing, Product, and Customer Success teams - Data-driven approach to measuring customer engagement and adoption - Experience managing customer enablement teams or product specialists - Background in B2B SaaS or technology platforms - Experience supporting SMB or scaled customer segment - Familiarity with customer success, learning management, or product adoption platforms Success Metrics Success in this role will be measured by: - - Customer product adoption and engagement - Participation and effectiveness of customer education programs - Retention and expansion within SMB and scaled customer segments - Digital program engagement (training completion, campaign performance, feature adoption) - Reduction in time-to-value for new customers

We are seeking a Manager of Digital Customer Success and Enablement to lead and scale our customer education and digital customer success programs. This role will be responsible for building scalable strategies that drive product adoption, customer engagement, and long-term value realization across our customer base. The Manager will oversee our customer education initiatives, digital engagement strategy, and product-focused Customer Success SMEs, ensuring customers have the resources, knowledge, and guidance needed to successfully adopt and expand use of our product suite. This role partners closely with Customer Success, Marketing, Product, and Sales to design digital programs and enablement experiences that support customers at scale, particularly across SMB and mid-market segments, while complementing high-touch customer success engagement. Requirements - Customer Education & Enablement - Lead the strategy and execution of our customer education and training programs. - Manage the customer enablement specialist responsible for developing and delivering training content and learning experiences. - Develop scalable education programs including: - On-demand learning - Live and recorded training sessions - Webinars and workshops - Knowledge base content and documentation - Ensure customers can quickly gain product proficiency and realize value across the product suite. - Digital Customer Success Programs - Define and implement a digital customer success strategy to support onboarding, adoption, engagement, and retention at scale. - Build digital lifecycle programs that guide customers through key milestones in the customer journey. - Design scalable touchpoints including: - Automated campaigns - In-app messaging and guidance - Digital check-ins and product updates - Monitor engagement metrics and continuously optimize programs to improve customer outcomes. - Product Adoption & Customer Value - Partner with Product and Customer Success teams to translate product capabilities into adoption programs and educational content. - Drive awareness and usage of new features through targeted digital campaigns and training initiatives. - Develop resources that help customers expand their use of the platform and achieve business outcomes. - Product Subject Matter Experts - Manage a team of product-focused CSMs or subject matter experts who support adoption and customer success across key products. - Ensure SMEs contribute to: - Customer education content - Adoption programs - Internal knowledge sharing - Support for complex product use cases - Partner with Product teams to ensure new releases are supported by clear customer guidance and enablement. - Digital Campaigns & Cross-Functional Collaboration - Collaborate with Marketing to develop targeted digital campaigns that drive product engagement and customer success outcomes. - Work with Customer Success leadership to align digital programs with broader CS strategies. - Partner with Sales and Product teams to ensure consistent messaging and enablement throughout the customer lifecycle. - Customer Retention & Growth - Develop scalable programs designed to improve retention and expansion within SMB and scaled customer segments. - Identify adoption gaps or churn risk signals and implement proactive digital interventions. - Use customer data and product insights to inform education and engagement strategies. Qualifications - 5+ years of experience in Customer Success, Customer Education, Digital Customer Success, or Customer Experience roles - Experience developing customer training or education programs - Experience building or managing digital customer engagement programs - Strong collaboration experience working with Marketing, Product, and Customer Success teams - Data-driven approach to measuring customer engagement and adoption - Experience managing customer enablement teams or product specialists - Background in B2B SaaS or technology platforms - Experience supporting SMB or scaled customer segment - Familiarity with customer success, learning management, or product adoption platforms Success Metrics Success in this role will be measured by: - - Customer product adoption and engagement - Participation and effectiveness of customer education programs - Retention and expansion within SMB and scaled customer segments - Digital program engagement (training completion, campaign performance, feature adoption) - Reduction in time-to-value for new customers