Job Description The Bilingual Specialist will provide support in the acquisition and retention of customers in all market segments (group, federal and individual) by ensuring the quality translation of communications and marketing/educational materials into Spanish, establishing and maintaining BCBSNC terminology/translation database and leading and participating in Spanish enrollment meetings and community events. - Translates and/or transcreates language for marketing materials, member guides, member letters, automated message scripts and educational materials from English into Spanish. Interacts enterprise-wide to provide necessary translations. - Makes proactive recommendations on additional materials that should be translated. - Ensures consistent language and cultural sensitivity across all materials produced in Spanish. - Establishes and maintains the BCBSNC vocabulary/terminology database in the translation software. - Serves as the subject matter expert/lead on the translation process, software tool and logistics and details in all aspects of assigned programs. - Leads and supports open enrollment meetings and community outreach events. . - Identifies, analyzes and understands target audiences and their specific program or project needs to develop effective solutions for those audiences. - Manages overall project development, including project schedules, work assignments, budgets and reports. - Manages vendor relationships on behalf of the company as assigned. - Analyzes and improves customer satisfaction through external and internal feedback. Hiring Requirements • Bachelor's degree or advanced degree (where required) • 3+ years of experience in related field • In lieu of degree, 5+ years of experience in related field • NC Life and Health Agent’s license (or be able to obtain within 60 days of employment). • American Translators Association (ATA) English to Spanish Certification (or be able to obtain within 1 year). Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $60,907.00 - $97,452.00 Skills Content Creation, Content Localization, Content Management, Content Optimization, Educational Materials Development, English Language, English to Spanish Translations, English Translations, Project Administration, Spanish Language, Spanish to English Translations, Spanish Translations, Terminology Management, Translations, Web Content, Web Content Design, Web Content Management, Website Content Creation_____________________________________________________________________ JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.

• Handle calls on demand, rendering the meaning of conversations between Akan and English speakers. • Break the communication barrier in various industries served by LanguageLine Solutions. • Process information quickly and concisely while recognizing sensitive cultural differences. • Maintain professionalism and courteousness during interpreting sessions. • Remain calm and adhere to client instructions in compliance with protocol.

• Design, implement, test, and optimize state-of-the-art localization software and systems that maintain high confidence in challenging urban, suburban, and rural scenarios, including GPS-denied urban canyons, foliage, and areas with high moving agent density. • Lead and participate in team code quality initiatives, including comprehensive design and code reviews. • Take initiative to understand every aspect of the May vehicle architecture - hardware, software, networking, configurations - all of it. • Take initiative to find and permanently solve challenging system level issues caused by the interplay between different software and hardware components. • Troubleshoot and support solutions to challenging field issues. • Collaborate and lead system-wide improvements when working with other teams without having direct ownership or management responsibility. • Design, build, and maintain the May autonomy system architecture and cross functional autonomy components. • Assess and develop approaches that improve performance in a variety of ways (e.g. CPU performance, memory usage, disk usage, network usage). • Assess and improve system robustness to systematic stochastic and transient issues that impact autonomous vehicle performance. • Support other autonomy engineers in designing and integrating their components with the full May system.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Performs a broad variety of administrative support functions for assigned Mortgage Loan Originator(s) up to the time of application submission into Mortgage Operations. This support may include following up with borrowers for the collection of required documentation, responding to borrowers questions related to loan status, and may assist operations partners in relation to specific loan requests. Utilizes supplied Marketing tools to assist in growing the assigned Mortgage Loan Originator’s (or Originators’) book of business. Actively participates in all required corporate and business line training. Responsible for providing excellent customer service that positively impacts the customer experience with U.S. Bank. Establishes and maintains good working relationships with other departments within U.S. Bank Home Mortgage and U.S. Bank overall. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment. Basic Qualifications - High school diploma or equivalent - Minimum one year of experience in administrative support activities Preferred Skills/Experience - Good verbal and written communication skills - Ability to manage multiple tasks/projects and deadlines simultaneously - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Previous sales support experience preferred If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.