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Plataforma #1 de Onboarding (cadastro, homologação e DDI), gestão de risco e performance de fornecedores.
Junior Support Analyst
Location
Brazil
Posted
70 days ago
Salary
0
Seniority
Junior
Job Description
Junior Support Analyst
Gedanken - GCertifica
• Diagnose and resolve advanced platform issues; • Provide clear, prompt, and efficient support to users; • Log incidents in detail, contributing to the knowledge base; • Report bugs, validate fixes, and coordinate with technical teams; • Identify patterns, improvement opportunities, and preventive actions; • Support the team's growth and promote customer service best practices.
Job Requirements
- Solid experience in technical support;
- Excellent communication skills and analytical ability;
- Organized, autonomous, and with a systemic (holistic) view;
- Customer- and solution-oriented.
- Preferred qualifications:
- Experience with WhatsApp/online chat support;
- Knowledge of Zendesk;
- Experience with SaaS or complex platforms.
Benefits
- Meal allowance (VR) | Flexible food allowance (VA)
- Health and dental insurance
- TotalPass
- Day off on your birthday
- Profit-sharing (PLR) according to current policy
- 3-Year Passport: Round-trip ticket to any destination worldwide after three years with the company — a reward for long-term team members (subject to current policy).
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